2011 Thor Motor Coach A.c.e. problems, complaints & recalls
Most-reported problem areas: Electrical System (1)
Safety recalls (1)
Electrical System 2013-06-25 · campaign 13V265000 · 7,593 vehicles
Defect: Thor Motor Coach (Thor) is recalling certain model year 2006-2013 Windsport, model year 2006-2010 Magellan, model year 2007-2013 Hurricane, model year 2009-2013 Serrano and model year 2011-2013 A.C.E motorhomes. The motorhomes are equipped with an RV Custom Products Battery Control Center (BCC) which may experience a failure while the motorhome is in motion.
Risk: If the BCC fails, all power may be lost to the motorhome chassis, including all lighting, making the vehicle very difficult to operate, increasing the risk of a crash.
Fix: Thor will notify owners, and dealers will rewire the BCC free of charge. The recall began on July 30, 2013. Customers may contact Thor at 1-877-855-2867. Thor's recall campaign number is RC000077.
Service bulletins (2)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment 2019-12-05 · LTR 120519 · Service Bulletin/Repair Instructions
this letter stated that there were no service bulletins or technical service bulletins issued for the month of november, 2019.
Equipment:other:owners/Service/Other Manual 2017-11-03 · LTR 110317 · Service Bulletin/Repair Instructions
this letter stated that there was one (1) service notification issued for the month of october, 2017.
What owners report
2013-11-07 · Electrical System · 46,000 mi · 🔥 fire“ i am the service manager of a motorhome dealership, we started having electrical issues including a fire under the dash, broken equipment found that the floor had detached from the sides and roof of the motorhome, it is held on by small screws along the wall under the trim, as you drove the vehicle the structure moved up and down on the floor fou…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.