2016 Ford Explorer Police Intercept problems, complaints & recalls
Most-reported problem areas: Structure:body (3) · Steering (2) · Seats (1)
Safety recalls (0)
No recalls on record for this model year (campaigns announced since 2010).
Service bulletins (41)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Engine And Engine Cooling 2024-03-06 · SSM 52335 · Service Bulletin/Repair Instructions
for 2015-2024 ford and lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to workshop manual (wsm), section 303-00 for oil leak inspection and testing methods. ford has evaluated turbochargers replaced for oil leak symptoms and although oil may coll
Power Train 2024-03-01 · SSM 52314 · Service Bulletin/Repair Instructions
during service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. replacement of the bolt
Seat Belts 2024-02-19 · 23L06 · Service Bulletin/Repair Instructions
certain 2013-2019 model year explorer police interceptor vehicles - owner guide update
Structure 2023-04-04 · SSM 51536 · Service Bulletin/Repair Instructions
for 2000-2024 ford and lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. it is also not recommended to order a replacement module using a vehicle identification number (vin) from a different vehicle. most modules on these affe
Visibility:windshield 2023-01-10 · SSM 51291 · Service Bulletin/Repair Instructions
some 2013-2019 police interceptor utility vehicles, equipped with spotlights, require left and/or right windshield applique/moulding modification if these parts are replaced. spotlight mounting holes are not present on new replacement windshield appliques/moldings and must be cut using a rotary tool
Electrical System 2022-08-31 · 21N01 S2 · Service Bulletin/Repair Instructions
certain 2016-2018 model year explorer vehicles high-speed cooling fan motor relay; reason for supplement: vehicles covered by this program: all open / unrepaired vehicles from 21b05 (police interceptor utility vehicles) have been added to 21n01 as 21b05 expires august 31, 2022. owner notification:
Showing the 6 most recent of 41 bulletins. Search all of them free at nhtsa.gov.
What owners report
2024-03-26 · Steering · 49,000 mi“the contact stated that the police department owns a 2016 ford explorer. the contact stated that while a police officer was attempting to drive the vehicle; however, the steering wheel seized. there was no warning light illuminated. the vehicle was towed to the government mechanic who previously diagnosed the vehicle and stated that the steering ra…”
2020-09-10 · Power Train · 99,603 mi“tl* the contact owns a 2016 ford explorer police interceptor. the contact stated while driving 35 mph, the vehicle downshifted independently with the rpms increasing rapidly. the contact stated he was unaware if there was any warning light illuminated. the contact stated pulled over to the side of the roadway, restarted the vehicle and continued to…”
2019-04-12 · Structure:body · 35,257 mi“the plastic pieces on the "a" pillar are coming off…”
2019-04-12 · Structure:body · 38,944 mi“the plastic pieces on the "a" and "b" pillar, driver and passenger side are coming off.…”
2019-04-12 · Structure:body · 38,944 mi“the driver and passenger "a" and "b" pillars are coming off.…”
2019-01-12 · Steering · 26,406 mi“i started my vehicle and put in drive my steering wheel was locked in one position i was unable to turn the wheel left or right i started getting several lights on my dash from hill start assist, service advancetrac, steering assist fault. i was unable to turn my vehicle & had to back in through the parking lot back into a spot, after several attem…”
2018-10-16 · Seats · 30,000 mi“the seat manual tilt lever for the driver sit is busted. it locks and does not allow adjustment. the local dealership said it was not covered under warranty. the cost to replace the unit was extreme. we have had three 2016 explorers police package fall victim to the same issue. the issue began about a year into it's use. is there a recall for this …”
2018-08-21 · Fuel/Propulsion System · 38,297 mi“fuel pump assembly, sending unit. fuel gauge stopped working. vehicle had 38,000 miles on it. dealer charged 600.00 plus to fix, not covered under recall or warranty.…”
2018-06-21 · Engine · 28,975 mi“two police officers were patrolling in a city environment together in a 2016 ford interceptor utility and had symptoms of carbon monoxide poisoning. this vehicle previously had all carbon monoxide related ford recall work completed. the officers' symptoms included headache, dizziness, shortness of breath, and chest spasms. later in the day an odor …”
2017-10-16 · Unknown Or Other“while driving the explorer on the dashboard, a warning that included the word 'terrain' flashed once or twice. the reverse gear was discovered to have failed completely upon attempting to parallel park.. *bf the consumer stated the transmission failed. the manufacturer offered to reimburse a portion of the repair costs. the consumer reluctantl…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.