2020 Highland Ridge Fw Highlander problems, complaints & recalls
Most-reported problem areas: Tires (1)
Safety recalls (1)
Equipment:appliance:oven/Stove/Cooktop 2021-03-16 · campaign 21V179000 · 2,906 vehicles
Defect: Highland Ridge RV (Highland Ridge) is recalling certain 2019-2020 Open Range, Mesa Ridge, Highlander, Silverstar fifth wheels, and 2019-2020 Open Range, Mesa Ridge and Silverstar travel trailers equipped with Dometic 3 burner cooking stoves. The saddle valve securing bolt may be overtightened, possibly damaging the O-ring seal and causing a continuous gas leak.
Risk: A gas leak can increase the risk of a fire.
Fix: Highland Ridge will notify owners, and dealers will install a remedy kit of gaskets, washers, thread locker bolts, and two round orange labels, free of charge. Owner letters were mailed on May 3, 2021. Owners may contact Highland Ridge customer service at 1-800-283-8267. Highland Ridge's number for this recall is 9904564.
Service bulletins (2)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure:body:door 2023-04-06 · SRP 23-090 · Service Bulletin/Repair Instructions
slide out crack - standard repair instructions
Equipment 2022-02-22 · SRP 22-046 · Service Bulletin/Repair Instructions
instructions for resetting leveling system âzero pointâ
What owners report
2022-09-01 · Tires“i was towing the trailer from myrtle beach, sc to topping, va. we had completed 286 miles of the trip and stopped for fuel and a 1 hour break in stony creek, va. upon stopping for fuel i walked around the trailer and checked the temperature of the tires and checked for any issues that could be seen during an inspection, such as irregular tread we…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.