AutoDefect IQ

2009 Western Star 4900 problems, complaints & recalls

Most-reported problem areas: Visibility/Wiper (1)

1
Complaints
11
Recalls
415
Service bulletins
0
Crashes reported
0
Fires reported
0
Deaths

Safety recalls (11)

Equipment 2017-12-15 · campaign 17V810000 · 24,860 vehicles

Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2002-2017 Freightliner Cascadia, Century Class, Columbia and Coronado trucks and Western Star 4700, 4900, 5700, 5900 and 6900 trucks. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach fr

Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Fix: DTNA will notify owners, and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on April 11, 2018. Owners may contact DTNA customer service at 1-800-547-0712, or contact Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. DTNA's number for this recall is FL-759.

Exterior Lighting:brake Lights:switch 2017-11-27 · campaign 17V761000 · 438,255 vehicles

Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2008-2018 Freightliner Cascadia, Western Star 4700, 4900, 5700, and 6900 trucks. After hard brake applications, the brake light pressure switch may not activate the brake lights with a light application of the brake pedal.

Risk: If the brake lights fail to illuminate, there would not be a signal to other motorists that the vehicle is slowing, increasing the risk of a crash.

Fix: DTNA will notify owners, and dealers will repair the vehicles, free of charge. Daimler issued interim notifications to owners on January 22, 2018. The recall began on May 9, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-756.

Seat Belts:front:anchorage 2013-09-05 · campaign 13V401000 · 650 vehicles

Defect: Daimler Trucks North America LLC (DTNA) is recalling certain model year 2009-2014 Western Star 4900 vehicles manufactured May 27, 2008, through March 22, 2013. A potential misalignment of a clearance hole in the B-pillar reinforcement may affect the performance of the seatbelt D-ring anchorage point.

Risk: In the event of a crash, the seatbelt may not properly restrain the occupant, increasing the risk of injury.

Fix: DTNA will notify owners, and dealers will reinforce the D-ring anchor points, free of charge. The recall began during january November 2014. Owners may contact DTNA at 1-800-547-0712. DTNA's recall number is FL-645.

Electrical System:12v/24v/48v Battery:cables 2012-05-23 · campaign 12V235000 · 12 vehicles

Defect: DAIMLER TRUCKS NORTH AMERICA (DTNA) IS RECALLING 12 MY 2009 WESTERN STAR 4900 TRUCKS BUILT WITH DD15 ENGINES. A NEW FORWARD CAB CROSSMEMBER DESIGN REDUCED CLEARANCE FOR CAB MOUNTED BATTERY DISCONNECT SWITCH POWER CABLES ON STANDARD CAB HEIGHT VEHICLES. DURING CAB ARTICULATION, THE NEW CROSSMEMBER MAY PINCH POWER CABLES AGAINST THE CAB.

Risk: CABLES THAT BECOME PINCHED BETWEEN THE CAB AND FORWARD CAB CROSSMEMBER COULD SHORT TO GROUND AND POTENTIALLY OVERHEAT RESULTING IN A VEHICLE FIRE AND INJURY TO VEHICLE OCCUPANTS.

Fix: DTNA WILL NOTIFY OWNERS, AND DEALERS WILL REMOVE THE CABLES AND REINSTALL THEM IN A NEW SAFE LOCATION. DAMAGED CABLES WILL BE REPLACED. BOTH WILL BE DONE FREE OF CHARGE. THE RECALL BEGAN ON JUNE 13, 2012. THIS RECALL IS AN EXPANSION OF RECALL 09V-226. OWNERS MAY CONTACT DAIMLER TRUCKS TOLL FREE AT 1-800-547-0712.

