2015 Heartland Gateway problems, complaints & recalls
Most-reported problem areas: Wheels (1) · Tires (1) · Structure:body (1)
Safety recalls (1)
Equipment:other:labels 2015-07-30 · campaign 15V482000 · 1,680 vehicles
Defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain trailers of various models and model years. Click on "All Products Associated With This Recall" for a complete list. The tire certification labels applied to the vehicles may contain inaccurate tire sizing and/or inflation information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Risk: An owner or operator could rely on the inaccurate information in inflating the tires which could cause under or over inflation which, in turn, could lead to a tire failure or crash.
Fix: Heartland will notify owners, and dealers will send a replacement label with the correct information, free of charge. The recall began on September 29, 2015. Owners may contact Heartland customer service at 1-574-266-3988.
What owners report
2018-08-22 · Structure:body · 15,000 mi“our 5th wheel frame began falling apart in maine and heartland told us to bring the unit to them in indiana. it is no longer safe to tow this unit. i am a travel blogger and wrote a post about the experience which you can see here: [xxx] several people have told me after looking at this that i should report it to you. *tt information redacted pu…”
2016-05-30 · Wheels“towmax power king st235/85 16r e rated tires manufactured date 4113. i really pride myself on safety and taking care of my rv and tires. rv is kept inside a 30x60 building and cleaned off after every trip. i check the air pressure in my tires before i leave to go camping and before i come back home from camping. and i never pull faster tha…”
2015-04-13 · Tires · 1,500 mi“we had a major tire blowout while traveling with our newly purchased heartland gateway 5th-wheel. the passenger side front tire (power king tow max st235/85r16) blew and completely came unravelled. at that time i contacted the dealer we purchased the rig from who referred me to the heartland representative who (further) referred me to the tire manu…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.