2020 Nissan Murano problems, complaints & recalls
Most-reported problem areas: Suspension (6) · Forward Collision Avoidance: Automatic Emergency Braking (5) · Service Brakes (4)
🧭 Reliability snapshot
Compared against other Nissan Murano model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (2)
Suspension:rear:axle:spindle 2021-05-27 · campaign 21V402000 · 14,276 vehicles
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Risk: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
Fix: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.
Steering:linkages 2021-03-11 · campaign 21V170000 · 15,223 vehicles
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano vehicles. The left and/or right-hand transverse link may not have been manufactured correctly, which could result in it separating from the ball joint.
Risk: Ball joint separation can cause a loss of vehicle control, and increase the risk of a crash.
Fix: Nissan will notify owners, and dealers will inspect the transverse link's lot codes, and if necessary, replace them and perform a vehicle alignment, free of charge. Owner notification letters were mailed on May 6, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is PC797.
Service bulletins (129)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure:body 2026-04-13 · NTB09-131C · Service Bulletin/Repair Instructions
certification label and vin plate replacement service information because of collision damage or other vehicle repair, a replacement “certification label” or “vin plate/label” may be needed. hint: certification label = fmvss (federal motor vehicle safety standards) label. these items may be availabl
Structure:body 2026-04-13 · NTB09-131C · Service Bulletin/Repair Instructions
certification label and vin plate replacement service information because of collision damage or other vehicle repair, a replacement “certification label” or “vin plate/label” may be needed. hint: certification label = fmvss (federal motor vehicle safety standards) label. these items may be availabl
Electrical System 2026-03-30 · NTB15-049CC · Service Bulletin/Repair Instructions
telematics service information hint: this bulletin applies to vehicles equipped with a 4g network compatible tcu. tcus compatible with 3g network only are no longer supported. service information the applied vehicles that come equipped with a factory installed sos switch, located near the overhead m
Service Brakes 2025-02-20 · NTB19-042F · Service Bulletin/Repair Instructions
automatic emergency braking warning light blinking applied systems: vehicles equipped with a lane camera (see figure 1) service information if the automatic emergency braking (aeb) warning light or is blinking (but not illuminated steadily) or the customer states it is blinking, and there are no rel
Service Brakes 2025-02-20 · NTB19-033G · Service Bulletin/Repair Instructions
intelligent cruise control inoperative and aeb/feb warning light on or radar obstruction message displayed with dtc c1a16 or c2582 if you confirm important: the purpose of action (on the next page) is to give you a quick idea of the work you will be performing. you must closely follow the entire ser
Lane Departure: Warning 2024-10-04 · NTB20-066C · Service Bulletin/Repair Instructions
lane camera aiming vehicle reference values not in esm service information if the lane camera requires aiming, the values in table a on page 4 must be used. for all other models/model years, consult the electronic service manual (esm).
Showing the 6 most recent of 129 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-10-20 · Suspension“component affected: suspension: front: control arm: lower arm description of defect: my 2020 nissan murano experienced a severe front suspension failure matching the exact structural symptoms described in nissan recall campaign pc797 (nhtsa campaign number 21v170000) for defective front transverse links/lower control arms. the vehicle exhibited …”
2026-10-05 · Visibility:sun/Moon Roof Assembly“january 4, 2024 the front portion of our panoramic sunroof shattered spontaneously. we thought we were struck by something so took care of it through our insurance. on april 27, 2026 the back portion of our panoramic sunroof shattered spontaneously. this time we were driving on the freeway on an overpass and there was no one around. this was al…”
2026-09-17 · Suspension“the contact owns a 2020 nissan murano. the contact stated that while driving at an undisclosed speed, the vehicle was driving unstable. the vehicle was taken to an independent mechanic, and the suspension was inspected. the mechanic became aware of cracked bushings on the upper control arm on both sides of the vehicle. the independent mechanic perf…”
2026-07-15 · Power Train“cvt transmission failed at 82k miles. diagnosed at midas, specific transmission shop and local nissan dealership as needing full replacement. notified nissan consumer affairs, they created a case but refused to fully replace it, offered to pay only 50% of approximately $9k.…”
2026-05-28 · Structure:body“the sunroof leaks into the car causing a moisture issue. as someone with asthma and allergies this is a potential mold risk.…”
2026-05-27 · Suspension · 85,960 mi“the contact owns a 2020 nissan murano. the contact stated while the vehicle was at now auto care for a service appointment, the contact was informed that the driver's and passenger's side control arms were unusually worn and failing. the contact was advised to take the vehicle to the dealer. the manufacturer was made aware of the failure and a case…”
2026-04-21 · Forward Collision Avoidance: Automatic Emergency Braking“it has occurred on a few occasions where the emergency braking system has enabled with no obstructions nearby most commonly while backing up into a parking spot but the recent situation of it automatically breaking on the highway while doing 60 with no other vehicles nearby, my wife attempted the gas pedal to disengage the system but it did not aff…”
2026-03-16 · Unknown Or Other“on march 4th i was driving my car that i had my daughter and two grand children with me which is a 2020 nissan murano. i was driving and as i was driving i heard a loud pop that sounded like a gun shot so i immediately look through the mirror to see if i could see my grandchildren as im looking through the mirror i see two holes in the back window …”
2026-01-28 · Exterior Lighting“my 2020 nissan murano sv driver side headlight failed. this headlight is suppose to be a “sealed for life” unit. this failure created an immediate driving hazard. there was heavy moisture intrusion on with the driver side, the headlight stopped working, creating a visibility hazard. the moisture intrusion / headlight outage triggered a “headlight …”
2025-08-28 · Wheels“claim #11682497 follow up i’ll be attaching documents below…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.