Engine And Engine Cooling:engine:diesel 2012-02-28 · campaign 12V074000 · 103,437 vehicles

Defect: DAIMLER TRUCKS (DTNA) IS RECALLING CERTAIN MODEL YEAR 2006-2013 FREIGHTLINER, STERLING, AND WESTERN STAR VEHICLES, EQUIPPED WITH DETROIT DIESEL EPA07 AND EPA10, DD13 AND DD15/16 ENGINES, MANUFACTURED FROM JANUARY 20, 2006, THROUGH FEBRUARY 20, 2012. THE PUMP TO RAIL HIGH PRESSURE FUEL LINE SUPPORT SYSTEM USED ON THESE ENGINES IS SENSITIVE TO ASSEMBLY TORQUE AND MAY BE DAMAGED DURING SERVICE WORK. AS A RESULT OF OTHER REPAIRS, THE LINE SUPPORTS MAY LOOSEN, POTENTIALLY LEADING TO FUEL LINE CRACK

Risk: A FUEL LEAK COULD CREATE A ROAD HAZARD, INCREASING THE RISK OF A CRASH. ALSO A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.

Fix: DTNA WILL NOTIFY OWNERS, AND WHERE NECESSARY, THE HIGH PRESSURE FUEL LINE SUPPORT SYSTEM WILL BE REPLACED BY DTNA AUTHORIZED SERVICE FACILITIES, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 27, 2012. OWNERS MAY CONTACT DTNA AT 1-800-547-0712.

Fuel System, Other:delivery:fuel Pump 2011-05-18 · campaign 11V287000 · 268 vehicles

Defect: DAIMLER TRUCKS IS RECALLING CERTAIN MODEL YEAR 2009 THROUGH 2011 FREIGHTLINER CASCADIA, CENTURY, COLUMBIA, CORONADO, M2, AND WESTERN STAR 4900 HEAVY TRUCKS MANUFACTURED FROM FEBRUARY 19, 2009, THROUGH JULY 9, 2010, EQUIPPED WITH SPECIFIC DD13 AND DD15 ENGINES ASSEMBLED WITH A BOSCH HIGH PRESSURE FUEL PUMP ELEMENT WHICH MAY DEVELOP A CRACK DUE TO HYDROGEN INDUCED STRESS CORROSION. THE CRACK MAY RESULT IN A DIESEL FUEL LEAK.

Risk: IF A DIESEL FUEL LEAK CONTINUES UNDETECTED, FUEL MAY SPILL ONTO THE ROADWAY INCREASING THE RISK OF A CRASH.

Fix: DAIMLER TRUCKS WILL NOTIFY OWNERS, AND DEALERS WILL REPAIR THE VEHICLES, FREE OF CHARGE. THIS RECALL IS AN EXPANSION OF A PREVIOUS RECALL (SEE RECALL CAMPAIGN 10V-339). THE SAFETY RECALL BEGAN ON MAY 18, 2011. OWNERS MAY CONTACT DAIMLER TRUCKS TOLL-FREE AT 1-800-547-0712.

Engine And Engine Cooling 2011-03-29 · campaign 11V207000 · 88 vehicles

Defect: DAIMLER TRUCKS IS RECALLING CERTAIN MODEL YEAR 2008-2010 WESTERN STAR 4900 TRUCKS EQUIPPED WITH CATERPILLAR C15 ENGINES AND MANUFACTURED FROM FEBRUARY 9, 2007, THROUGH FEBRUARY 20, 2009. DEGRADATION OF A COMBUSTION TUBE WELD CAN CAUSE RADIAL HEAT IMPINGEMENT ON THE BODY WHICH MAY BURN THROUGH CERTAIN BODIES USED ON C15 ENGINES.

Risk: THIS COULD RESULT IN A FIRE.

Fix: CATERPILLAR IS HANDLING THE OWNER NOTIFICATION AND REMEDY FOR THIS CAMPAIGN. PLEASE SEE CATERPILLAR'S DEFECT REPORT 11E-006. CATERPILLAR WILL REPLACE THE SINGLE PIECE COMBUSTION TUBE WITH A THICK WALL COMBUSTION TUBE WHICH WON'T ALLOW THE HEAT TO BREAK THROUGH. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN IN AUGUST 2011. OWNERS MAY CONTACT CATERPILLAR TOLL-FREE AT 1-800-447-4986.

