2024 Mercedes-Benz Tourrider Business problems, complaints & recalls
Safety recalls (4)
Seats 2025-03-05 · campaign 25V144000 · 162 vehicles
Defect: Daimler Coaches North America (Daimler Coaches) is recalling certain 2022-2025 Mercedes Benz Tourrider Business and Premium transits buses. The fixate stop bracket on the driver's seat backrest may not be installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 207, "Seating Systems," and 210, "Seat Belt Assembly Anchorages."
Risk: Without a fixate stop bracket, the backrest may fold forward during a crash and increase the risk of injury.
Fix: Daimler Coaches will inspect the driver's seat and install a fixate stop as necessary, free of charge. Owner notification letters were mailed May 12, 2025. Owners may contact Daimler Coaches at 1-416-624-3558. Daimler Coaches number for this recall is 91.10T25237A.
Structure:emergency:escape/Egress/Exit:latching/Release System 2024-02-26 · campaign 24V151000 · 111 vehicles
Defect: Daimler Coaches North America (Daimler Coaches) is recalling certain 2022-2024 Mercedes Benz Tourrider Business and Tourrider Premium vehicles. The roof hatch handle may break. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
Risk: A broken handle could prevent or delay occupants from exiting the vehicle during an emergency, increasing the risk of injury.
Fix: Dealers will replace the handle, free of charge. Owner notification letters were mailed April 05, 2024. Owners may contact Daimler Coaches customer service at 1-416-624-3558. Daimler Coaches number for this recall is 83.10T24281A.
Equipment Adaptive/Mobility 2024-02-23 · campaign 24V141000 · 77 vehicles
Defect: Daimler Coaches North America (Daimler Coaches) is recalling certain 2022-2024 Mercedes Benz Tourrider Business and Mercedes Benz Tourrider Premium vehicles equipped with BraunAbility wheelchair lifts. The outer barrier may deploy unexpectedly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."
Risk: Unexpected outer barrier deployment may result in the platform not securely retaining the wheelchair, increasing the risk of injury to lift occupants.
Fix: Dealers will relocate the ground sensing pressure switch, free of charge. Owner notification were mailed March 26, 2024. Owners may contact Daimler Coaches customer service at 1-416-624-3558. Daimler Coaches number for this recall is TI 86.10T24282A.
Equipment:recreational Vehicle/Trailer:120/240 Vac Electrical System:receptacle 2023-12-22 · campaign 23V893000 · 66 vehicles
Defect: Daimler Coaches North America (Daimler Coaches) is recalling certain 2022-2024 Tourrider Business and Premium coaches. The 120-Volt passenger outlets may not be secured properly, allowing them to detach.
Risk: A detached 120-Volt outlet can shock passengers, increasing the risk of injury.
Fix: Dealers will install a cavity socket and quadruple screw connection, free of charge. Owner notification letters were mailed February 13, 2024. Owners may contact Daimler Coaches customer service at 1-416-624-3558. Daimler Coaches number for this recall is 54.10T23277A.
Service bulletins (5)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Fuel/Propulsion System 2026-06-08 · TI No.: 47.10U23267A · Service Bulletin/Repair Instructions
this ti is issued because the fuel tank could lose leak-tightness. at high mileages, cracks could develop in the area of the weld seams on the stainless-steel fuel tanks.
Unknown Or Other 2026-05-07 · TI No.: 00.00K00039H · Other
this ti is a general ti for the correct procedure in case of an extraordinary occurrence in the field and not directly related to an us vehicle. this is an updated version.
Electrical System 2024-07-18 · TI No.: 54.00T24289A · Service Bulletin/Repair Instructions
correct fuse assignment. fuse assignment in vehicle could differ from the application documentation.
Engine 2024-06-22 · TI 18.00T24280A · Service Bulletin/Repair Instructions
oil escape at the banjo bolt on the turbocharger.
Electrical System 2024-01-15 · TI 83.70U23243C · Service Bulletin/Repair Instructions
auxiliary heating software update.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.