2015 Mercedes Benz Sprinter 2500 problems, complaints & recalls
Most-reported problem areas: Air Bags (2) · Wheels (1) · Vehicle Speed Control (1)
Safety recalls (3)
Engine And Engine Cooling:engine:diesel 2015-05-05 · campaign 15V261000 · 1,335 vehicles
Defect: Mercedes-Benz USA, LLC - DBA Sprinter (Mercedes) is recalling certain model year 2015 Sprinter 2500 and Sprinter 3500 vehicles manufactured February 28, 2014, to January 22, 2015. In the affected vehicles, oil may leak from around the chain tensioner gasket area.
Risk: Leaking oil may drip onto a hot engine surface, increasing the risk of a fire. Additionally, the leaking oil may be a road hazard for other vehicles, increasing the risk of a crash.
Fix: Mercedes will notify owners, and dealers will replace the chain tensioner gasket, free of charge. The recall began May 18, 2015. Owners may contact Mercedes customer service at 1-877-762-8267. Note: This recall is an expansion of 14V-764.
Structure:body:door 2015-02-10 · campaign 15V082000 · 5,586 vehicles
Defect: Mercedes-Benz USA, LLC - DBA Sprinter (Sprinter) is recalling certain model year 2015 Sprinter 2500 and 3500 vehicles manufactured July 1, 2014, to October 14, 2014. In the affected vehicles, the abutting wedge, a component attached to the door jamb to make opening the door easier after a severe frontal impact, may have been installed incorrectly.
Risk: If a vehicle that has an incorrectly installed abutting wedge is involved in a severe frontal accident, a greater force may be necessary to open the doors, increasing the risk of injury.
Fix: Sprinter will notify owners, and dealers will check the installation of the abutting wedge, correcting it as necessary, free of charge. The recall began in March 2015. Owners may contact Sprinter customer service at 1-877-762-8267.
Engine And Engine Cooling:engine:diesel 2014-12-01 · campaign 14V764000 · 8,279 vehicles
Defect: Mercedes-Benz USA, LLC - DBA Sprinter (Mercedes) is recalling certain model year 2014-2015 Sprinter 2500, and Sprinter 3500 vehicles manufactured February 28, 2014, to November 21, 2014. In the affected vehicles, oil may leak from around the chain tensioner gasket area.
Risk: Leaking oil may drip onto a hot engine surface, increasing the risk of a fire. Additionally, the leaking oil may be a road hazard for other vehicles, increasing the risk of a crash.
Fix: Mercedes will notify owners, and dealers will replace the chain tensioner gasket, free of charge. The recall began on December 19, 2014. Owners may contact Mercedes customer service at 1-877-762-8267. Mercedes' number for this recall is 2014120003.
Service bulletins (144)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-09-19 · LI82_85_N_080972_1 · Service Bulletin/Repair Instructions
unavailability of mb apps complaint a popup is seen on the hu with the message "data connection temporarily not available". cause mb apps is officially sundowned for all vehicles with ntg5 head unit variant. remedy no support available for ntg5 head unit variants for mb app related topics.
