2023 Western Star 4700 problems, complaints & recalls
Safety recalls (4)
Suspension:critical Fasteners 2025-11-04 · campaign 25V760000 · 18,783 vehicles
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2026 Western Star 49X, Freightliner Business Class M2, Freightliner 114SD, Freightliner 108SD, 2021-2026 Western Star 47X, 2021-2023 Freightliner 122SD, 2022 Western Star 48X, and 2023 Western Star 4700 vehicles. The axle clamp fasteners may be loose, which can result in a loss of vehicle control.
Risk: A loss of vehicle control increases the risk of a crash.
Fix: Dealers will inspect and tighten the fasteners, as necessary, free of charge. Owner notification letters were mailed December 29, 2025. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1027.
Steering:linkages:tie Rod Assembly 2023-04-04 · campaign 23V238000 · 306 vehicles
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2022 FCCC Shuttle Chassis, 2022-2023 FCCC RV Chassis, FCCC Van Chassis, Van Chassis Gas, 2023 Freightliner Cascadia, Freightliner Business Class M2, Thomas Built Bus School Bus Chassis, Western Star 4700, Western Star 47X, Western Star 4900, and Western Star 49X commercial buses. The tie rod may be missing a fastener, allowing the steer arm to detach.
Risk: A detached steering arm can result in a sudden loss of steering control, increasing the risk of a crash.
Fix: DTNA will inspect and repair or replace the tie rod assembly as necessary, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL970.
Steering:linkages:tie Rod Assembly 2022-09-28 · campaign 22V722000 · 36 vehicles
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2022-2023 Western Star 4700 and 2023 Western Star 4900, 49X, 6900, and Freightliner 114SD vehicles. The tie rod clamps may have been improperly heat-treated, causing them to crack and allowing the tie rods to separate.
Risk: Tie rod separation can result in a sudden loss of steering, increasing the risk of a crash.
Fix: Dealers will replace the tie rod clamps, free of charge. Owner notification letters were mailed Marc 15, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL955.
Engine And Engine Cooling:engine:engine Control Module (Ecu/Ecm) 2022-07-29 · campaign 22V554000 · 1,375 vehicles
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2023 Freightliner 108SD, 114SD, Business Class M2, Cascadia, 2023 Freightliner FCCC MC, MT45, S2C 106CAB, XCM, S2RV 106CAB, XCR, XCS, and 2023 Western Star 4700, 49X, and 47X vehicles. The engine control module (ECM) may experience an internal short-circuit, which can result in an unexpected engine shut down.
Risk: Unexpected engine shut down can increase the risk of a crash.
Fix: Cummins will replace the ECM, free of charge. Owner notification letters are expected to be mailed September 26, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-949.
Service bulletins (24)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Engine 2025-10-16 · CXA_10_25_Conmet Oil Pan · Other
cx advocate for conmet oil pan insert additional issues
Engine 2025-03-20 · CXA 3_25_NOx · Other
cx advocate for nox conversion low faults
Engine 2025-02-20 · CXA 2_25_NOx · Other
cx advocate for nox conversion low faults
Engine 2025-01-16 · CXA 1_16_NOx · Other
cx advocate for nox conversion low faults
Engine 2024-10-17 · CXA 10_17_Reman Process · Other
cx advocate for overview of the remanufacturing process.
Unknown Or Other 2024-10-01 · SF679-DLR LTR · Service Campaign
revised field service campaign for virtual technician module. 2nd revision:certain vehicles in group b with cummins engines have been reassigned to the newly created group e. the parts table has been updated to include the mounting bracket and fasteners required for virtual technician installation.
Showing the 6 most recent of 24 bulletins. Search all of them free at nhtsa.gov.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.