2020 Serenity S24cb problems, complaints & recalls
Safety recalls (2)
Equipment:recreational Vehicle/Trailer:lpg Systems:water Heater 2020-10-29 · campaign 20V669000 · 832 vehicles
Defect: Triple E Recreational Vehicles (Triple E) is recalling certain 2019-2020 Serenity S24CB, 2019-2021 Unity U24MB, U24RL, U24FX, U24CB, U24IB, U24TB, and 2019-2021 Wonder W24FTB, W24RTB, W24RL, W24MB motorhomes. An incorrect brass connector was used on the propane connection to the flared connection of the Truma water heater fitting. The connector did not have the correct bevel to seal to the Truma water heater swivel fitting.
Risk: The wrong connector may cause a propane leak to occur, increasing the risk of a fire.
Fix: Triple E has notified owners, and dealers will replace the incorrect brass connector with the correct brass connector (part number115-3219), free of charge. The recall began November 17, 2020. Owners may contact Triple E customer service at 1-877-992-9906. Triple E's number for this recall is CA#9822-1.
Equipment:recreational Vehicle/Trailer:lpg Systems:lines And Fittings 2020-01-31 · campaign 20V054000 · 237 vehicles
Defect: Triple E Recreational Vehicles (Triple E) is recalling certain 2020 Serenity S24CB, Wonder W24FTB, W24MB and W24RTB, and Unity U24CB, U24FX, U24IB, U24MB, U24RL and U24TB motorhomes. The copper propane tubing or the propane hoses for the LP appliances may be twisted and/or kinked.
Risk: The twist or kink may result in a propane leak, increasing the risk of a fire.
Fix: Triple E has notified owners, and dealers will inspect and correct the copper tubing and rubber hose installation as necessary, free of charge. The recall began February 11, 2020. Owners may contact Triple E customer service at 1-877-992-9906. Triple E's number for this recall is CA#9599-1.
Service bulletins (1)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Electrical System 2021-09-02 · CA#9970 · Service Bulletin/Repair Instructions
auto gen start cycles the generator off after being started for the air conditioner after only 10 minutes instead of the intended hvac temperature setting being reached. design error, the shore power sense module of the ec-30 controller is located after the transfer switch so the setting for the sp
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.