2025 Mci J4500 problems, complaints & recalls
Safety recalls (1)
Equipment:other:labels 2025-07-08 · campaign 25V457000 · 321 vehicles
Defect: Motor Coach Industries (MCI) is recalling certain 2025 D4520, D45CRTLE, D45CRT, J3500, and 2025-2026 J4500 buses. The emergency exit label may be placed in the incorrect location. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
Risk: Incorrectly located labels may prevent or delay the use of the emergency exit, increasing the risk of injury.
Fix: MCI will install or mail labels as necessary, free of charge. Owner notification letters were mailed August 6, 2025. Owners may contact MCI customer service at 1-800-241-2947.
Service bulletins (25)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Electrical System 2026-10-08 · ITS62007 · Service Bulletin/Repair Instructions
instructions to update the plc program to add a brake light telltale on dash when brakes are activated
Exterior Lighting 2026-09-17 · ITS61592 · Service Bulletin/Repair Instructions
instructions for uploading the latest program to add theme lights
Service Brakes 2026-08-11 · TSIB 26-07 · Service Bulletin/Repair Instructions
this bulletin is to provide instructions for clearing dtc 1067 fmi 7 (pressure sensor not calibrated) and fmi 11 (primary and secondary circuit pressure sensor (ps1/ps2) plausibility error - bs pressure), when required to prevent the loss of adaptive cruise control functionality and the illuminatio
Engine 2026-06-11 · TSIB 26-05 · Service Bulletin/Repair Instructions
this bulletin introduces an optional product improvement to the a/c compressor drive system for coaches equipped with a cummins x12. the improved pulley system is available for customers who wish to reduce noise and vibration characteristics and may be installed at the customer’s discretion.
Unknown Or Other 2026-06-11 · ITS61793 · Service Bulletin/Repair Instructions
instructions for adding an oil collection bottle on the hvac compressor to measure oil seepage past the seal.
Electrical System 2026-05-06 · TSIB 26-01 · Service Bulletin/Repair Instructions
this tsib provides information to provide a software update. some coaches using mcc hvac eco-tempo ecu # 07-10-009 software t35-1581 / v1.04 may be experiencing random fault codes due to mcc software errors.
Showing the 6 most recent of 25 bulletins. Search all of them free at nhtsa.gov.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.