2019 Highland Ridge Fw Highlander problems, complaints & recalls
Most-reported problem areas: Structure:frame And Members (1)
Safety recalls (1)
Equipment:appliance:oven/Stove/Cooktop 2021-03-16 · campaign 21V179000 · 2,906 vehicles
Defect: Highland Ridge RV (Highland Ridge) is recalling certain 2019-2020 Open Range, Mesa Ridge, Highlander, Silverstar fifth wheels, and 2019-2020 Open Range, Mesa Ridge and Silverstar travel trailers equipped with Dometic 3 burner cooking stoves. The saddle valve securing bolt may be overtightened, possibly damaging the O-ring seal and causing a continuous gas leak.
Risk: A gas leak can increase the risk of a fire.
Fix: Highland Ridge will notify owners, and dealers will install a remedy kit of gaskets, washers, thread locker bolts, and two round orange labels, free of charge. Owner letters were mailed on May 3, 2021. Owners may contact Highland Ridge customer service at 1-800-283-8267. Highland Ridge's number for this recall is 9904564.
Service bulletins (1)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure:body:door 2023-04-06 · SRP 23-090 · Service Bulletin/Repair Instructions
slide out crack - standard repair instructions
What owners report
2026-09-23 · Structure:frame And Members“the contact owns a 2019 highland ridge highland rv. the contact stated that while driving 60 mph and hauling the travel trailer, the axle weld and frame fractured. the contact was unable to pull the trailer. the contact stated that the road was bumpy while driving. the vehicle was towed. there was a fire within the axle three years prior. lippert i…”
2024-02-04 · Unknown Or Other“1. stress crack running outwards from door side slide out. "frame flex" 2. integrity of couch was compromised for towing. 3. confirmed by dealer and repaired 2021. 4. inspected and repaired by manufacturer. 5. n/a …”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.