2019 Highland Ridge Tt Mesa Ridge problems, complaints & recalls
Safety recalls (4)
Equipment:recreational Vehicle/Trailer:lpg Systems 2021-06-04 · campaign 21V430000 · 3,072 vehicles
Defect: Highland Ridge RV (Highland) is recalling certain 2020-2021 Mesa Ridge Limited, Mesa Ridge Lite, Open Range Light, Open Range Ultra Lite, 2019-2020 Mesa Ridge, 2019-2021 Open Range, 2020 Silverstar Limited and Silverstar Lite fifth wheel and travel trailers equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.
Risk: Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
Fix: Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters were mailed August 3, 2021. Owners may contact Highland customer service at 1-260-768-7771.
Equipment:appliance:oven/Stove/Cooktop 2021-03-16 · campaign 21V179000 · 2,906 vehicles
Defect: Highland Ridge RV (Highland Ridge) is recalling certain 2019-2020 Open Range, Mesa Ridge, Highlander, Silverstar fifth wheels, and 2019-2020 Open Range, Mesa Ridge and Silverstar travel trailers equipped with Dometic 3 burner cooking stoves. The saddle valve securing bolt may be overtightened, possibly damaging the O-ring seal and causing a continuous gas leak.
Risk: A gas leak can increase the risk of a fire.
Fix: Highland Ridge will notify owners, and dealers will install a remedy kit of gaskets, washers, thread locker bolts, and two round orange labels, free of charge. Owner letters were mailed on May 3, 2021. Owners may contact Highland Ridge customer service at 1-800-283-8267. Highland Ridge's number for this recall is 9904564.
Equipment:other:labels 2019-03-06 · campaign 19V168000 · 74 vehicles
Defect: Highland Ridge RV (Highland) is recalling certain 2019 Mesa Ridge Lite 2804RK and Open Range Ultra Lite 2804RK travel trailers. The Gross Vehicle Weight Rating (GVWR), shown on the label as 7,675lbs, exceeds the safety chain rating of 7,600lbs.
Risk: The incorrect GVWR on the label may allow the vehicle to be overloaded causing loss of vehicle control, increasing the risk of a crash.
Fix: Highland has notified owners and provide corrected labels, free of charge. The recall began March 18, 2019. Owners may contact Highland RV's customer service at 1-260-768-7771. Highland's number for this recall is 9904427.
Suspension:rear:axle:non-Powered Axle Assembly 2018-09-12 · campaign 18V616000 · 22 vehicles
Defect: Highland Ridge RV (Highland Ridge) is recalling certain 2019 Highland Ridge Open Range Ultra Lite, Mesa Ridge, and Open Range Lite travel trailers. The axles may be missing inner bearing races on the hubs, which can cause the bearing to burnout or cause the hub to overheat.
Risk: The missing bearing race may cause premature hub bearing failure, possibly resulting in a separation of the hub from the axle, thereby increasing the risk of a crash.
Fix: Highland Ridge will notify owners, and dealers will replace the defective hubs with new hubs or replace the axles, free of charge. The recall began October 18, 2018. Owners may contact Highland Ridge customer service at 1-260-768-7771. Highland Ridge's number for this recall is 9904410.
Service bulletins (4)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure:body:door 2023-04-06 · SRP 23-090 · Service Bulletin/Repair Instructions
slide out crack - standard repair instructions
Structure:body:door 2022-05-26 · SRP 22-070 · Service Bulletin/Repair Instructions
standard repair instructions for door side slideout box with exact slide out mechanism. repair prevents slide out from getting stuck while extending and retracting.
Equipment 2020-06-19 · 19-019SRP · Service Bulletin/Repair Instructions
repair steps regarding beltline/s-lock molding at sidewall
Equipment 2019-06-06 · 19-031 · Service Bulletin/Repair Instructions
gawr incorrect on federal labels - noted as 3500lbs when 3000lbs is correct. all affected units remain in highland dealers' inventories. none retail sold -corrected labels enclosed with the dealer bulletin notification letter.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.