2020 Thomas Built Buses Saf-T-Liner C2 Jouley problems, complaints & recalls
Safety recalls (2)
Equipment:other:labels 2024-07-24 · campaign 24V555000 · 27,494 vehicles
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain Thomas Built Buses 2019-2022 Saf-T-Liner C2, Saf-T-Liner EFX, Saf-T-Liner HDX, Minotour DRW, 2020-2022 Saf-T-Liner C2 Jouley, and Minotour SRW school buses. The Emergency Exit Label lettering is too small and may be difficult to read. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
Risk: Emergency exit labels that are difficult to read can prevent or delay the use of the emergency exit, increasing the risk of injury.
Fix: Dealers will correct the lettering, free of charge. Owner notification letters were mailed September 5, 2024. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL918.
Structure:emergency:escape/Egress/Exit:latching/Release System 2023-10-03 · campaign 23V669000 · 20,668 vehicles
Defect: Daimler Trucks North America, LLC. (DTNA) is recalling certain 2019-2024 Thomas Built SAF-T-LINER C2 and 2020-2024 Thomas Built SAF-T-Liner Jouley school buses. The fasteners for the emergency exit door may loosen and detach, which can allow the emergency exit door to open unexpectedly.
Risk: An emergency exit door opening unexpectedly can increase the risk of an injury.
Fix: Dealers will inspect and tighten the fasteners for the emergency exit door, as necessary, free of charge. Owner notification letters were mailed December 1, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL982.
Service bulletins (7)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Electrical System 2026-08-28 · TSB-54-030-TBB · Service Bulletin/Repair Instructions
technical service bulletin for vehicle interface controller (vic) software update
Service Brakes 2025-10-16 · CXA 10_25_Air Dryer Purge · Other
cx advocate for experiencing excessive purging from air dryer
Electrical System 2025-07-16 · SS581715-TBB · Other
service solution for c2 jouley battery replacement
Power Train 2025-07-16 · SS301-TBB · Other
service solution for update jouley transmission cooler hoses
Electrical System 2025-05-21 · SS581167-FCCC · Other
service solution for eb2 (jouley) 47% soc battery can integrity improvement (294)
Electrical System 2025-02-11 · SS292-TBB · Other
service solution for eb2 mcc controller update, intellipark keep-awake
Showing the 6 most recent of 7 bulletins. Search all of them free at nhtsa.gov.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.