2016 Heartland Wilderness problems, complaints & recalls
Most-reported problem areas: Exterior Lighting (1)
Safety recalls (2)
Exterior Lighting 2016-08-01 · campaign 16V566000 · 4,585 vehicles
Defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain model year 2016-2017 Wilderness and Mallard travel trailers, 2015-2017 Elkridge fifth wheel travel trailers, and 2017 Sundance and Torque travel trailers. The affected vehicles have an LED light on the front cap of the camper that may short circuit and overheat.
Risk: If the light overheats there would be an increased risk of a fire.
Fix: Heartland will notify owners, and dealers will replace the light with one that has built-in voltage protection. The recall began on September 1, 2016. Owners may contact Heartland customer service at 1-877-262-8032.
Equipment:recreational Vehicle/Trailer 2015-04-03 · campaign 15V199000 · 252 vehicles
Defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain model year 2016 Big Country, Bighorn, Cyclone, Edge, Elkridge, North Trail, Prowler, Road Warrior, Sundance XLT, Torque, Wilderness and 2015-2016 Landmark 365 fifth wheel and travel trailers. In the affected vehicles, the bolts that attach the expanding room to the sliding mechanism chain may fail allowing the room to extend unintentionally while the vehicle is in motion.
Risk: If the room extends while vehicle is in motion, there is an increased risk of a crash.
Fix: Heartland will notify owners, and dealers will replace the defective bolts, free of charge. The recall began April 16, 2015. Owners may contact Heartland customer service at 1-877-262-8032. Heartland's number for this recall is 99-01-21.
What owners report
2016-12-08 · Exterior Lighting · 🔥 fire“tl* the contact owns a 2016 heartland wilderness. while the rv was parked and the contact was asleep in the camper, the rv caught on fire. a fire report was not filed. the contact was able to extinguish the fire. the rv was included in nhtsa campaign number: 16v566000 (electrical system, exterior lighting). the manufacturer was notified of the fail…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.