2018 Triple E Serenity problems, complaints & recalls
Safety recalls (3)
Equipment:appliance:refrigerator 2021-10-18 · campaign 21V820000 · 2,056 vehicles
Defect: Triple E Recreational Vehicles (Triple E) is recalling certain 2015 Free Spirit, 2015-2018 Unity, 2015-2016 Libero, 2015-2018 Serenity, and Wonder recreational vehicles. Please see attached 573 for a complete list of model numbers. The refrigerator exhaust vents directly onto the wood frame and surfaces, which can overheat the wood.
Risk: An overheated wood frame could ignite and cause a fire.
Fix: Dealers will install metal heat deflectors and screws, free of charge. Owner notification letters were mailed November 23, 2021. Owners may contact Triple E customer service at 1-877-992-9906. Triple E's number for this recall is CA#8721-1.
Equipment 2020-11-20 · campaign 20V722000 · 1,149 vehicles
Defect: Triple E Recreational Vehicles (Triple E) is recalling certain 2018-2020 Serenity S24CB, 2018-2021 Unity U24MB, U24FX, and 2020-2021 Unity U24RL motorhomes. When the vehicle is driven with the fresh water tank partially filled, the fresh water tank bracket can shift side to side, resulting in the chassis wire harness getting chafed, resulting in a loss of tail lights.
Risk: Loss of tail light illumination could reduce the vehicle's visibility, increasing the risk of a crash.
Fix: Triple E will notify owners, and dealers will install an additional bracket to resolve the issue, free of charge. The recall began December 7, 2020. Owners may contact Triple E customer service at 1-877-992-9906. Triple E's number for this recall is CA#9835-1.
Equipment:other:labels 2018-03-05 · campaign 18V146000 · 752 vehicles
Defect: Triple E Recreational Vehicles (Triple E) is recalling certain 2017-2018 Unity, Wonder, and Serenity motorhomes. The Occupant & Cargo Carrying Capacity (OCCC) and Tire labels may have been incorrectly calculated, resulting in an indicated a higher cargo capacity than actual.
Risk: The incorrect label can result in the vehicle being overloaded, increasing the risk of a crash.
Fix: Triple E will notify owners, and dealers will install new OCCC and Tire labels, free of charge. The recall began on March 22, 2018. Owners may contact Triple E customer service at 1-877-992-9906. Triple E's number for this recall is CA#8930-1.
Service bulletins (2)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment 2018-03-29 · CA#8956 · Service Bulletin/Repair Instructions
the wifi extender router cable is plugged into the incorrect port on the router that is installed on the wall. the cable is currently in the poe port and should be connected to the ethernet port. affects 2018 serenity s24cb & 2018 wonder (all models)
Equipment:electrical 2018-03-29 · CA#8956 · Service Bulletin/Repair Instructions
wifi extender router cable plugged into inccorect port. the cable should be plugged into the poe port not the ethernet port.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.