2011 Thomas Built Saf-T-Liner C2 problems, complaints & recalls
Safety recalls (5)
Power Train:automatic Transmission 2013-12-16 · campaign 13V633000 · 29 vehicles
Defect: Daimler Trucks North America (DTNA) is recalling certain model year 2011-2013 Thomas Built Saf-T-Liner C2 school buses manufactured December 3, 2009, through February 8, 2012, and equipped with Eaton hybrid automated transmissions. The software controlling the affected transmissions may improperly raise the vehicle's engine speed during downshifts without the driver's input.
Risk: The increase in engine speed may result in unintended acceleration, increasing the risk of a crash.
Fix: DTNA will notify owners and dealers will update the hybrid transmission software, free of charge. The recall began on February 5, 2014. Owners may contact DTNA at 1-503-745-6910. DTNA's recall number is FL-657.
Engine And Engine Cooling:engine:diesel 2012-12-11 · campaign 12V570000 · 6,296 vehicles
Defect: Daimler Trucks North America (DTNA) is recalling certain model year 2011 through 2013 Thomas Built school buses manufactured from March 2010 through July 2012, equipped with Cummins ISB6.7 diesel engines manufactured from February 16, 2010, through May 4, 2012, containing a fan pulley, part number 3914462. The subject fan pulley is part of the accessory drive system on the front of the engine. This system is used to drive such components as the refrigerant compressors, the radiator fan, and th
Risk: If this occurs, the fan belt may lose engagement of the water pump, allowing the cooling system to overheat. This may result in exceeding temperature limits, potentially disabling the school bus. If the school bus is occupied when it becomes disabled, the occupants would need to exit the vehicle and be transferred to another vehicle, putting them at risk of injury.
Fix: Cummins will notify owners of the recall. Repairs will be performed by Cummins authorized service facilities. A new fan drive pulley will be installed free of charge. The safety recall began on January 4, 2013. Owners may contact Cummins at 1-812-377-5000 or DTNA at 1-800-547-0712.
Structure:body:roof And Pillars 2012-06-28 · campaign 12V296000 · 1,312 vehicles
Defect: DAIMLER TRUCKS NORTH AMERICA (DTNA) IS RECALLING CERTAIN MODEL YEAR 2010 THROUGH 2013 THOMAS BUILT SAF-T-LINER EF, SAF-T-LINER HDX, SAF-T-LINER C2, AND MINOTOUR SCHOOL BUSES MANUFACTURED FROM APRIL 5, 2011, THROUGH APRIL 23, 2012, EQUIPPED WITH SPECIALTY MANUFACTURING INC. (SMI) PROLO ROOF HATCHES. INCREASED FRICTION BETWEEN THE REAR PLATE ASSEMBLIES, P/NO. 009327, AND THE NYLON REAR POP-UP SUPPORT, P/NO. 008956, MAY RESULT IN AN OPENING FORCE OF THE PROLO ROOF HATCHES THAT EXCEEDS FEDERAL STAN
Risk: IN THE EVENT OF AN EMERGENCY, EGRESS OF THE BUS MAY BE HINDERED POSSIBLY RESULTING IN INJURY TO THE VEHICLE OCCUPANTS.
Fix: THOMAS BUILT BUSES WILL NOTIFY OWNERS. SMI WILL PROVIDE SERVICE KITS ALONG WITH REPAIR INSTRUCTIONS TO DEALERS AND OWNERS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 22, 2012. OWNERS MAY CONTACT THOMAS BUILT BUSES AT 1-336-889-4871 OR SMI AT 1-800-951-7867.
Engine And Engine Cooling 2011-12-05 · campaign 11V573000 · 4,700 vehicles
Defect: DAIMLER TRUCKS (DTNA) IS RECALLING CERTAIN MODEL YEAR 2011 THROUGH 2013 THOMAS BUILT SAF-T-LINER SCHOOL BUSES BUILT ON A FREIGHTLINER CUSTOM CHASSIS B2 CHASSIS FROM NOVEMBER 15, 2010, THROUGH OCTOBER 6, 2011. THE GRID HEATER GROUND WIRE MAY CONTACT THE RELAY POWER TERMINAL AND RUB AND CHAFE POTENTIALLY RESULTING IN A SHORT CIRCUIT.
