2004 Western Star 4900 problems, complaints & recalls
Safety recalls (2)
Equipment 2017-12-15 · campaign 17V810000 · 24,860 vehicles
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2002-2017 Freightliner Cascadia, Century Class, Columbia and Coronado trucks and Western Star 4700, 4900, 5700, 5900 and 6900 trucks. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach fr
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: DTNA will notify owners, and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on April 11, 2018. Owners may contact DTNA customer service at 1-800-547-0712, or contact Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. DTNA's number for this recall is FL-759.
Fuel System, Diesel 2011-09-16 · campaign 11V478000 · 73,500 vehicles
Defect: DAIMLER TRUCKS IS RECALLING CERTAIN MODEL YEAR 2004 THROUGH 2008 HEAVY TRUCKS MANUFACTURED FROM JULY 11, 2003, THROUGH SEPTEMBER 28, 2007, EQUIPPED WITH EPA04 MODEL MBE4000 ENGINES BUILT WITH PLASTIC LOW PRESSURE FUEL LINES AND FUEL FILTERS MOUNTED NEAR THE CENTER OF THE ENGINE ON THE LEFT-HAND SIDE. THE PLASTIC LOW PRESSURE FUEL LINE BETWEEN ENGINE MOUNTED FUEL FILTER AND ENGINE BLOCK MAY DEVELOP A SUBSTANTIAL DIESEL FUEL LEAK.
Risk: THIS COULD CREATE A ROAD HAZARD INCREASING THE RISK OF A CRASH. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
Fix: DAIMLER TRUCKS WILL NOTIFY OWNERS AND THE REMEDY WILL BE PERFORMED BY DETROIT DIESEL CORPORATION AUTHORIZED REPAIR FACILITIES. VEHICLES WILL BE INSPECTED AND THE PLASTIC LOW PRESSURE FUEL LINE WILL BE REPLACED WITH A STEEL LOW PRESSURE FUEL LINE. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. AN INTERIM LETTER WAS MAILED TO OWNERS ON OCTOBER 28, 2011. THE SAFETY RECALL BEGAN ON FEBRUARY 21, 2012. OWNERS MAY CONTACT DAIMLER TRUCKS AT 1-800-547-0712.
Service bulletins (154)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Power Train 2020-12-17 · SBW35-018 · Service Bulletin/Repair Instructions
western star service bulletin for axle flange gasket replaced with o-ring. daimler trucks north america has released a new axle shaft to hub rubber o-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-14418-000). the new o-ring will provide better sealing and is re
Equipment Adaptive/Mobility 2020-01-21 · 20TS-01 · Service Bulletin/Repair Instructions
technical service letter for ddc series 60 engines concerning series 60 cylinder head resurfacing/finish. detroit diesel does not recommend third party resurfacing of series 60 cylinder heads (outside of detroit and detroit reman).
Suspension 2020-01-20 · SS1034621 · Service Bulletin/Repair Instructions
service solution for western star vehicles equipped with hendrickson airtek axles experiencing a harsh ride.
Electrical System 2019-08-06 · sb54313 · Service Bulletin/Repair Instructions
service bulletin provided to customers regarding installation of a new mcm 21-pin jumper harness.
Suspension 2018-11-19 · sbw0015 · Service Bulletin/Repair Instructions
service bulletin vibration and harsh ride troubleshooting
Equipment 2018-07-23 · sbw0014 · Service Bulletin/Repair Instructions
operating hours for the customer assistance center
Showing the 6 most recent of 154 bulletins. Search all of them free at nhtsa.gov.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.