2024 Prevost H3-45 problems, complaints & recalls
Most-reported problem areas: Seat Belts (1)
Safety recalls (7)
Equipment Adaptive/Mobility:wheelchair Lift/Ramp 2024-07-09 · campaign 24V523000 · 2,653 vehicles
Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2005-2024 X3-45, 2017-2019 and 2021-2023 X3-45 Commuter, 2006-2007, 2014, and 2018 H3-41, 2005-2020 and 2022-2024 H3-45, and 2019 H3-45 VIP buses equipped with a wheelchair lift. The wheelchair platform bridging device may be too steep, which can cause the wheelchair to become unstable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Devices" and 404, "Platform
Risk: An unstable wheelchair increases the risk of injury to lift occupants.
Fix: Prevost will replace the wheelchair lift bridging device, free of charge. Owner letters were mailed April 25, 2025. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-26.
Fuel System, Diesel: Pre-Heater 2024-03-20 · campaign 24V213000 · 37 vehicles
Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2010 H3-45 VIP, 2024 H3-45 and X3-45 vehicles. The coolant heaters may generate excessive exhaust gas and overheat.
Risk: Excessive exhaust gas may increase the risk of carbon monoxide poisoning, and an overheating heater increases the risk of a fire. Additionally, a vehicle fire may require an evacuation procedure in an uncontrolled traffic situation, increasing the risk of injury to passengers.
Fix: Vehicle owners are advised not to operate the heaters until they have been repaired. Prevost will inspect the coolant heaters, replace the damaged components, and clean the heater's internal components, as necessary. In addition, Prevost will adjust the air to fuel ratio. All repairs will be performed free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-13.
Electrical System:12v/24v/48v Battery:cables 2024-03-06 · campaign 24V179000 · 79 vehicles
Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2024 H3-45 and H3-45 VIP vehicles. The grommet that protects the battery cables passing through a metallic panel was improperly installed, allowing the cables to chafe on the edges of the panel and potentially short circuit.
Risk: An electrical short circuit increases the risk of a fire. Additionally, a vehicle fire may require an evacuation procedure in an uncontrolled traffic situation, increasing the risk of injury to passengers.
Fix: Prevost will inspect and reinstall the grommet, if necessary, free of charge. Owner notification letters were mailed April 8, 2024. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-12.
Equipment Adaptive/Mobility:wheelchair Lift/Ramp 2023-12-22 · campaign 23V889000 · 2,100 vehicles
Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2014 and 2018 H3-41, 2013-2024 H3-45, 2012-2024 X3-45, and 2017-2023 X3-45 Commuter vehicles. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."
Risk: Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.
Fix: Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-03.
Forward Collision Avoidance: Automatic Emergency Braking 2023-12-01 · campaign 23V805000 · 183 vehicles
Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2024 H3-45 and 2022-2024 H3-45 VIP motorcoaches equipped with Prevost Driver Assist. The radar sensor may be obstructed by an incorrect front bumper trim panel, causing the driver assist system to not function properly.
Risk: A driver assist system that does not function properly may engage the brakes unexpectedly or fail to engage the brakes as intended, increasing the risk of a crash.
Fix: Prevost will inspect and replace the front bumper panel as necessary, free of charge. Owner notification letters were mailed January 23, 2024. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR23-43.
Electrical System 2023-11-10 · campaign 23V761000 · 204 vehicles
Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2024 H3-45, 2023-2024 H3-45 VIP, X3-45 VIP, X3-45 VIP Entertainer, and 2023 X3-45 motor coaches. The grid heater cables that connect to the relay may have a loose connection and cause the relay to overheat.
Risk: A relay that overheats can increase the risk of a fire.
Fix: Prevost will inspect and replace damaged components, and tighten the grid heater relay nuts, as necessary, free of charge. Owner notification letters were mailed December 30, 2023. Owners may contact Prevost customer service at 1-908-222-7211. Prevost's number for this recall is SR23-42.
Exterior Lighting:turn Signal 2023-07-11 · campaign 23V474000 · 93 vehicles
Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2023-2024 H3-45 and 2022-2024 H3-45 VIP vehicles. The right front turn signal light may fail when the turn signal or hazard warning lights are activated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk: An inoperative front turn signal may not notify other drivers of a turning vehicle, while inoperative hazard warning lights reduce the vehicle visibility to other drivers, both increasing the risk of a crash.
Fix: Prevost will install enhanced headlight wiring that includes additional resistors, free of charge. Owner notification letters were mailed August 30, 2023. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR23-19.
Service bulletins (9)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Engine 2026-02-03 · MI26-00 · Service Bulletin/Repair Instructions
the gasket thickness was increased from 1.5 mm to 3 mm to prevent interference between the collar ends, which previously made it impossible to reach the specified tightening torque. increasing the gasket thickness ensures sufficient clearance between the collar ends and thus guarantees optimal tight
Suspension 2024-06-04 · IS-23019A · Service Bulletin/Repair Instructions
sway bar collars improvement. revision a : add front sway bar support replacement and change bolts lenght.
Unknown Or Other 2024-04-04 · WB24-02 · Service Bulletin/Repair Instructions
on the vehicles affected by this bulletin, replace parcel rack doors rubber bumper strip.
Engine And Engine Cooling 2024-03-21 · WB23-35 · Service Bulletin/Repair Instructions
on the vehicles affected by this bulletin, the dpf harness possibility needs to be replaced to avoid oxidation.
Exterior Lighting 2023-12-21 · WB23-32A · Service Bulletin/Repair Instructions
on the vehicles affected by this bulletin, headlamps may have a premature deterioration of the aesthetics of the internal surface. this issue has no impact on the performance and quality of the headlamp. see procedures for replacement by improved headlamps. revision a: parts list change
Unknown Or Other 2023-12-21 · WB23-27 · Service Bulletin/Repair Instructions
on the vehicles affected by this bulletin, parcel rack door decals need to be changed.
Showing the 6 most recent of 9 bulletins. Search all of them free at nhtsa.gov.
What owners report
2025-09-11 · Seat Belts“2024 and 2025 prevost motorcoaches have developed 3 issues that i have concerns with. - 120v ac electrical outlets that break and expose the live power circuit. and create a passenger electrocution hazard. - 120v ac electrical outlet covers that fracture and fall off also expose live electrical circuits. - passenger seat belt latches that fail i…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.