Risk: AN ELECTRICAL FAULT OR SHORT CIRCUIT MAY RESULT IN A FIRE.
Fix: DTNA WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT TO ENSURE THE GRID HEATER RELAY GROUND WIRE IS CORRECTLY ROUTED AND MODIFIED AS REQUIRED TO ENSURE ADEQUATE CLEARANCE WITH THE POWER TERMINAL. THE REPAIRS WILL BE PERFORMED BY DTNA DEALERS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 2, 2012. OWNERS MAY CONTACT DTNA AT 1-800-547-0712.
Engine And Engine Cooling 2011-09-21 · campaign 11V480000 · 1,825 vehicles
Defect: DAIMLER TRUCKS IS RECALLING CERTAIN MODEL YEAR 2011- 2012 THOMAS BUILT SAF-T-LINER C2, SAF-T-LINER MVP-EF, AND SAF-T-LINER HDX SCHOOL BUSES MANUFACTURED FROM SEPTEMBER 1, 2010, THROUGH DECEMBER 31, 2010, EQUIPPED WITH A CUMMINS ISX OR ISL DIESEL ENGINE. THE V-BAND CLAMP ASSEMBLY, PART NUMBERS Q187684, Q187685, AND Q187686, USED TO CONNECT THE INLET AND OUTLET CONE SECTIONS TO THE DIESEL OXIDATION CATALYST (DOC)/DIESEL PARTICULATE FILTER (DPF) INCLUDE A T-BOLT WHICH CAN FRACTURE AND FAIL WHEN SU
Risk: IF THE INLET OR OUTLET SECTIONS DISCONNECT, HOT EXHAUST GASES CAN VENT PRIOR TO EXITING THE TAILPIPE, CREATING THE RISK OF COMBUSTION AND A FIRE. IF BOTH CLAMPS FAIL, THERE IS A RISK IN SOME APPLICATIONS THAT THE DOC/DPF HOUSING MAY DETACH COMPLETELY, CREATING A ROAD HAZARD.
Fix: DAIMLER TRUCKS IS WORKING WITH CUMMINS TO IDENTIFY AND NOTIFY OWNERS OF THE RECALL CAMPAIGN. REPAIRS WILL BE PERFORMED BY AUTHORIZED CUMMINS DEALERS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 10, 2011. OWNERS MAY CONTACT CUMMINS AT 1-812-377-5000 OR DAIMLER TRUCKS AT 1-800-547-0712.
Service bulletins (5)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment:other:owners/Service/Other Manual 2014-10-10 · 14CSA20 · Service Bulletin/Repair Instructions
14csa20 egr valve actuator kit p/n e23539699
Equipment Adaptive/Mobility 2012-10-19 · PAB-044 · Service Bulletin/Repair Instructions
thomas built buses: procedural information regarding three new, protective, corrosion coatings, tuffcoat, edge cover, underguard, against de-icing chemicals, excessive wear, and road debris to address needs to buses. saf-t-liner c2. no model year listed. *pe
Fuel System, Diesel:storage:tank Assembly 2012-09-01 · SB-49-5 · Service Bulletin/Repair Instructions
thomas built: when diesel exhaust fluid (def) system sits for extended length of time, the tank may crystallize around float on def level sending unit tube and needs cleaning or it can cause float to stick. model saf-t-liner c2. no model years listed. *pe
Engine 2012-07-01 · SB-20-9 · Service Bulletin/Repair Instructions
thomas built buses: gentech low coolant level sensors, with mounted surge tanks, are misdiagnosed due to fault code during temporary low coolant level in surge tank during engine warm up. *pe
Visibility:windshield Wiper/Washer:switch/Wiring 2011-09-01 · GI-54-9 · Service Bulletin/Repair Instructions
thomas bus: windshield wipers malfunctions causing the wipers to have an unintended cycle. *pe
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.