2025 Mazda Cx-50 Hybrid problems, complaints & recalls
Most-reported problem areas: Power Train (2) · Wheels (1) · Vehicle Speed Control (1)
Safety recalls (5)
Suspension:critical Fasteners 2025-10-29 · campaign 25V737000 · 1,007 vehicles
Defect: Mazda North American Operations is recalling certain 2025 CX-50 and CX-50 Hybrid vehicles. The front suspension fastener bolts may not be tightened properly, which can result in suspension component and/or wheel detachment.
Risk: Wheel or suspension component detachment can cause a loss of vehicle control and a loss of drive power, increasing the risk of a crash.
Fix: Dealers will inspect the front suspension fastener bolts and, if necessary, replace and tighten them, free of charge. Owner notification letters were mailed December 10, 2025. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. The manufacturer's number for this recall is 7925J. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning November 3, 2025.
Air Bags: Air Bag/Restraint Control Module:software 2025-06-18 · campaign 25V413000 · 2 vehicles
Defect: Mazda North American Operations (Mazda) is recalling certain CX-50 Hybrid and CX-50 vehicles. Incorrectly configured module software may cause the air bag to deploy improperly.
Risk: An air bag that deploys improperly increases the risk of injury during a crash.
Fix: Dealers will update the module software, free of charge. Owner notifications will not be mailed due to all vehicles being under Mazda dealer control. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. The manufacturer's number for this recall is 7625F.
Engine And Engine Cooling:engine:engine Control Module (Ecu/Ecm) 2025-06-18 · campaign 25V418000 · 22 vehicles
Defect: Mazda North American Operations (Mazda) is recalling certain 2025 CX-50 Hybrid vehicles. The transmission gear shifter can be moved from Neutral to Drive without pressing the brake pedal.
Risk: Shifting into gear without the brake pedal depressed can result in unexpected vehicle movement, increasing the risk of a crash.
Fix: Dealers will replace the Engine Control Module (ECM) and reprogram the Hybrid Control Unit (HCU) and Power Control Unit (PCU), free of charge. Interim owner notification letters were mailed August 15, 2025. A second notice will be sent once the remedy becomes available, anticipated late summer 2025. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. The manufacturer's number for this recall is 7725F.
Trailer Hitches 2025-03-14 · campaign 25V167000 · 63 vehicles
Defect: Mazda North American Operations (Mazda) is recalling certain 2024-2025 CX-50 vehicles equipped with Mazda Genuine Accessory trailer hitches. The trailer hitch assembly bolts may loosen and cause the assembly to separate from the vehicle body during towing or normal driving conditions.
Risk: A detached trailer hitch assembly can create a road hazard, increasing the risk of a crash.
Fix: Dealers will tighten the trailer hitch bolts, free of charge. Owner notification letters were mailed April 4, 2025. Mazda's number for this recall is 7225C.
Lane Departure: Sensing System: Camera 2024-09-03 · campaign 24V649000 · 672 vehicles
Defect: Mazda North American Operations (Mazda) is recalling certain 2024 Mazda 3, CX-30, and 2025 CX-50 vehicles. A malfunction in the forward sensing camera (FSC) may prevent the automatic emergency braking system and the lane-keep assist system from functioning. In addition, the headlights will not automatically adjust from high beams to low beams as intended.
Risk: Automatic braking, steering assist, and headlight control systems that do not function as intended can increase the risk of a crash.
Fix: Dealers will inspect and replace the forward sensing camera as necessary, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Mazda customer service at 1-800-222-5500, Option 6. Mazda's number for this recall is 6824H.
