2005 Pierce Quantum problems, complaints & recalls
Most-reported problem areas: Structure:body (1)
Safety recalls (3)
Electrical System:software 2019-01-02 · campaign 19V022000 · 994 vehicles
Defect: Pierce Manufacturing (Pierce) is recalling certain 2004-2018 Arrow XT, Dash, Enforcer, Impel, Quantum and Velocity aerial vehicles. The aerial device may unexpectedly rotate to the right when the ladder is being extended.
Risk: If the aerial device moves in an unexpected direction, the ladder may contact an object, such as a building or an electrical wire, increasing the risk of injury.
Fix: Pierce will notify owners, and dealers will reprogram the aerial control module, free of charge. The recall began February 28, 2019. Owners may contact Pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74B295.
Power Train:axle Assembly:axle Shaft 2017-05-30 · campaign 17V348000 · 225 vehicles
Defect: Pierce Manufacturing (Pierce) is recalling certain 1999-2013 Arrow XT, Dash, Enforcer, Quantum and Velocity fire trucks equipped with the electric All-steer rear steering option. The affected vehicles have rear steer axle shafts that were not properly heat treated.
Risk: Axle shafts that are not properly heat treated may break and potentially disable the vehicle, increasing the risk of a crash.
Fix: Pierce will notify owners, and dealers will replace the rear steer axle shafts, free of charge. An interim notice was mailed on July 24, 2017. The recall began June 3, 2020. Owners may contact Pierce customer service at 1-888-974-3723.
Structure:body:door 2011-11-10 · campaign 11V551000 · 59 vehicles
Defect: PIERCE MANUFACTURING (PIERCE) IS RECALLING CERTAIN MODEL YEAR 2005, 2008-2011 ARROW XT, CUSTOM CONTENDER, DASH, ENFORCER, IMPEL, QUANTUM, SABER, AND VELOCITY 75 FOOT HAL (HEAVY ALUMINUM LADDER) FIRE APPARATUS BODIES VEHICLES MANUFACTURED FROM MAY 17,2005, THROUGH OCTOBER 13, 2011, THAT MAY BE EQUIPPED WITH DUAL SCBA CYLINDER STORAGE COMPARTMENTS. THESE COMPARTMENTS EXTEND INBOARD HORIZONTALLY FROM THE SIDE OF THE REAR BODY. THE SCBA COMPARTMENT DOOR LATCH ORIENTATION MAY HAVE BEEN MANUFACTURED
Risk: IF THE DOOR OPENS, THE SCBA CYLINDERS MAY FALL OUT OF THE COMPARTMENT AND ONTO THE ROADWAY, INCREASING THE RISK OF A CRASH OR INJURY TO PEDESTRIANS.
Fix: PIERCE DEALERS WILL NOTIFY OWNERS, AND WILL INSTALL A FLAT REINFORCEMENT PLATE THAT SPANS THE LENGTH OF THE SCBA DOOR. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 5, 2011. OWNERS MAY CONTACT PIERCE AT 1-920-832-3000.
Service bulletins (33)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Electrical System 2026-09-22 · 74B345 · Service Campaign
pierce has updated our inverter installation policy to require a sub-feed breaker box with inverters that can supply over 2400w (20a @ 120v) in an unprotected output. in alignment with the national electric code (nec), this will ensure that any 15a or 20a inverter load will not exceed the current r
Unknown Or Other 2026-09-15 · PB_799 · Other
pierce is communicating a material change to the ball joint boots used in applicable service kit pn 2742031. this bulletin is intended to help dealer parts and service teams understand the reason for the change and how to identify the new ball joint.
Unknown Or Other 2026-09-09 · SB_795 · Service Bulletin/Repair Instructions
this bulletin provides a procedure to update webpage and mqtt certificates in the telematics control unit (tcu) devices of pierce custom chassis apparatus equipped with command zone and with tcu software versions 6.0.8, 6.0.13, 7.4.3, or 8.0.0. apparatus with tcu software versions 7.0.1, 7.0.3, 7.2.
Unknown Or Other 2026-09-09 · SB_797 · Service Bulletin/Repair Instructions
this bulletin provides a procedure for comprehensive update of the command zone (cz) telematics control unit (tcu), control module, and display devices in pierce custom chassis apparatus to enable next-generation clearsky intelligence connected solutions capabilities, provide a pathway for future ov
Unknown Or Other 2026-09-09 · SB_796 · Service Bulletin/Repair Instructions
this bulletin provides a procedure to update telematics control unit (tcu) devices in pierce custom chassis apparatus equipped with command zone and with tcu software version 7.4.3. installation of new tcu webpage and mqtt security certificates is accomplished as part of this procedure. this update
Steering 2026-09-08 · PB_793 · Other
the previous bolt-in airbag and steering wheel design are now obsolete and will require replacement if the become damaged. a new clip-in airbag and steering wheel design have been implemented.
Showing the 6 most recent of 33 bulletins. Search all of them free at nhtsa.gov.
What owners report
2017-09-22 · Structure:body · 68,375 mi“after parking the truck when the driver opened his door the steps did not open up and he fell to the ground. after investigating the accident we found that the actuating rod that raised and lowers the steps was bent and prevented the steps from lowering. we feel that the system should have a fail safe and there should be a larger warning label th…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.