2014 Mercedes Benz Sprinter 2500 problems, complaints & recalls
Most-reported problem areas: Air Bags (8) · Vehicle Speed Control (3) · Fuel/Propulsion System (2)
Safety recalls (1)
Engine And Engine Cooling:engine:diesel 2014-12-01 · campaign 14V764000 · 8,279 vehicles
Defect: Mercedes-Benz USA, LLC - DBA Sprinter (Mercedes) is recalling certain model year 2014-2015 Sprinter 2500, and Sprinter 3500 vehicles manufactured February 28, 2014, to November 21, 2014. In the affected vehicles, oil may leak from around the chain tensioner gasket area.
Risk: Leaking oil may drip onto a hot engine surface, increasing the risk of a fire. Additionally, the leaking oil may be a road hazard for other vehicles, increasing the risk of a crash.
Fix: Mercedes will notify owners, and dealers will replace the chain tensioner gasket, free of charge. The recall began on December 19, 2014. Owners may contact Mercedes customer service at 1-877-762-8267. Mercedes' number for this recall is 2014120003.
Service bulletins (145)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-09-19 · LI82_85_N_080972_1 · Service Bulletin/Repair Instructions
unavailability of mb apps complaint a popup is seen on the hu with the message "data connection temporarily not available". cause mb apps is officially sundowned for all vehicles with ntg5 head unit variant. remedy no support available for ntg5 head unit variants for mb app related topics.
Power Train 2026-08-26 · LI28_00-N-079097_1_en · Service Bulletin/Repair Instructions
complaint while driving through muddy / sandy/ off road terrain "4matic currently unavailable" message on the dash cause this vehicle is not equipped with a fixed force distribution awd, rather force is only applied to the front axle according to esp calculations. as per gf28.00‑d‑ 9900a: "vehicles
Unknown Or Other 2026-07-01 · LI54_30-N-080701 · Service Bulletin/Repair Instructions
assyst plus service reminder appears earlier than expected due to vehicle operating conditions complaint the assyst plus service reminder appears earlier than expected. the customer or dealer may report that the vehicle did not reach the starting maintenance interval shown in vehicle documentation
Power Train 2026-06-15 · LI14.20-N-073867 · Service Bulletin/Repair Instructions
complaint complaint a: the engine is jolting/bucking between 1700 and 1900 rpm. complaint b: one or more mechanical related fault codes for egr valve stored in cdi control unit, with possible check engine light. review list of mechanical fault codes in table below. note: if one or more electrical r
Fuel/Propulsion System 2026-06-03 · LI49.10-N-080528 · Service Bulletin/Repair Instructions
om642 dpf filter cracked or broken complaint vehicle will not start or exhibits noisy exhaust. check engine lamp (cel) is on. multiple control unit communication and system faults may be present, including but not limited to: 134800, 134900, 11b300, 11ec00, 15e100, 155700, 162500. additional event
Engine 2026-04-18 · LI4910-N-060969 · Service Bulletin/Repair Instructions
complaint rattling noise from underneath the vehicle. cause one or more of the following conditions may be present: 1. the exhaust bracket from the dpf to the transmission is cracked or broken. • see pic. 1 for an example of a broken bracket. 2. transmission bell housing cracked or broken at the exh
Showing the 6 most recent of 145 bulletins. Search all of them free at nhtsa.gov.
What owners report
2025-07-14 · Electrical System:instrument Panel:speedometer/Odometer · 223,000 mi“odometer fraud. the contact purchased a 2014 mercedes-benz sprinter 2500. the contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. the vehicle was a private sale. at the time of purchase, the vehicle mileage was 70,000 and at the time of registration, it was discovered that the mileag…”
2023-06-11 · Vehicle Speed Control“the van won’t throttle when requested and will lose power going uphill. i can set the cruise at 70 but the van will only accelerate to 55 to 65. when going uphill it will drop all the way to 45 mph with no ability to accelerate. mercedes in missoula has looked at it and said it’s the way the new update “fixed” the limp mode and there is nothing w…”
2023-02-13 · Unknown Or Other“ever since i bought the vehicle, i have had to take it in usually multiple times a year to the dealership. because water randomly dumps into the vehicle on the passengers from the roof ac unit.! on one occasion going down the highway at night it dumped water on a newborn baby in a car seat causing us to pull off onto the side of the highway at nigh…”
2022-08-06 · Service Brakes“just at roughly 100,000 miles under-body brake lines rusted out at started leaking making the vehicle inoperable and unsafe to drive.…”
2022-06-07 · Engine“hanger for diesel particulate filter cracked and cracked the dpf as well. causing some exhaust to vent to cabin compartment. if one was to believe social media there are thousands of these and mercedes chooses to look the other way. all the while charging more than $4,000 to repair. dealer has confirmed. no engine lights.…”
2021-11-18 · Engine And Engine Cooling · 85,711 mi“the contact owns a 2014 mercedes-benz sprinter 2500. the contact stated that while her partner was driving at an unknown speed, a stop engine warning message illuminated on the instrument panel as oil leaked out of the engine. the engine had also begun to seize as her partner pulled the vehicle off to the side of the road. due to the failure, the c…”
2021-11-18 · Fuel/Propulsion System“diesel fuel leaking from hose that goes into engine.…”
2021-03-25 · Vehicle Speed Control · 24,000 mi“my sprinter went into limp mode. would not go over 10 miles per hour. had it towed to a mercedes benz dealer. replaced upstream and downstream sensors. the upstream nox sensor was malfunctioning. i recieved a letter for a recall with this problem. mercedes benz does not recognize this repair as a fix. please advised [xxx] information redacted p…”
2020-11-25 · Vehicle Speed Control · 74,500 mi“recently three electronic braking assist lights have (anti-lock, esp, and anti-skid) have lit on my dashboard at random times. on at least two occasions the engine has accelerated without me touching the pedal.*dt*jb typically this is while the vehicle is in motion.…”
2018-08-28 · Air Bags“i have been waiting for the takata airbags to be replaced for over a year. i am working with fairfield mercedes (fairfield california) and still no parts. is this true or am i being delayed by the dealer?…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.