2011 Keystone Cougar High Country problems, complaints & recalls
Safety recalls (2)
Power Train:axle Assembly 2011-06-13 · campaign 11V322000 · 197 vehicles
Defect: KEYSTONE IS RECALLING CERTAIN MODEL YEAR 2011-2012 COUGAR HIGH COUNTRY TRAVEL TRAILERS PRODUCED FROM NOVEMBER 3, 2010, THROUGH MAY 26, 2011, FOR HAVING 4400 POUND AXLES INSTALLED INSTEAD OF 5200 POUND AXLES. IF A VEHICLE IS LOADED TO THE MAXIMUM STATED GVWR OF 10,000 POUNDS, THE 4400 POUND AXLE WILL BE OVERLOADED.
Risk: OVERLOADING THE AXLE COULD LEAD TO AN INCREASE RISK OF AXLE FAILURE, PROPERTY DAMAGE AND/OR VEHICLE CRASH.
Fix: DEALERS WILL REPLACE THE AXLES WITH THE CORRECT ONES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 7, 2011. OWNERS MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.
Equipment:recreational Vehicle/Trailer 2010-06-03 · campaign 10V239000 · 20 vehicles
Defect: KEYSTONE RV IS RECALLING CERTAIN MODEL YEAR 2010 AND 2011 COUGAR HIGH COUNTRY FIFTH WHEELS MANUFACTURED FROM APRIL 15 THROUGH MAY 3, 2010. THE REAR BEDROOM IS MISSING AN EGRESS WINDOW.
Risk: IN THE EVENT AN EMERGENCY EVACUATION IS NECESSARY, NOT HAVING THE EGRESS WINDOW WILL INCREASE THE RISK OF PERSONAL INJURY.
Fix: KEYSTONE RV WILL NOTIFY OWNERS AND THE CURRENTLY INSTALLED WINDOW WILL BE REPLACED WITH AN EGRESS WINDOW FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JULY 2010. OWNERS MAY CONTACT KEYSTONE AT 1-866-425-4369.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.