2016 Heartland Gateway problems, complaints & recalls
Most-reported problem areas: Wheels (1) · Tires (1)
Safety recalls (1)
Equipment:other:labels 2015-07-30 · campaign 15V482000 · 1,680 vehicles
Defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain trailers of various models and model years. Click on "All Products Associated With This Recall" for a complete list. The tire certification labels applied to the vehicles may contain inaccurate tire sizing and/or inflation information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Risk: An owner or operator could rely on the inaccurate information in inflating the tires which could cause under or over inflation which, in turn, could lead to a tire failure or crash.
Fix: Heartland will notify owners, and dealers will send a replacement label with the correct information, free of charge. The recall began on September 29, 2015. Owners may contact Heartland customer service at 1-574-266-3988.
What owners report
2017-09-25 · Tires · 7,500 mi“i experienced two tread separations on tow max str trailer tires, st235 80r16 load range e. one failure occurred five minutes after entering the freeway on the left forward tire. this tire was removed and the spare was installed. approximately two hours alter and 110 miles down the road i experienced a virtually identical tread separation failure…”
2016-10-13 · Wheels · 3,000 mi“traveling at about 60 to 65 mph on nevada highway 93, 20 miles south of caliente, nv the right front tandem tire of the fifth wheel trailer had a blowout causing body damage and the steel belts of the blown tire whipped the side walls of the rear tire causing it to go flat also. my concern is the manner in which this tire blew out and the perpendic…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.