2024 Kia Sorento problems, complaints & recalls
Most-reported problem areas: Structure:body (6) · Service Brakes (5) · Power Train (5)
🧭 Reliability snapshot
Compared against other Kia Sorento model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (2)
Electrical System:body Control Module:software 2025-01-13 · campaign 25V006000 · 74,469 vehicles
Defect: Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.
Fix: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.
Electrical System:wiring 2024-04-23 · campaign 24V287000 · 95 vehicles
Defect: Kia America, Inc. (Kia) is recalling certain 2024 Sorento vehicles. The motor driven power steering (MDPS) wiring harness may be incorrectly assembled, which can result in a loss of power steering assist.
Risk: A loss of power steering assist increases the risk of a crash.
Fix: Dealers will inspect and repair, or replace the MDPS wiring harness as necessary, free of charge. Owner notification letters were mailed May 7, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC309.
Service bulletins (49)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Electrical System 2026-05-28 · TSB_ELE422 · Service Bulletin/Repair Instructions
technical service bulletin: infotainment system software update using update.kia.com - this bulletin provides information and service procedures for updating the infotainment systems on applicable kia vehicles using the kia navigation updater available at update.kia.com. the software update may impr
Service Brakes 2026-05-06 · TSB_CHA126_R2 · Service Bulletin/Repair Instructions
technical service bulletin: front brake disc replacement & burnishing - this bulletin has been revised to include additional information. new/revised sections of this bulletin are indicated by a black bar in the margin area. this bulletin provides the procedure to replace the front brake discs on ce
Electrical System 2026-04-14 · TSB_ELE417 · Service Bulletin/Repair Instructions
technical service bulletin: infotainment software update procedure - this bulletin provides information on the process for downloading infotainment software updates and preparing usb for installation on applicable kia vehicles. the software downloads and usb preparation process is similar across all
Engine 2026-04-01 · TSB_ENG264 · Service Bulletin/Repair Instructions
technical service bulletin: customer action: ecu logic improvement for dtc p2b59f0 (ca2516) - this bulletin provides information to upgrade the engine control unit (ecu) software on certain 2024–2025my vehicles equipped with 2.5 gdi or 2.5 t-gdi theta iii engines listed in the table below. affected
Electrical System 2026-03-26 · WTY042_OWNR · Warranty Program/Extension
warranty extension campaign: owner notification (wty042) - this document is the owner notification advising that kia is extending the new vehicle limited warranty coverage, to all owners, for repairs related to the horn assembly in certain 2021-2025 my sorento, 2021-2025 my sorento hybrid (hev), an
Electrical System 2026-03-24 · WTY042_TSB · Service Bulletin/Repair Instructions
warranty extension campaign: technical service bulletin: horn assembly inspection and replacement (wty042) - this bulletin provides information associated with the ‘warranty extension program’ (wty042) to inspect and, if necessary, replace the horn assembly on certain vehicles listed in the table be
Showing the 6 most recent of 49 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-10-27 · Carry Handle, Shell, Base“i am submitting this complaint regarding the august 2026 recall of the evenflo revolve180 litemax nxt infant car seat and rotating base system. i purchased the revolve180 litemax nxt travel system along with an additional rotating base for use in a second vehicle. i subsequently learned that my car seat and at least one of the rotating bases were …”
2026-10-18 · Steering“on saturday, october 10, 2026, the electric power steering (eps) failed while driving and the eps warning light came on. the steering became very heavy and hard to turn, and the vehicle shook during the failures. it happened 4 separate times within an hour, including right after starting the vehicle and shifting into gear, and after the vehicle res…”
2026-10-05 · Power Train“delayed shifting: noticeable delay when shifting from park to drive or reverse. slipping gears: slipping out of gear unexpectedly. rough shifting: a rough or jerky shifting warning lights: the check engine light or transmission warning light may illuminate on the dashboard.…”
2026-09-18 · Engine“the cars battery drained precipitously. was able to sit and recharge. took it to dealership. there were several code issues p033500 and p040500 among others. in discussion it seems that it might have been the egr valve among other things. on research this is a known problem so why is there not a recall as the car can stop suddenly. "2024 kia sorent…”
2026-09-15 · Visibility:sun/Moon Roof Assembly · 25,199 mi“the contact owns a 2024 kia sorento. the contact stated that while driving at approximately 55-60 mph, a loud boom suddenly occurred. the contact pulled to the side of the road and exited the vehicle with three passengers, including a nephew in a car seat. the passengers noticed that the panoramic glass fractured into several pieces and completely …”
2026-09-05 · Service Brakes“my 2024 kia sorento has experienced a dangerous brake failure on three separate occasions in which the brake pedal went to the floor and the vehicle lost normal braking capability. the first failure occurred on 7/1/2026 and was confirmed by the kia dealer; the master cylinder was found leaking brake fluid into the brake booster, and the brake maste…”
2026-08-31 · Power Train“while braking in a left hand turn lane waiting for the vehicles in front to turn left through an intersection, the vehicle stalled, shut off, and forced a manual restart in the turn lane. this same sequence happened again at another red light when the brake was engaged. the dealership the car was purchased from would not evaluate the car as they st…”
2026-08-24 · Structure:body“the front bumper grill to this sorento model, among others, has a major design flaw that causes the radiator to be highly vulnerable to debris. a rock struck and punctured my radiator causing it to aggressively spray engine coolant, eventually leading to my engine overheating. i found this incident to be an extremely odd and rare situation consider…”
2026-06-24 · Service Brakes, Hydraulic:foundation Components:disc:rotor · 7,000 mi“the contact owns a 2024 kia sorento. the contact stated that while driving at an undisclosed speed, there was an abnormal shaking in the steering wheel. the vehicle was taken to the dealer, where it was diagnosed with improperly sized brake rotors. the rotors were resurfaced; however, the failure persisted. the vehicle was subsequently returned t…”
2026-06-11 · Unknown Or Other“the horn isn’t making any noise at all. there were no warning lamps or messages, i didn’t know until i needed to use my horn. …”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.