2019 Jeep Cherokee problems, complaints & recalls
Most-reported problem areas: Power Train (682) · Engine (220) · Steering (105)
🧭 Reliability snapshot
Compared against other Jeep Cherokee model years — complaint volume vs the model's median year, recalls and severity. How we score →
🛣️ Complaints by mileage
757 NHTSA complaints that reported an odometer reading.
Safety recalls (11)
Power Train 2026-05-07 · campaign 26V290000 · 61,711 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
Risk: A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Fix: Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become search
Power Train 2025-01-16 · campaign 25V011000 · 63,130 vehicles
Defect: Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Risk: A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Fix: Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Steering:rack And Pinion:rack 2019-08-29 · campaign 19V637000 · 5,294 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Risk: A loss of steering control increases the risk of a crash.
Fix: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Air Bags 2019-06-13 · campaign 19V449000 · 41,169 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
Risk: In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Fix: Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
Seats 2019-03-28 · campaign 19V248000 · 253 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
Risk: In the event of a crash, the seat may move, increasing the risk of injury.
Fix: Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
Electrical System: Instrument Cluster/Panel 2018-12-20 · campaign 18V917000 · 52 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Risk: Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Fix: Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
Power Train:automatic Transmission 2018-10-19 · campaign 18V739000 · 86,053 vehicles
Defect: Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Risk: A vehicle stall can increase the risk of crash.
Fix: Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
Service Brakes, Hydraulic:foundation Components:disc:caliper 2018-08-09 · campaign 18V523000 · 154,335 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Risk: A reduction of braking performance can increase the risk of a crash.
Fix: Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
Electrical System:wiring:front Underhood 2018-08-09 · campaign 18V524000 · 12,779 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall o
Risk: A vehicle stall can increase the risk of a crash.
Fix: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Power Train:automatic Transmission 2018-07-26 · campaign 18V492000 · 5 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Risk: If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Fix: Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
Engine And Engine Cooling:engine 2018-05-25 · campaign 18V344000 · 14 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Risk: Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Fix: Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
Service bulletins (407)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Engine 2026-07-09 · 03-002-26 · Service Bulletin/Repair Instructions
stop/start illuminated, 0x22 during fork wear routine technicians may experience the following: symptom: ● negative response 0x22 after recall 01c flash triggers one or more communication codes with controllers.
Power Train 2026-07-09 · 03-001-26 · Service Bulletin/Repair Instructions
unable to complete 01c recall drive cycle c14a7-97 active technicians may experience the following: symptom: ● after performing recall 01c, the vehicle may get a 'service awd' message on the evic.
Structure:body 2026-06-26 · S2208000045 REV.D · Service Bulletin/Repair Instructions
backup camera poor image quality inspection
Structure:body 2026-04-22 · S2523000003 REV.A · Service Bulletin/Repair Instructions
door latch, handle and ajar additional service information.
Electrical System 2026-04-15 · 08-075-26 REV. A · Service Bulletin/Repair Instructions
rear taillamp condensation clearing procedure on occasion, vehicle exterior taillamp assemblies get fogged with a light layer of condensation on the symptom: inside of the lenses fig. 1. this may be reported after the lamps have been turned on and brought up to operating temperature, turned off and
Power Train 2026-04-11 · 21-027-26 REV. A · Service Bulletin/Repair Instructions
two speed power transfer unit customers must experience a malfunction indicator lamp (mil) illumination and the vehicle must symptom: exhibit/set the following diagnostic trouble code (dtc): ? c1494-07 - ptu fork position-mechanincal failures. customers m
Showing the 6 most recent of 407 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-10-29 · Power Train“my 4wd service light came on and i took it to a private mechanic who did a diagnostic. they found a bad ptu and it needs to be replaced. my car vin is not falling into the recall that was current within my year of jeep (recall number: 26v290000) . my problem is the same as the recall but my vehicle was not included. please provide help on how i can…”
2026-10-28 · Power Train“i have a 2019 jeep cherokee trailhawk that has a "service 4wd" issue. i have had the vehicle diagnosed and have a ptu failure of c14a7 which coincides with a recall 25v-011. the symptoms and failure mode i have mirrors the recall but yet, my vin is excluded. …”
2026-10-26 · Power Train“i have a 2019 jeep cherokee limited that has a "service 4wd" issue. i have had the vehicle diagnosed and have a ptu failure of c14a7 which coincides with a recall 25v-011. the symptoms and failure mode i have mirrors the recall but yet, my vin is excluded. i have met with a jeep service department manager and have had numerous calls with stellan…”
2026-10-23 · Power Train“my 4wd service light went on and i took it to the dealership and they did a diagnostic. found out i had a bad ptu and it needs to be replaced. my car vin did not fall into the recall that was current within my year of jeep. my problem is the same as the recall but my vehicle was not included. i think that it should be since it is the same proble…”
2026-10-22 · Power Train · 55,000 mi“the contact owns a 2019 jeep cherokee. the contact stated that while driving, the vehicle would independently switched to 4wd mode. the vehicle hesitated upon depression of the accelerator pedal. the dealer was notified of the failure; however, the contact was informed that the vehicle was only under recall for a rear-view camera sensor. the contac…”
2026-10-20 · Power Train“my car is coming up with the code involved in a recall for this model and year... that indicates the transfer case needs to be replaced. my vin does not come up on the list. the dealership said it is not covered under the recall. i want to know why... i have 45000 miles on this car.…”
2026-10-20 · Power Train“i have a 2019 jeep cherokee with around 52000 miles on it. the svc 4wd light came on, and so i looked up potential recalls. it looks like my particular vin was not part of the recall (26v-290), but is having the same problem. i would love to know if this is something i can get taken care of by the dealership/jeep, as it's a very expensive fix for s…”
2026-10-19 · Power Train · 38,000 mi“the contact owns a 2019 jeep cherokee. the contact stated that the vehicle was initially taken to the dealer because the check engine light illuminated and the radio became very hot. the dealer replaced a valve and installed a new screen, which temporarily resolved the issue. months later, the failures recurred, and the transmission was replaced. t…”
2026-10-18 · Power Train“loss of power between 15-20 mph and causes the gears to “jump”. this sometimes happens between 7-10 mph. loss of 4 wheel drive also. …”
2026-10-16 · Power Train“i had a failed power transfer unit. received a "svc 4wd" light on my dashboard. after running a code check, it was determined to be a ptu issue. there is an apparent recall on this unit for 2019-2023 jeep cherokees. i own a 2019 jeep cherokee latitude plus which was not part of the recall. i'm not sure why it wasn't if i'm having the same issu…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.