2014 Infiniti Qx60 Hybrid problems, complaints & recalls
Most-reported problem areas: Power Train (14) · Vehicle Speed Control (3) · Hybrid Propulsion System (3)
🛣️ Complaints by mileage
24 NHTSA complaints that reported an odometer reading.
Safety recalls (4)
Engine And Engine Cooling:engine:engine Control Module (Ecu/Ecm):software 2021-10-04 · campaign 21V774000 · 7,634 vehicles
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2014-2015 Nissan Pathfinder Hybrid, 2015-2016 Murano Hybrid, and 2014-2017 INFINITI QX60 Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may shut down the hybrid system and the engine under certain conditions, causing a loss of drive power.
Risk: A loss of drive power increases the risk of a crash.
Fix: Dealers will reprogram the HPCM software, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200. Nissan's numbers for this recall are R21B4 and R21B5.
Air Bags:sensor:occupant Classification 2016-04-26 · campaign 16V244000 · 3,296,947 vehicles
Defect: Nissan North America, Inc. (Nissan) is recalling certain model year 2016-2017 Nissan Maxima, 2013-2016 Nissan Altima, NV200, LEAF, Sentra, and Pathfinder, 2014-2016 Nissan NV200 Taxi, Infiniti QX60, QX60 Hybrid, and Q50 Hybrid, 2014-2017 Nissan Rogue and Infiniti Q50, 2015-2016 Nissan Murano, Murano Hybrid, and Chevrolet City Express, 2014-2015 Nissan Pathfinder Hybrid, and 2013 Infiniti JX35 vehicles. In these vehicles, the front seat passenger Occupant Classification System (OCS) may incorrec
Risk: If the passenger frontal air bag does not deploy as intended in the event of a crash, the passenger is at an increased risk of injury.
Fix: Nissan will notify their owners. Chevrolet City Express owners will be notified by General Motors. Dealers will reprogram the Air Bag Control Unit (ACU) and OCS Electronic Control Unit (ECU) in Altima, Maxima, Murano, Rogue, and Sentra vehicles, and replace the OCS ECU in LEAF, NV200, NV200 Taxi, Pathfinder, Infiniti Q50, JX35, and QX60 and Chevrolet City Express vehicles, free of charge. Interim notices were sent to owners on May 31, 2016. Owners will receive a second notice when remedy par
Air Bags:sensor:occupant Classification 2015-10-20 · campaign 15V681000 · 919 vehicles
Defect: Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2015 Altima and Pathfinder vehicles, 2013-2014 Nissan Sentra vehicles, 2013 Infiniti JX35 vehicles, 2014-2015 Infiniti QX60 vehicles and 2014 Infiniti QX60 Hybrid vehicles. The affected vehicles received an incorrect occupant classification system (OCS) control unit during a repair. These OCS control units may incorrectly classify the front passenger seat as empty, when it is occupied by an adult.
Risk: If the OCS does not detect an adult occupant in the passenger seat, the passenger air bag would be deactivated. Failure of the passenger airbag to deploy during a crash (where deployment is warranted) could increase the risk of injury to the passenger.
Fix: Nissan will notify owners, and dealers will update the OCS software, free of charge. The recall began on November 30, 2015. Owners may contact Nissan at 1-800-647-7261.
Structure:body:hood:hinge And Attachments 2015-01-26 · campaign 15V033000 · 170,665 vehicles
Defect: Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2014 Nissan Pathfinder vehicles manufactured June 20, 2012, to November 18, 2013, 2014 Nissan Pathfinder Hybrid vehicles manufactured July 18, 2013, to November 18, 2013, 2013 Infiniti JX35 vehicles manufactured November 29, 2011, to June 14, 2013, and 2014 QX60 vehicles manufactured May 16, 2013, to November 18, 2013, and 2014 Infiniti QX60 Hybrid vehicles manufactured July 18, 2013, to November 18, 2013. In the affected
Risk: If the primary hood latch is released and the secondary latch fails during operation of the vehicle, it could cause the hood to open during vehicle operation impairing the driver's vision, increasing the risk of a vehicle crash.
Fix: Nissan will notify owners, and dealers will modify the angle of the hood release mechanism to provide additional length to the release cable, free of charge. The recall began on March 9, 2015. Owners may contact Nissan customer service at 1-800-647-7261.
