2020 Jayco Precept problems, complaints & recalls
Most-reported problem areas: Structure (1) · Steering (1) · Seats (1)
Safety recalls (4)
Equipment:recreational Vehicle/Trailer 2022-05-04 · campaign 22V297000 · 332 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2020-2022 Jayco Precept motorhomes. The heat shield beneath the storage compartment may not be long enough, which can allow the heat from the exhaust system to melt the storage compartment.
Risk: A storage compartment that melts can increase the risk of a fire.
Fix: Dealers will extend the heat shield, free of charge. Owner notification letters were mailed June 27, 2022. Owners may contact Jayco customer service at 1-800-283-8267.
Equipment:appliance:oven/Stove/Cooktop 2021-03-24 · campaign 21V204000 · 2,144 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2019-2020 Jayco Alante, Precept, Greyhawk, Redhawk, Entegra Esteem, and Odyssey motorhomes equipped with Dometic 3 burner cooking stoves. The saddle valve securing bolt may be overtightened, possibly damaging the o-ring seal and causing a continuous gas leak.
Risk: A gas leak can increase the risk of a fire.
Fix: Jayco will notify owners, and Dometic service centers will install a remedy kit of gaskets, washers, thread locker bolts, and two round orange labels, free of charge. Owner notification letters were mailed on May 3, 2021. Owners may contact Jayco customer service at 1-617-776-0344. Jayco's number for this recall is 9903566.
Engine 2020-10-29 · campaign 20V667000 · 1,058 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2020-2021 Jayco Alante, Precept, Entegra Vision, 2021 Jayco Precept Prestige, Entegra Vision XL, and Emblem motorhomes built on a Ford F-53 chassis. The engine covers may not contain sufficient heat insulation, causing the interior surface temperatures to be excessive.
Risk: Excessive surface temperatures can increase the risk of injury to the occupants.
Fix: Jayco will notify owners, and dealers will install an additional insulation insert, and a foam seal on the outer edge of the cover, free of charge. The recall began December 28, 2020. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9903527.
Visibility:glass, Side/Rear 2020-06-09 · campaign 20V337000 · 449 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2020 Motorized Alante, Greyhawk, Melbourne, Precept, Redhawk, Seneca, Accolade, Emblem, Esteem, Odyssey, Qwest, and Vision recreational vehicles. The adhesive bond between the glass and the metal hinge frame of the frameless crank out vent and egress windows may fail which would then allow the glass to detach and fall out.
Risk: If the window glass detaches while the vehicle is moving it could become a projectile, increasing the risk of injury or a crash.
Fix: Jayco will notify owners, and dealers will inspect the frameless windows for proper adhesive bond strength, replacing the windows as necessary, free of charge. This recall began June 15, 2020. Owners may contact Jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9901508.
Service bulletins (9)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure 2022-09-07 · SRP 22-074 · Service Bulletin/Repair Instructions
standard repair procedure (srp) - filon roof damage repair instructions.
Equipment:other:owners/Service/Other Manual 2022-05-17 · INC 22-067 · Service Bulletin/Repair Instructions
jayco and entegra coach storage tips. instructions for storing jayco and entegra coach diesel pushers.
Equipment 2022-02-22 · SRP 22-046 · Service Bulletin/Repair Instructions
instructions for resetting leveling system âzero pointâ
Engine And Engine Cooling 2021-03-11 · CAN 20-030 · Service Bulletin/Repair Instructions
ford service bulletin regarding the 2020 model year f53 motorhome chassis built prior to september 25, 2020. q-324r1service bulletin: in an effort to improve airflow to the engine, the chassis requires a modification of the lower air baffle
Equipment:electrical:accessory Generator 2021-01-08 · SRP 20-031 · Service Bulletin/Repair Instructions
instructions to install generator plenum when reported generator is overheating.
Equipment 2020-03-13 · INC 20-007 · Service Bulletin/Repair Instructions
informational bulletin for repair that requires the removal of pullout cabinet extension drawers.
Showing the 6 most recent of 9 bulletins. Search all of them free at nhtsa.gov.
What owners report
2023-11-15 · Steering“gears in steering gear box must be "sloppy". constantly needing to correct to drive a straight line down the road. i have gone to "safety plus steering control" and had them install the proper control arm, thinking this would solve the problem. it has not. the constant correcting of the steering going down the road is tiring. i believe the gearbox…”
2023-03-13 · Structure · 2,000 mi“the contact owns a 2020 jayco precept rv constructed on a 2019 ford f-53 chassis. the contact stated that while driving at approximately 65 mph, the screws used to secure the brackets holding the 300-pound refrigerator failed, and the refrigerator became unsecured, causing the 25-foot long passenger’s side slider to detach. the cause of the failure…”
2021-05-03 · Engine · 500 mi“we have multiple issues with cylinder misfire codes. the smart junction box, wiring and spark plugs have been replaced but we repeatedly take our motorhome to ford for repairs. at only 5600 miles we have not been able to travel consistently.…”
2021-01-23 · Unknown Or Other · 2,100 mi“doghouse becomes extremely hot while travelling. it melts candy, gum, mints setting in the cupholder or cellphone tray. cannot rest barefoot on the doghouse..it was first noted shortly after delivery oct 2019. we addressed it with service department who informed us jayco would do nothing unless there needed to be other repairs requiring dash rem…”
2020-12-31 · Seats“can not adjust driver seat so that smaller drivers can reach the gas and brake pedals. i am 5'1". even with the seat as far forward and low as possible i have to wear platform shoes in order to drive the rv.…”
2020-08-30 · Unknown Or Other · 6,097 mi“i have been having electrical issues, current parts on order at repair shop. i had some more electrical issues develop. i found that there are melting wires and the plastic storage bin above there area also has melted. all this damage is in front of the catalytic converter where the left and right exhaust join. it got so hot to melt the plastic …”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.