2024 Mack Md (Electric) problems, complaints & recalls
Safety recalls (4)
Seat Belts:front:anchorage 2025-10-06 · campaign 25V666000 · 15,841 vehicles
Defect: Mack Trucks, Inc. (Mack) is recalling certain 2020-2025 Mack MD, 2019-2025 Anthem, Granite, 2024 MD Electric, and 2025 Pinnacle trucks equipped with a passenger bench seat. The seat belt anchorage bracket may be improperly welded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages."
Risk: An improperly welded seat belt anchorage bracket can detach during a crash, increasing the risk of injury.
Fix: Dealers will install a reinforcement plate, free of charge. Owner letters were mailed January 21, 2026. Owners may contact Mack's customer service at 1-800-866-1177. Mack's number for this recall is SC0485. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning October 13, 2025.
Electrical System:software 2025-06-23 · campaign 25V427000 · 148 vehicles
Defect: Mack Trucks, Inc. (Mack) is recalling certain 2024-2026 Mack MD vehicles. When the Controller Area Network (CAN) communications are interrupted, the throttle signal from the electro mobility control unit may retain the last known throttle setting, and the engine will not return to idle as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 124, "Accelerator Control Systems."
Risk: An engine that does not return to idle quickly enough can cause a loss of vehicle control, increasing the risk of a crash.
Fix: Dealers will update the control unit software, free of charge. Owner notification letters were mailed August 14, 2025. Owners may contact Mack's customer service at 1-800-866-1177. Mack's number for this recall is SC0481.
Electrical System:propulsion System: Cables:fastener/Connector 2024-06-16 · campaign 24V447000 · 24 vehicles ⚠ DO NOT DRIVE
Defect: Mack Trucks, Inc. (Mack) is recalling certain 2024 MD vehicles. An incorrectly assembled high voltage connector could prevent the mechanical connector lock from properly engaging, allowing the high voltage cable to loosen.
Risk: A loose high voltage cable can cause a sudden loss of steering and drive power, increasing the risk of crash.
Fix: Owners are advised not to drive their vehicles until the remedy has been completed. Dealers will inspect and repair the mechanical connector lock as necessary, free of charge. Owner notification letters were mailed July 10, 2024. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0467.
Electrical System:propulsion System:traction Battery:management System/Energy Control Module (Bms/Becm):software 2024-06-04 · campaign 24V399000 · 24 vehicles ⚠ DO NOT DRIVE
Defect: Mack Trucks, Inc. (Mack) is recalling certain 2024 MMDe electric trucks. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of steering control and drive power.
Risk: A sudden loss of steering control and drive power increases the risk of a crash.
Fix: Owners are advised not to drive their vehicles until the remedy has been completed. Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 10, 2024. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0464.
Service bulletins (21)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure:body 2026-08-06 · TSB M261009 202608 · Service Bulletin/Repair Instructions
the current md electric cooling box mounting blocks access to the radiator drain. this procedure gives the instructions to gain access to the radiator drain.
Electrical System 2026-08-02 · S5025 202608 · Service Campaign
certain mmde model mack trucks were assembled without fuse and relay center labels.
Power Train 2026-04-09 · CBR 2573-1 202604 · Service Bulletin/Repair Instructions
cbr - mack chassis - through shaft bearing retainer breakage on mack carriers.
Power Train 2026-04-09 · CBR 2362-3 202604 · Service Bulletin/Repair Instructions
cbr - mack carrier nut adhesive change.
Electrical System 2025-12-02 · S4285 202512 · Service Campaign
sc - mmde instrument cluster software
Electrical System 2025-12-02 · S4245 202512 · Service Campaign
mack trucks has identified that certain mde model trucks may have inadequate torque at the high-voltage connections of the drive motor. insufficient torque at these connections can lead to intermittent power loss and potential short circuits. please follow the instructions in this document to inspec
Showing the 6 most recent of 21 bulletins. Search all of them free at nhtsa.gov.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.