Engine And Engine Cooling 2011-03-03 · campaign 11V146000 · 2,073 vehicles

Defect: DAIMLER TRUCKS (DTNA) IS RECALLING CERTAIN MODEL YEAR 2006 THROUGH 2011 FREIGHTLINER, CASCADIA, CENTURY, COLUMBIA FLD, AND M2, STERLING 9500, AND WESTERN STAR 4900 HEAVY TRUCKS MANUFACTURED FROM MARCH 20, 2006, THROUGH JUNE 30, 2010, EQUIPPED WITH SPECIFIC MBE4000 EPA07 MODEL ENGINES. THE INTAKE AIR GRID HEATER MAY SHORT CIRCUIT AND FAIL DUE TO EXCESSIVE INTERNAL TEMPERATURES.

Risk: A SHORT CIRCUITED GRID HEATER COULD RESULT IN A VEHICLE FIRE AND INJURY TO VEHICLE OCCUPANTS.

Fix: DTNA WILL NOTIFY OWNERS OF THE RECALL DURING MARCH 2011. ANOTHER NOTIFICATION WILL BE ISSUED ONCE THE REMEDY IS RELEASED. DTNA EXPECTS THE REMEDY TO BE AVAILABLE BY DECEMBER 1, 2011. REPAIRS WILL BE PERFORMED BY DTNA DEALERS FREE OF CHARGE. OWNERS MAY CONTACT DTNA TOLL-FREE AT 1-800-547-0712. THIS RECALL IS ASSCOCIATED WITH A PREVIOUS RECALL, CAMPAIGN NUMBER 10V-341.

Fuel System, Other:delivery:fuel Pump 2010-07-27 · campaign 10V339000 · 13,410 vehicles

Defect: DAIMLER TRUCKS IS RECALLING CERTAIN MODEL YEAR 2009 THROUGH 2011 FREIGHTLINER CASCADIA, CENTURY, COLUMBIA, CORONADO, M2, AND WESTERN STAR 4900 HEAVY TRUCKS MANUFACTURED FROM FEBRUARY 19, 2009 THROUGH JULY 9, 2010, EQUIPPED WITH SPECIFIC DD13 AND DD15 ENGINES ASSEMBLED WITH A BOSCH HIGH PRESSURE FUEL PUMP ELEMENT WHICH MAY DEVELOP A CRACK DUE TO HYDROGEN INDUCED STRESS CORROSION. OVER TIME THE BARREL OF THE BOSCH HIGH PRESSURE FUEL PUMP ELEMENT USED ON SPECIFIC DD13/DD15 ENGINES MAY DEVELOP A CR

Risk: IF A DIESEL FUEL LEAK CONTINUES UNDETECTED, FUEL MAY SPILL ONTO THE ROADWAY POTENTIALLY RESULTING IN A CRASH.

Fix: DAIMLER TRUCKS WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT MARCH 28, 2011. OWNERS MAY CONTACT DAIMLER TRUCKS TOLL-FREE AT 1-800-547-0712.

Engine And Engine Cooling 2010-07-27 · campaign 10V341000 · 5,743 vehicles

Defect: DAIMLER TRUCKS IS RECALLING CERTAIN MODEL YEAR 2007 THROUGH 2011 FREIGHTLINER, FCCC, STERLING, AND WESTERN STAR HEAVY TRUCKS MANUFACTURED FROM SEPTEMBER 5, 2006, THROUGH JUNE 30, 2010, EQUIPPED WITH SPECIFIC MBE900 EPA04 AND EPA07 MODEL ENGINES. THE INTAKE AIR GRID HEATER MAY SHORT CIRCUIT AND FAIL DUE TO EXCESSIVE INTERNAL TEMPERATURES.

Risk: A SHORT CIRCUITED GRID HEATER COULD RESULT IN A VEHICLE FIRE AND INJURY TO VEHICLE OCCUPANTS.

