2011 Mercury Milan problems, complaints & recalls
Most-reported problem areas: Steering (76) · Power Train (25) · Vehicle Speed Control (22)
🧭 Reliability snapshot
Compared against other Mercury Milan model years — complaint volume vs the model's median year, recalls and severity. How we score →
🛣️ Complaints by mileage
148 NHTSA complaints that reported an odometer reading.
Safety recalls (9)
Air Bags:frontal:driver Side:inflator Module 2021-03-10 · campaign 21V158000 · 2,602,668 vehicles
Defect: Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Fix: Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Air Bags:frontal:passenger Side:inflator Module 2021-02-16 · campaign 21E013000 · 249 vehicles
Defect: Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, an
Risk: In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Fix: Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Air Bags:frontal:passenger Side:inflator Module 2021-02-16 · campaign 21V081000 · 1,067 vehicles
Defect: Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Risk: In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Fix: Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Air Bags:frontal:passenger Side:inflator Module 2019-01-07 · campaign 19V001000 · 782,384 vehicles ⚠ DO NOT DRIVE
Defect: Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang ve
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Fix: Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Air Bags:frontal:passenger Side:inflator Module 2016-05-31 · campaign 16V384000 · 1,892,343 vehicles ⚠ DO NOT DRIVE
Defect: Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islan
Risk: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Fix: Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Fuel System, Gasoline:storage:auxillary Tank 2015-11-24 · campaign 15V793000 · 411,205 vehicles
Defect: Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
Risk: The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Fix: Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this rec
Steering:electric Power Assist System 2015-06-02 · campaign 15V340000 · 393,623 vehicles
Defect: Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a ste
Risk: If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Fix: Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Equipment 2014-05-29 · campaign 14E028000 · 82,579 vehicles
Defect: Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
Risk: The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Fix: Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firm
Wheels:lugs/Nuts/Bolts/Studs 2011-12-07 · campaign 11V574000 · 128,616 vehicles
Defect: FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
Risk: WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
Fix: FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Service bulletins (42)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-02-24 · SSM 54601 · Service Bulletin/Repair Instructions
ford and lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the
Equipment 2024-04-24 · SSM 52476 · Service Bulletin/Repair Instructions
all accessory stick-on keyless entry keypads come with a wallet card containing the master code. if the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicle s owner during initial delivery. unlike the integrated (wired) factory keypad,
Engine And Engine Cooling 2024-02-08 · SSM 52243 · Service Bulletin/Repair Instructions
when performing any transmission fluid change or topoff involving motorcraftâ® premium atf, merconâ® v has replaced all versions of motorcraftâ® premium atf and can be used going forward. mixing motorcraftâ® premium atf and merconâ® v in the same transmission is acceptable. after 31-jan-2024, motorc
Air Bags 2023-07-27 · 22B05 S1 · Service Bulletin/Repair Instructions
certain 2005-2014 mustang, 2005-2006 gt, 2004-2011 ranger, 2006-2012 fusion and mkz/zephyr, 2006-2011 milan, and 2007-2010 edge & mkx vehicles driver & passenger airbag module quality control inspection reason for this supplement ã¢â⢠updated ranger technical information to include images of a
Steering 2023-05-26 · SSM 51666 · Service Bulletin/Repair Instructions
some 2010-2012 fusion/milan and 2011-2012 mkz vehicles equipped with a 2.5l or 3.0l engine and electronic power assist steering (epas), a remanufactured replacement steering gear (mu2z-3v504-arm) is available which is significantly less expensive than a new replacement gear. when conducting repairs
Power Train:automatic Transmission:control Module (Tcm/Pcm/Tecm) 2023-04-07 · TSB 23-2098 · Service Bulletin/Repair Instructions
some 2010-2012 fusion hybrid electric vehicles (hev), 2010-2011 milan hev and 2011-2012 mkz hev vehicles may experience reduced electric vehicle operation and increased gasoline engine operation around 10 years of vehicle age and beyond. this may be due to software in the battery energy control modu
Showing the 6 most recent of 42 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-10-21 · Steering“i was driving approximately 35 mph when a chime sounded and the dic flashed "service advancetrak" and "service power steering now" i immediately parked the vehicle and called for roadside assistance and had it towed. upon placing the service request with aaa i was informed that my vehicle was subject to an active recall involving the electric stee…”
2026-08-26 · Steering“while driving, the abs, traction control and power steering lights came on. i was coming off the highway and i lost power steering!!! i almost wrecked into the guard rail coming off the exit!!! i got to the light at the bottom of the exit and i had no power steering. i pulled over immediately and called for a tow. i took it to my mechanic and he…”
2026-08-05 · Fuel/Propulsion System“gas tank leak, fuel fumes. part of safety recall for fuel pressure regulator causing fuel tank rupture!!!…”
2026-08-03 · Fuel System, Gasoline · 125,000 mi“the contact owns a 2011 mercury milan. the contact stated there was an abnormal fuel odor coming from the vehicle and there was fuel underneath the vehicle. the contact researched and became aware of nhtsa campaign number: 15v793000 (fuel system, gasoline); however, the vin was not included in the recall. the dealer was contacted and confirmed that…”
2026-07-14 · Steering“on xxx my 2011 milan, experienced a total loss of steering assist. am original owner & have original invoice from former dealer (vista ford )dated xxx, invoice #xxx shows the dealer only did a software patch under 15n01 because there were no error codes at the time. my physical defective steering gear was never replaced, and now suffers a total m…”
2026-06-12 · Steering · 91,430 mi“the contact owns a 2011 mercury milan. the contact stated while driving at an undisclosed speed, the electronic power steering failure warning light illuminated. additionally, the steering wheel failed to turn in the intended direction. the contact's family member attached the ods monitor to the vehicle, and fault codes: c1277 (steering wheel angle…”
2026-03-07 · Steering“1) the electric power steering system failed. the dashboard displayed the message “service power steering now,” and the steering assist stopped working, making the steering extremely stiff. the vehicle also lost reverse gear, where the engine revs but the vehicle does not move when shifted into reverse. the vehicle is still in my possession and ava…”
2025-10-28 · Steering“on 10/27/25 my son was driving car (2011 mercury milan) and light came on dash and car suddenly lost all power steering. luckily car was able to be driven to side of the road when steering went out. i went to the ford recalls website and it indicated "epas steering efforts" was on the website as requiring free service. this recall is specifically …”
2025-07-23 · Exterior Lighting“passenger side brake light assembly failed june 2025. i found it our at an oil change inspection. ford discontinued manufacturing this led brake light assembly, so it is difficult to replace this safety critical part. the part number is 9n7z 13404 a. …”
2025-05-22 · Service Brakes, Hydraulic“the contact owns a 2011 mercury milan. the contact stated that while the vehicle was at the dealer for servicing, the contact was informed that the electronic brake control module had failed. the contact was informed that the electronic brake control module needed to be replaced. the vehicle was being repaired. the manufacturer was made aware of …”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.