2013 Mack Pinnacle (Chu) problems, complaints & recalls
Safety recalls (3)
Suspension:front:hub 2016-12-23 · campaign 16V929000 · 200 vehicles
Defect: Mack Trucks, Inc. (Mack) is recalling certain model year 2012, 2014-2015 and 2017 Granite (GU), 2012-2017 Pinnacle (CHU, CXU), and 2013-2015 and 2017 Titan (TD) trucks manufactured January 7, 2011, to September 29, 2016. The affected vehicles were built with front wheel hubs that cannot support the gross axle weight rating of the front axle.
Risk: Overloaded front wheel hubs can result in premature failure of the hubs, bearings, and the related components, which can cause the front hub assembly to separate from the front axle. Because of this, the driver may lose control of the vehicle or parts may be dropped on the road, increasing the risk of a crash.
Fix: Mack will notify owners, and dealers will replace the hub assemblies, free of charge. The recall began on February 16, 2017. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0406.
Power Train:driveline:driveshaft 2016-02-19 · campaign 16V099000 · 33,981 vehicles
Defect: Mack Trucks, Inc. (Mack) is recalling certain model year 2012-2016 Granite (GU), Pinnacle (CHU, CXU), TerraPro (LEU, MRU), Titan (TD), and LR trucks manufactured from September 1, 2011, through September 8, 2015. The cap nut that retains the interaxle driveshaft yoke to the rear axle input shaft may loosen.
Risk: If he cap nut loosens and falls off, the yoke can separate from the axle input shaft and allow the drive shaft to disconnect, increasing the risk of a crash.
Fix: Mack will notify owners, and dealers will replace the cap nut. The input shaft threads will be inspected for damage. Any damaged input shaft will be replaced. These repairs will be performed free of charge. An interim notice was sent to owners on April 25, 2016. The recall began on June 7, 2016. Owners may contact Mack customer service at 1-610-709-2131. Mack's recall campaign number for this recall is SC0399.
Trailer Hitches:fifth Wheel Assembly 2015-10-13 · campaign 15V644000 · 448 vehicles
Defect: Mack Trucks, Inc. (Mack) is recalling certain model year 2011-2014 Pinnacle (CHU and CXU) trucks manufactured September 10, 2010, to June 17, 2013. The affected trucks are equipped with Fontaine Ultra LT Fifth Wheel connectors, which, due to cumulative damage to the fifth wheel and its locking mechanism, have a locking mechanism that may fail to operate or to properly engage.
Risk: If the fifth wheel and locking mechanism are sufficiently damaged, the locking mechanism may fail to operate as intended and the trailer may unexpectedly detach from the tractor, increasing the risk of a crash.
Fix: Mack will notify owners, and Fontaine dealers will replace the fifth wheel with an Ultra NT model fifth wheel, free of charge. The recall began on November 18, 2015. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0395.
Service bulletins (99)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Electrical System 2024-02-21 · CBR-2350 202402 · Service Bulletin/Repair Instructions
cbr -telematics gateway (tgw) connect ability issues
Electrical System 2024-02-16 · CBR-2347 202402 · Service Bulletin/Repair Instructions
cbr - active "set park brake" message on drivers information display (did).
Power Train 2024-02-16 · CBR-202 202402 · Service Bulletin/Repair Instructions
cbr - automated manual transmission ( amt ) flywheel pilot bearing wear on input shaft.
Electrical System 2024-01-18 · CBR-2333 202401 · Service Bulletin/Repair Instructions
cbr: tgw will not connect after sim card replacement
Power Train 2023-11-07 · M-465-001 202311 · Service Bulletin/Repair Instructions
tsb: mack trucks now offer an improved hd inter-axle through shaft for the crd 125, 150, 180, and 200 family carriers. the new hd shaft went into production on january 23rd, 2023 for 2.54 - 3.50 axle ratios and april 1st, 2023 for 3.56 - 3.98 ratios. the new hd through shaft is an upgrade over the c
Electrical System: Instrument Cluster/Panel 2023-10-19 · CBR-995 202310 · Service Bulletin/Repair Instructions
cbr: telematics gateway ( tgw, mid 142 ) losing communication with the instrument cluster ( ic ) - counts of fault code (fc) mid 140 psid 239 fmi 12 data link, mid 142 faulty device or component logging, possibly following engine start.
Showing the 6 most recent of 99 bulletins. Search all of them free at nhtsa.gov.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.