Power Train 2026-08-26 · LI28_00-N-079097_1_en · Service Bulletin/Repair Instructions
complaint while driving through muddy / sandy/ off road terrain "4matic currently unavailable" message on the dash cause this vehicle is not equipped with a fixed force distribution awd, rather force is only applied to the front axle according to esp calculations. as per gf28.00‑d‑ 9900a: "vehicles
Unknown Or Other 2026-07-01 · LI54_30-N-080701 · Service Bulletin/Repair Instructions
assyst plus service reminder appears earlier than expected due to vehicle operating conditions complaint the assyst plus service reminder appears earlier than expected. the customer or dealer may report that the vehicle did not reach the starting maintenance interval shown in vehicle documentation
Power Train 2026-06-15 · LI14.20-N-073867 · Service Bulletin/Repair Instructions
complaint complaint a: the engine is jolting/bucking between 1700 and 1900 rpm. complaint b: one or more mechanical related fault codes for egr valve stored in cdi control unit, with possible check engine light. review list of mechanical fault codes in table below. note: if one or more electrical r
Fuel/Propulsion System 2026-06-03 · LI49.10-N-080528 · Service Bulletin/Repair Instructions
om642 dpf filter cracked or broken complaint vehicle will not start or exhibits noisy exhaust. check engine lamp (cel) is on. multiple control unit communication and system faults may be present, including but not limited to: 134800, 134900, 11b300, 11ec00, 15e100, 155700, 162500. additional event
Engine 2026-04-18 · LI4910-N-060969 · Service Bulletin/Repair Instructions
complaint rattling noise from underneath the vehicle. cause one or more of the following conditions may be present: 1. the exhaust bracket from the dpf to the transmission is cracked or broken. • see pic. 1 for an example of a broken bracket. 2. transmission bell housing cracked or broken at the exh
Showing the 6 most recent of 144 bulletins. Search all of them free at nhtsa.gov.
What owners report
2025-10-07 · Vehicle Speed Control“one or more of the rear-wheel speed sensors may experience an electrical failure, which potentially could lead to a disablement of the electronic stability control (“esp”) control unit functions. if esp control unit functions are disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.…”
2025-07-07 · Seat Belts“we rent this vehicle, and they hand-made installed additional seatbelt on the back of the van on top of a wooden structure, and they are renting this vehicle to others, claiming that it has 3 seating. this is a very big safety hazard.…”
2025-05-23 · Unknown Or Other“catastrophic engine failure one week after def warranty service following class action lawsuit. …”
2025-04-03 · Fuel System, Diesel · 180,000 mi“the contact's employer owns a 2015 mercedes-benz sprinter 2500. the contact stated that when the vehicle was started in the morning, there was a small puddle of fuel pooling under the fuel tank lid. the contact was not aware of any warning light being illuminated. the contact had taken the vehicle to an independent mechanic who diagnosed the vehicl…”
2025-01-28 · Steering“technician detected a leak on the power steering cable on my sprinter [xxx] that a previous recall for the same model year as mine but the vin is not currently associated with the recall. the defect is apparently the same, however, i am required to pay the maintenance to fix it for $657 how can i get this to be covered or reimbursed by the recall…”
2025-01-07 · Power Train · 💥 crash“for about a year occasionally when i put my van in park it rolls away mostly within approx.5 seconds thankfully all the times this happened i was able to jump back in to hit the brake pedal. i told the dealer the problem about 1 month ago they looked into it and said they could not find any problem.yesterday for the first time my van rolled out of …”
2023-10-24 · Wheels“two separate incidents where wheel speed sensors failed. one in june 2022; one in september 2023. this disables antilock braking (abs), electronic stability control (esc), forward collision warning (fcw), brake force distribution and cruise control. almost all safety features are disabled. previously a safety recall has been implemented for the…”
2021-08-26 · Service Brakes · 124,000 mi“the contact owns a 2015 mercedes-benz sprinter 2500. the contact stated while driving at various speeds, the vehicle jerked and lost motive power. the contact stated that the abs and ems warning lights were illuminated. the vehicle was diagnosed and repaired but continued to experience a failure. the manufacturer was informed of the failure and but…”
2019-07-25 · Air Bags“takata recall: received notice approximately 6 months ago. san francisco dealer still does not have the parts to correct problem. i don't know if it is safe to drive the vehicle and no one can or is willing to give me that assurance. should i not drive it?…”
2019-04-07 · Structure:body · 59,000 mi“the vehicle had a leak through the roof mounted rear a/c unit. this leak allows water into an area with electrical connections and onto passenger's. only through a goodwill repair was this repair completed because my factory warranty is expired and my extended warranty won't cover such a repair.…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.