Fix: DAIMLER TRUCKS WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE BUSES FREE OF CHARGE. REPAIRS WILL BE PERFORMED BY DETROIT DIESEL CORPORATION AUTHORIZED REPAIR FACILITIES. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JULY 29, 2011. OWNERS MAY CONTACT DAIMLER TRUCKS TOLL-FREE AT 1-800-547-0712.

Engine And Engine Cooling 2010-03-23 · campaign 10V112000 · 16 vehicles

Defect: DAIMLER TRUCKS HAS NOTIFIED NHTSA OF A DEFECT IN CERTAIN MODEL YEAR 2008 THROUGH 2010 FREIGHTLINER COLUMBIA, FLD, STERLING 9500 AND WESTERN STAR 4900 EMERGENCY VEHICLES. THE ENGINE MAY SHUT DOWN UNEXPECTEDLY WHEN A DIESEL PARTICULATE FILTER OVER TEMPERATURE CONDITION IS DETECTED.

Risk: UNEXPECTED EMERGENCY VEHICLE ENGINE SHUTDOWN UNDER CERTAIN CONDITIONS COULD HAMPER RESCUE OPERATIONS AND PLACE THE PUBLIC AT RISK.

Fix: THE ENGINE CONTROL LOGIC WILL BE REPROGRAMMED TO ILLUMINATE A MALFUNCTION INDICATOR LIGHT WITHOUT REQUESTING ENGINE SHUTDOWN. REPAIRS WILL BE PERFORMED BY DETROIT DIESEL. PLEASE SEE DAIMLER TRUCKS DEFECT REPORT 10E-005. THE SAFETY RECALL BEGAN ON MAY 17, 2010. OWNERS MAY CONTACT DETROIT DIESEL AT 1-313-592-5800 OR DAIMLER TRUCKS AT 1-800-547-0712.

Service bulletins (415)

Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.

Visibility 2022-06-27 · SBW83-030 · Service Bulletin/Repair Instructions

updated western star service bulletin for hvac actuator replacement

Visibility 2022-05-10 · SBW83-030 · Service Bulletin/Repair Instructions

western star service bulletin for hvac actuator replacement. the wiring harness of the actuator of the fresh air recirculation door on western star vehicles equipped with red dot hvac systems should be inspected for signs of water intrusion and corrosion.

Visibility 2021-12-09 · CALWS83-001REV · Service Bulletin/Repair Instructions

hvac actuator wiring harness. revision history: service kit part number changed from rdh rd5 17147 0 to wws rd-3-9069-0 on 12/9/21. the wiring harness of the actuator of the fresh air recirculation door, shown in fig. 1, on western star vehicles equipped with red dot hvac systems should be inspected

Visibility 2021-10-18 · ICI21-030 · Service Bulletin/Repair Instructions

sf626 western star window replacement inspection notification. this letter is to inform you that field service campaign sf626 western star window replacement inspection notification campaign was released.

Visibility 2021-09-10 · CALWS83-001 · Service Bulletin/Repair Instructions

customer advisory letter for hvac actuator wiring harness. the wiring harness of the actuator of the fresh air recirculation door, shown in fig. 1, on western star vehicles equipped with red dot hvac systems should be inspected for signs of water intrusion and corrosion.

Engine And Engine Cooling 2021-04-19 · WI21-009 · Service Bulletin/Repair Instructions

warranty information letter announcing that dtna is increasing the standard diagnostic times (sdts) shown. the updated after treatment system (ats) diesel exhaust fluid (def) pump times will be applied to repair orders opened on or after april 12, 2021.

Showing the 6 most recent of 415 bulletins. Search all of them free at nhtsa.gov.

What owners report

2012-06-06 · Visibility/Wiper · 200,110 mi

“tl* the contact owns a 2009 western star 4900 truck. while driving approximately 70 mph in a rain storm, the defroster failed, causing poor visibility for the contact. the vehicle was taken to the dealer for diagnostics. the technician stated that the blower motor would have to be replaced. the failure continued after the repair. the vehicle was no…”

Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.

Other Western Star 4900 years