2017 Infiniti Qx60 Hybrid problems, complaints & recalls
Safety recalls (1)
Engine And Engine Cooling:engine:engine Control Module (Ecu/Ecm):software 2021-10-04 · campaign 21V774000 · 7,634 vehicles
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2014-2015 Nissan Pathfinder Hybrid, 2015-2016 Murano Hybrid, and 2014-2017 INFINITI QX60 Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may shut down the hybrid system and the engine under certain conditions, causing a loss of drive power.
Risk: A loss of drive power increases the risk of a crash.
Fix: Dealers will reprogram the HPCM software, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200. Nissan's numbers for this recall are R21B4 and R21B5.
Service bulletins (149)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure:body 2026-04-13 · ITB09-063C · Service Bulletin/Repair Instructions
certification label and vin plate replacement service information because of collision damage or other vehicle repair, a replacement “certification label” or “vin plate/label” may be needed. hint: certification label = fmvss (federal motor vehicle safety standards) label. these items may be availabl
Electrical System 2026-03-30 · ITB12-011R · Service Bulletin/Repair Instructions
telematics service information see itb19-029 for models built after those listed above for a different service procedure. service information the applied vehicles are equipped with a wireless communication device called a telematics communication unit (tcu). with an active infiniti connection® or in
Forward Collision Avoidance: Automatic Emergency Braking 2025-02-20 · ITB23-023A · Service Bulletin/Repair Instructions
aeb warning light is on with warning messages displayed on combination meter applied vehicles: 2015-2024 q50 (v37) 2015-2018 q50 hybrid (hv37) 2017-2022 q60 (cv37) 2015-2019 q70 (y51) 2015-2018 q70 hybrid (hy51) 2019-2024 qx50 (j55) 2022-2024 qx55 (fj55) 2015-2021 qx60 (l50) 2022-2024 qx60 (l51) 201
Air Bags 2024-09-19 · ITB19-024D · Service Bulletin/Repair Instructions
dtc b00a0-00 storeif you confirm dtc b00a0-00 (occupant detection sensor unit) is stored, and ocs zero point reset cannot be performed, (continued on the next page)d
Electrical System 2024-05-21 · ITB17-060C · Service Bulletin/Repair Instructions
intelligent key initialization procedure stops or will not continue this bulletin has been amended. see amendment history on the last page. discard all previous versions of this bulletin.
Electrical System 2024-05-20 · ITB13-052E · Service Bulletin/Repair Instructions
intelligent key not detected / engine will not start this bulletin has been amended. see amendment history on the last page. please discard previous versions of this bulletin.
Showing the 6 most recent of 149 bulletins. Search all of them free at nhtsa.gov.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.