2023 Mercedes-Benz Eqs450 problems, complaints & recalls
Most-reported problem areas: Service Brakes (5) · Structure:body (2) · Vehicle Speed Control (1)
Safety recalls (3)
Seat Belts: Rear/Other:buckle Assembly 2023-06-30 · campaign 23V464000 · 6 vehicles
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2023 EQS450 and 2022 EQS580 vehicles. The bolts that secure the rear seat belt buckles to the body of the vehicle may not be secured properly.
Risk: Unsecured seat belts may not properly restrain occupants in the event of a crash, increasing the risk of an injury.
Fix: Dealers will inspect and secure the rear seat belt buckle bolts, as necessary, free of charge. Owner notification letters were mailed July 28, 2023. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2023070009.
Electrical System:propulsion System 2023-06-05 · campaign 23V405000 · 8,281 vehicles
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2023 EQS 450, AMG EQS, EQS 580, and 2023 AMG EQE vehicles. A software error in the electric drivetrain may cause a loss of drive power.
Risk: A loss of drive power can increase the risk of a crash.
Fix: Dealers will update the electric drivetrain software, free of charge. Owner notifications were mailed beginning July 19, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023060009.
Electrical System:propulsion System:traction Battery Thermal:management:software 2023-05-02 · campaign 23V309000 · 3,828 vehicles
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 EQE 350, S580e, 2022-2023 EQS 450, EQS 580, 2022 AMG EQS 53, and EQS 450+ vehicles. The high-voltage battery monitoring system software may not alert the driver of a battery malfunction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 305, "Electric-powered vehicles: Electrolyte Spillage and Electrical Shock Protection."
Risk: A high-voltage battery monitoring system that does not alert the driver of a battery malfunction may increase the risk of an injury.
Fix: Dealers will update the battery management system software, free of charge. Owner notification letters were mailed beginning August 18, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023070013.
Service bulletins (68)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Steering 2024-04-29 · LI82.90-P-075727 · Service Bulletin/Repair Instructions
the display in the lower multifunction steering wheel button group (a74/2) may be completely or partially inoperable (see attached picture). note: there is no loss of vehicle functionality due to this complaint the complaint may occur when a new user profile is created in mbux. the cause of the p
Electrical System 2024-04-18 · LI82.85-P-077312 · Service Bulletin/Repair Instructions
the update of the ramses 1.1 module to the sw version e139.4 results in a fault in the vtime of the module and therefore to the following possible connection problems: remote status: the time stamp of the last update that is displayed on the side of the sheet with the vehicle status contains the
Seats 2024-04-15 · LI91.12-P-077720 · Service Bulletin/Repair Instructions
complaint vibrating noises from the area of the 2nd row seat backrest when driving cause tolerance between 2nd seat row seat backrest and load compartment trim remedy perform software update in the rear passenger compartment seat control units
Electrical System 2024-04-05 · OTA - 20240405 · Service Bulletin/Repair Instructions
this is to notify you of the service campaign ota software update of the amg chassis controller (acc) in 1,349 model year (my) 22-24 eqe, eqs (295, 297 platform) vehicles. the vehicles will not be visible or flagged in vmi or eva. mercedes-benz ag, the manufacturer of mercedes-benz vehicles, has
Electrical System 2024-03-22 · OTA - 24240302 · Service Bulletin/Repair Instructions
this is to notify you of the service campaign ota update for the mbux control unit software in 14,559 model year (my) 21-23 c-class, s-class, sl, eqs (206, 223, 232, 297 platform) vehicles. the vehicles will not be visible or flagged in vmi or eva. mercedes-benz ag, the manufacturer of mercedes-b
Electrical System: Instrument Cluster/Panel 2024-03-15 · LI00.20-P-077615 · Service Bulletin/Repair Instructions
the following symptoms may be present in the instrument cluster: 1. "perform vehicle handover" in the workshop menu to start the maintenance computer for service a/b cannot be carried out. 2. service confirmation is not possible because "perform vehicle handover" is displayed. this cannot be carri
Showing the 6 most recent of 68 bulletins. Search all of them free at nhtsa.gov.
What owners report
2024-04-07 · Service Brakes“the vehicle pre collision automatically stops the car completely five times with no car or any objects in the front. i took the car to mercedes dealership to see if they can find the issues, but they can’t. on 04/07/2024 i had my wife record while i’m driving and we got video of the car just completely hard breaking on its own with no cars in the…”
2024-02-21 · Structure:body · 💥 crash“please note that back in april 2023 my car was lawfully parked, and other suv (mercedes mb) was backing up and touch my front bumper. because of that impact my front plastic grill got cracked and damaged front camera. the estimate to repair was almost $3000.00. i might assume it was a large impact, but yesterday during carwash when my car was not m…”
2024-01-23 · Service Brakes“on two separate occasions, while driving my 2023 mercedes-benz eqs 450 suv, my vehicle abruptly came to a stop on the highway. the sudden and intense phantom braking caused me to experience whiplash on both occasions, even though there was no imminent collision threat. what was particularly concerning is that my car usually alerts me to any potenti…”
2023-09-22 · Electrical System“vehicle would start and then shutdown. it would display the battery malfunction error. you would need to reset the vehicle with the key in order to activate/start the vehicle again. dealer said they need to replace the muc but mercedes told the dealer to try a software update before. the vehicle is still not running the more recent software rl_ntg7…”
2023-06-02 · Service Brakes“on june 1 2023 at 6:24 pm, driving at around 40 mph, the car suddenly braked hard and lurched to the left. there were no cars or other obstructions in front of the car. this braking and lurching to the left lasted a few seconds, but almost came to a complete stop. after a few seconds it resumed normal operation.…”
2023-05-01 · Vehicle Speed Control“we were driving locally, and the car stopped abruptly for no reason. there was no one and nothing in front of it, no animal around, and no reason for the stop. had there been someone behind us, we would have had a big problem. we called the salesperson at the dealership only to learn that he had moved to germany. we were told that another represen…”
2023-02-28 · Forward Collision Avoidance: Warnings“experienced phantom braking on car. date: 2/28/23. no car's in front. sunny day. i have video dash cam proof but it is 70 mb. i can give it to you guys if needed for proof. …”
2023-02-15 · Service Brakes“on two occasions i was driving on city streets, 35-45 miles per hour without any vehicles nearby and all of a sudden the vehicle applied a hard brake, as if the vehicle had sensed a pending collision or something, but nothing was around. i purchased the vehicle new in october of 2022. the first time this occurred was a couple of weeks after i had…”
2023-02-07 · Forward Collision Avoidance: Automatic Emergency Braking · 4,000 mi“the contact owns a 2023 mercedes benz eqs580. the contact stated while his wife was driving 40 mph, the vehicle experienced phantom braking without another vehicle nearby. the contact stated no warning light was illuminated. the driver was able to continue driving to her destination. the vehicle was not diagnosed or repaired. a dealer was not conta…”
2023-01-10 · Service Brakes“at approximately 10:30 p.m. on january 8, 2023 i, and three passengers (my wife, and another couple), were completing a one hour drive returning from an event in southern california. we traveled on the freeways as we headed home. the speeds on those freeways average between 65 and 75 miles per hour with the flow of traffic. i exited the freeway and…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.