Service bulletins (131)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure:body 2026-04-13 · ITB09-063C · Service Bulletin/Repair Instructions
certification label and vin plate replacement service information because of collision damage or other vehicle repair, a replacement “certification label” or “vin plate/label” may be needed. hint: certification label = fmvss (federal motor vehicle safety standards) label. these items may be availabl
Electrical System 2026-03-30 · ITB12-011R · Service Bulletin/Repair Instructions
telematics service information see itb19-029 for models built after those listed above for a different service procedure. service information the applied vehicles are equipped with a wireless communication device called a telematics communication unit (tcu). with an active infiniti connection® or in
Air Bags 2024-09-19 · ITB19-024D · Service Bulletin/Repair Instructions
dtc b00a0-00 storeif you confirm dtc b00a0-00 (occupant detection sensor unit) is stored, and ocs zero point reset cannot be performed, (continued on the next page)d
Electrical System 2024-05-20 · ITB13-052E · Service Bulletin/Repair Instructions
intelligent key not detected / engine will not start this bulletin has been amended. see amendment history on the last page. please discard previous versions of this bulletin.
Electrical System 2024-05-20 · ITB13-006D · Service Bulletin/Repair Instructions
can communication – network diagnostic flow chart this bulletin has been amended. see amendment history on the last page. please discard previous versions of this bulletin.
Electrical System 2024-05-20 · ITB10-029C · Service Bulletin/Repair Instructions
can communication codes – diagnostic tips and guidelines this bulletin has been amended. see amendment history on the last page. please discard previous versions of this bulletin.
Showing the 6 most recent of 131 bulletins. Search all of them free at nhtsa.gov.
What owners report
2023-11-29 · Power Train · 39,000 mi“the contact owns a 2014 infiniti qx60 hybrid. the contact stated that while driving at an undisclosed speed, the check engine and hev warning lights illuminated. the contact stated the vehicle was shaking abnormally. the vehicle was taken to the dealer where it was diagnosed with a leaking seal. the contact was informed that the seal needed to be r…”
2023-04-24 · Hybrid Propulsion System · 80,700 mi“the contact owns a 2014 infiniti qx60 hybrid. the contact stated while driving at an undisclosed speed, the vehicle lost motive power. additionally, the vehicle stability assist (vsa) system warning light and the brake system failure warning light were illuminated. the vehicle was taken to the dealer; however, no failure was found. the failure recu…”
2022-12-14 · Power Train:driveline:differential Unit · 145,000 mi“the contact owns a 2014 infiniti qx60 hybrid. the contact stated while driving occasionally and making a left or right turn, the wheels became stuck. the vehicle was taken to an independent mechanic to be diagnosed. the contact was informed that the electronic coupler assembly needed to be replaced. the vehicle was not repaired. the dealer was noti…”
2022-09-14 · Power Train · 89,000 mi“the contact owns a 2014 infiniti qx60 hybrid. the contact stated while driving from a complete stop, the accelerator pedal was depressed and the vehicle started shuddering, jerking, and hesitated to respond. an unknown warning light was illuminated. the contact was able to continue driving however, the failure persisted. the vehicle was taken to th…”
2022-08-08 · Exterior Lighting:headlights:bulbs · 101,966 mi“the contact owns a 2014 infiniti qx60 hybrid. the contact stated that while driving at various speeds, the front passenger’s side low beam headlight started to dim and then became inoperable. the contact then stated that on another day, the front driver’s side low beam headlight became inoperable. no warning light was illuminated. the vehicle was n…”
2022-03-17 · Power Train · 120,000 mi“the contact owns a 2014 infiniti qx60 hybrid. the contact stated that while at a complete stop, the vehicle would hesitate without warning upon depression of the accelerator pedal. upon investigation, the contact discovered that the vehicle was included in nhtsa campaign number: 21v774000 (engine and engine cooling, hybrid propulsion system) howeve…”
2022-02-22 · Engine And Engine Cooling“the contact owns a 2014 infiniti qx60 hybrid. the contact stated that while at a complete stop, the vehicle would jerk upon acceleration without warning. the contact had taken the vehicle to the dealer and was informed that the jerking was a normal vehicle since the vehicle was a hybrid. as the failure persisted, the contact went to the manufacture…”
2022-01-20 · Hybrid Propulsion System“the contact owns a 2014 infiniti qx60. the contact received a recall notification for nhtsa campaign number: 21v774000 (engine and engine cooling, hybrid propulsion system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the man…”
2021-12-22 · Hybrid Propulsion System“the contact owns a 2014 infiniti qx60 hybrid. the contact received notification of nhtsa campaign number: 21v774000 (engine and engine cooling, hybrid propulsion system) however, the part to the recall repair was unavailable. the contact took the vehicle to the local dealer and it was confirmed that the part was not available. the contact stated th…”
2019-07-22 · Visibility · 53,000 mi“tl* the contact owns a 2014 infiniti qx60 hybrid. while driving 60 mph, an abnormal noise was heard without warning when shifting into first gear. while the vehicle was parked in the driveway, the contact noticed green antifreeze leaking from the vehicle. the vehicle was taken to sanford infiniti (995 rinehart rd, sanford, fl 32771, (407) 710-2224)…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.