Service bulletins (144)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Electrical System 2026-09-18 · SA-012-26d · Service Bulletin/Repair Instructions
description some customers may experience a message "tcu malfunction. have the vehicle inspected" in the instrument cluster. additional symptoms that may occur: connected vehicle one time passcode (otp) may fail. connected vehicle remote functions may fail. the following dtc's may be stored: b1252:
Unknown Or Other 2026-09-17 · SA-042-26a · Service Bulletin/Repair Instructions
mazda connected services - frequently asked questions (faq) this service alert supersedes the previously issued sas listed below. the changes are noted in red text. sa-042/26 06/30/26 description frequently asked questions (faq) index general questions mazda connect indication setup and getting st
Electrical System 2026-09-11 · SA-041-26a · Service Bulletin/Repair Instructions
description if you encounter any type of electrical concern (e.g, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal mgss diagnosis by asking if any aftermarket devices have been installed. aftermarket devices may be the cause of the electrical con
Unknown Or Other 2026-09-10 · SA-038-26b · Service Bulletin/Repair Instructions
this service alert supersedes the previously issued service alert listed below. the changes are noted in red text. sa-038/26 08/18/26 and 06/15/26 description some customers may complain about any of the following: 1. infotainment center display does not provide the authorization code (otp) during t
Unknown Or Other 2026-09-04 · SA-038-26a · Service Bulletin/Repair Instructions
this service alert supersedes the previously issued service alert listed below. the changes are noted in red text. sa-038/26 06/15/26 description some customers may complain about any of the following: 1. infotainment center display does not provide the authorization code (otp) during the mymazda a
Unknown Or Other 2026-08-19 · SA-039-26a · Service Bulletin/Repair Instructions
this service alert supersedes the previously issued sa(s) listed below. the changes are noted in red text. sa-039/26 06/15/26 mazda connect symptom troubleshooting description customers having mazda connect concerns should have their vehicle repaired using the following repair procedure.
Showing the 6 most recent of 144 bulletins. Search all of them free at nhtsa.gov.
What owners report
2025-07-20 · Power Train“on three separate occasions, while in reverse backing out of my driveway, the car failed to engage the transmission when shifting into drive, acting like it was in neutral. there were no warning lights or messages on the dashboard. the only way that i found to engage the transmission was to turn off the vehicle, turn back on, and move selector to d…”
2025-07-19 · Service Brakes“when using adaptive cruise control, during some cornering, sometimes the car brakes unexpectedly, very aggressively, without warning. very dangerous, especially when another car is behind you.…”
2025-07-18 · Vehicle Speed Control“1) driving on an expressway and the red warning light goes on - two red bars with a sterring wheel in the middle. car sounded an alarm that indicated we were going to crash. no cars in front of us. 2) driving on the expressway with the cruise control on. driving 75 miles an hour and the vehicle goes to 30 miles an hour and i have to accelerate. t…”
2025-07-12 · Forward Collision Avoidance: Warnings“due to a hybrid battery malfunction, full body sensor mlafunction and tpms functionality error, vehicle left inoperable. vehicle could not be placed in neutral. vehicle could not be jump started. …”
2025-06-30 · Power Train“i bought the car new from mazda in december, 2024, and i am the original owner of the car. i backed out of a parking space. i shifted my gear to d, but the car kept sliding backward. i quickly shifted the gear back to p, pressed the parking brake, and turned off my engine. i had to restart my engine several times before the car will drive forward i…”
2025-03-07 · Structure:body“first issue: rough idle at start. the interior cabin vibrates enough to question the vehicle quality. the rough idle lasts about 40 seconds then engine switches to smooth vibration. it's actually unnerving. second issue: it's well known in 2025 mazda installed the toyota rav4 hybrid engine and transmission into the cx-50. the current ice engine m…”
2025-02-07 · Engine“check engine light came on at 600 miles. took it to the dealer and the code was a p3400 code, cylinder deactivation fault. the dealership replaced both solenoids, part #pyfa-12-360a, found metal in ocv valves. when we got the car back i changed the oil, cut the oil filter open and found large metal shavings. at about 1300 miles the same check en…”
2025-01-23 · Unknown Or Other“we have had this 2025 mazda cx-50 hybrid for a couple of months. on january 21, 2025, my wife tried to start it after shopping at a dollar store. all the warnings lights came on, blinking, and the car was unresponsive to drive. after repeated attempts to start the car, the warning lights, finally, did go off, but a message of "hybrid system malfunc…”
2024-10-28 · Wheels“brake pads loose / moving inside the shims of overall brake system for the vehicle . making audio noise while driving and parking and stopping vehicle. safety risk of brake failure minor odor of fire/fumes …”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.