2019 Shasta Phoenix problems, complaints & recalls
Safety recalls (2)
Equipment 2019-06-21 · campaign 19V476000 · 2,114 vehicles
Defect: Forest River, Inc. (Forest River) is recalling certain 2017-2020 Coachmen Chapparal, Chapparal Lite, Chapparal X-Lite and Shasta Phoenix recreational trailers. The outside kitchen may be equipped with a standard outlet receptacle and not a Ground Fault Circuit Interrupter (GFCI) protected outlet.
Risk: If the outside kitchen receptacles are not GFCI protected, occupants may be electrically shocked, increasing the risk of injury or death.
Fix: Forest River will notify owners, and dealers will replace a standard 110V outlet in the exterior kitchen with a Ground Fault Circuit Interrupter (GFCI) one. The recall is expected to begin July 31, 2019. Owners may contact Forest River customer service at 1-574-825-8360. Forest River's number for this recall is 110-1035.
Equipment:recreational Vehicle/Trailer:lpg Systems 2018-05-30 · campaign 18V354000 · 237 vehicles
Defect: Forest River, Inc. (Forest River) is recalling certain 2019 Coachmen Chaparral, Chaparral Lite and Brookstone, and Shasta Phoenix recreational trailers. The liquid propane (LP) gas bottle ring on these trailers may not have a deep enough pierce punch to bind the metal strap, possibly resulting in the LP bottle detaching.
Risk: If the LP bottle detaches while moving, it can increase the risk of a crash.
Fix: Forest River will notify owners, and dealers will install new LP bottle rings, free of charge. The recall began on June 28, 2018. Owners may contact Forest River customer service at 1-574-825-8360. Forest River's number for this recall is 110-0738.
Service bulletins (1)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure:body:door 2019-05-15 · 530996 · Service Bulletin/Repair Instructions
adjust entry doors as required on travel trailer recreational vehicles.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.