🚗 AutoDefect IQ

2002 Dodge Ram 3500 problems, complaints & recalls

Most-reported problem areas: Structure (6) · Steering (5) · Suspension (3)

🧭 Reliability snapshot

100 /100
✓ Typical or better for this model

Compared against other Dodge Ram 3500 model years — complaint volume vs the model's median year, recalls and severity. How we score →

🛣️ Complaints by mileage

<25k miles: 6 complaints <25k 25–50k miles: 7 complaints 7 25–50k 50–75k miles: 4 complaints 50–75k 75–100k miles: 3 complaints 75–100k 100–125k miles: 4 complaints 100–125k 125–150k miles: 4 complaints 125–150k 150k+ miles: 4 complaints 150k+

32 NHTSA complaints that reported an odometer reading.

44
Complaints
0
Recalls
24
Service bulletins
2
Crashes reported
0
Fires reported
0
Deaths

Safety recalls (0)

No recalls on record for this model year (campaigns announced since 2010).

Service bulletins (24)

Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.

Power Train 2024-10-30 · 101232 · Service Bulletin/Repair Instructions

plate - planetary

Electrical System:ignition:anti-Theft:immobilizer/Proximity:key/Sender 2020-07-22 · 9004275 · Service Bulletin/Repair Instructions

key, master if replacing the key/fobik on a wj, kj, tj, or pt cruiser, use the "ac" nic level part number. the "ab" nic level will not program to these platforms. for all other platforms, if the "ab" nic level will not program to the vehicle, use the "ac" nic level part and submit a part warranty.

Electrical System:ignition:anti-Theft:immobilizer/Proximity:key/Sender 2020-07-22 · 9004275 · Service Bulletin/Repair Instructions

key, master if replacing the key/fobik on a wj, kj, tj, or pt cruiser, use the "ac" nic level part number. the "ab" nic level will not program to these platforms. for all other platforms, if the "ab" nic level will not program to the vehicle, use the "ac" nic level part and submit a part warranty.

Structure 2020-04-30 · 23-015-20 · Service Bulletin/Repair Instructions

disinfectant solution recommended for covid-19

Equipment 2020-04-22 · 08-049-20 · Service Bulletin/Repair Instructions

charging system, battery diagnostic tools and warranty this information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.

Electrical System 2020-03-23 · DOR-X6W2U-06 · Service Bulletin/Repair Instructions

this sku is a clock spring. the customer communication requested return of unsold inventory to inspect the internal spring. if the internal spring is not seated, the electrical circuit for the horn is disconnected and the horn will not function. the horn electrical circuit does not affect the air

Showing the 6 most recent of 24 bulletins. Search all of them free at nhtsa.gov.

What owners report

2023-02-17 · Fuel System, Diesel:storage:tank Assembly

“ installed transfer fuel tank in back of my pickup truck, two weeks ago after putting 45 gals of fuel in tank, next morning tank was empty. removed tank and found the bottom of tank has many holes from defective aluminum plate which entire tank is made from. contacted manufacture ( rds manufacturing, 300 industrial park drive, perry, fl ). was inf…”

2019-04-22 · Steering · 160,000 mi

“while driving my truck on at least 10 times the vehicle hit a bridge or bump in the road the vehicle starts to have a death wobble i cant control it i try to stop on a highway almost was hit by a tractor trailer and other vehicles each time i have replaced alot of front end equipment and it has 6 new tires also the dash exploded in alot of pieces a…”

2017-06-14 · Unknown Or Other · 100,000 mi

“the dash in my truck has broken pieces are coming out really bad looks like it exploded with the air condition turned on or the defrost pieces hit you in the face dodge refuses to help recall this everyone i know has this issue with there dodge this is a safety issue with my grand children who ride in this truck also…”

2017-05-13 · Unknown Or Other

“have a 2002 dodge ram 3500 that i bought new and the dash has disintegrated. the plastic is defective and has crumbled into a multitude of pieces. these pieces fly out of the air vents into your eyes and are sharp and will cut like a knife. this is a danger not only to my eyes but it i was to have a wreck they would fly and cut you. have had to rem…”

2017-05-09 · Engine · 130,000 mi

“tl* the contact owns a 2002 dodge ram 3500. while driving 50 mph, the service vehicle warning indicator illuminated and the engine stalled. the vehicle was towed to the contact's residence. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the manufacturer stated that they would get back with the contact. th…”

2016-10-11 · Suspension · 48,500 mi

“tl* the contact owns a 2002 dodge ram 3500. while driving approximately 60 mph over a bump in the road, the front end of the vehicle suddenly shook violently and vibrated. the cause of the failure was not diagnosed. the vehicle was not repaired. the contact heard a knocking noise when the steering wheel was turned in either direction. in addition, …”

2016-06-13 · Unknown Or Other · 10,000 mi

“my dodge 3500 2002 dashboard has fell apart caved in i can see the inside of the radio, air condition vents its awful and i have bought a cover and just dealt with it but now i want to trade it in and i know it will effect the trade in value…”

2015-10-06 · Service Brakes

“tl* the contact owns a 2002 dodge ram 3500. the vehicle was hitched to a 2015 pj gooseneck trailer. while driving approximately 35 mph in rainy weather conditions, the brake pedal was engaged and the attached vehicle failed to slow down. the vehicle was taken to the dealer where it was diagnosed that the rear passenger hydraulic line fractured from…”

2015-06-02 · Steering · 17,000 mi · 💥 crash

“tl* the contact owns a 2002 dodge ram 3500. while traveling approximately 30 mph and making a right turn, the steering wheel failed to respond and would not turn. as a result, the contact crashed into a rock causing the vehicle to flip onto the passenger side. the driver side air bag deployed, but the front passenger side air bag did not. the drive…”

2015-01-05 · Suspension · 165,000 mi

“i hit a pothole and omg you can not believe what came and now i'm finding out that its called a death wobble and the name is correct because it makes u think your about to hit a tree or someone else on the road just luckily no one was coming the other way because i promise u i would have hit them dodge needs to fix the problem!!!!!!!!!!!!!!!!!!!!!!…”

Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.

Other Dodge Ram 3500 years