2023 Mercedes-Benz Eqe350 problems, complaints & recalls
Most-reported problem areas: Steering (1) · Service Brakes (1) · Power Train (1)
Safety recalls (1)
Electrical System:software 2023-12-15 · campaign 23V853000 · 10 vehicles
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 EQE 350 vehicles equipped with comfort suspension. The headlights may be incorrectly adjusted due to a software error in the headlight control unit.
Risk: Incorrectly adjusted headlights can reduce the visibility of oncoming traffic and impair the dynamic driving control performance. Both scenarios increase the risk of a crash.
Fix: Dealers will update the headlight control unit software, free of charge. Owner notification letters were mailed by February 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.
Service bulletins (39)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Steering 2024-04-29 · LI82.90-P-075727 · Service Bulletin/Repair Instructions
the display in the lower multifunction steering wheel button group (a74/2) may be completely or partially inoperable (see attached picture). note: there is no loss of vehicle functionality due to this complaint the complaint may occur when a new user profile is created in mbux. the cause of the p
Suspension 2024-04-19 · LI40.10-P-077747 · Service Bulletin/Repair Instructions
complaint wheel trim element grazes against fixed caliper cause tolerance between wheel trim element and fixed caliper remedy rework wheel trim element as described in the instructions with a suitable tool 2-3 mm.
Electrical System 2024-04-18 · LI82.85-P-077312 · Service Bulletin/Repair Instructions
the update of the ramses 1.1 module to the sw version e139.4 results in a fault in the vtime of the module and therefore to the following possible connection problems: remote status: the time stamp of the last update that is displayed on the side of the sheet with the vehicle status contains the
Electrical System 2024-04-05 · OTA - 20240405 · Service Bulletin/Repair Instructions
this is to notify you of the service campaign ota software update of the amg chassis controller (acc) in 1,349 model year (my) 22-24 eqe, eqs (295, 297 platform) vehicles. the vehicles will not be visible or flagged in vmi or eva. mercedes-benz ag, the manufacturer of mercedes-benz vehicles, has
Electrical System 2024-03-22 · OTA - 24240301 · Service Bulletin/Repair Instructions
this is to notify you of the service campaign ota update for the powertrain control unit in 2,425 model year (my) my23-24 eqe (294 platform) vehicles. the vehicles will not be visible or flagged in vmi or eva. mercedes-benz ag, the manufacturer of mercedes-benz vehicles, has determined that on ce
Electrical System: Instrument Cluster/Panel 2024-03-15 · LI00.20-P-077615 · Service Bulletin/Repair Instructions
the following symptoms may be present in the instrument cluster: 1. "perform vehicle handover" in the workshop menu to start the maintenance computer for service a/b cannot be carried out. 2. service confirmation is not possible because "perform vehicle handover" is displayed. this cannot be carri
Showing the 6 most recent of 39 bulletins. Search all of them free at nhtsa.gov.
What owners report
2024-05-27 · Unknown Or Other“on [xxx] an alert pop up on dash board saying to stop the car. i was driving i [xxx]. when stopped car showed an alert to tow the car to dealer because a malfunction in the system. called tow company and went to the dealer. they told me that day that the magnet part that regenerates when brake was broken. after 15 days i called back for an updated …”
2024-03-24 · Power Train“driving almost 60 mph, car shuddered and went to 20 mph then 10 mph in seconds. drove on the shoulder, only 650 miles since i leased the car. second time has happened in four weeks.…”
2024-02-17 · Service Brakes · 💥 crash“this is a sudden accelation incident in reverse with a brake incident. on january 11, 2024 shortly after 12:00 p.m., i was leaving my home and reversing out of my garage. as the tail of the car went slightly beyond the garage door, it stopped abruptly as if detecting something in the path of the car behind it. as i was looking at the rear camera to…”
2023-10-30 · Steering“this vehicle is extremely unsafe to drive and will cause an accident. i am constantly having to fight the steering as the car constantly fights the direction i wish to turn or maneuver. in addition several times i tried to break to slow the vehicle and the brakes did not allow me to engage them. i have been driving since 1980s. if something is…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.