2021 Altec Aerial Device Jems Hybrid problems, complaints & recalls
Safety recalls (1)
Equipment:appliance:air Conditioner 2024-06-27 · campaign 24V483000 · 180 vehicles
Defect: Altec Industries, Inc. (Altec) is recalling certain 2021-2024 JEMS S and JEMS SE vehicles. Inadequate clearance between the A/C hoses and the engine exhaust manifold may result in the hoses overheating.
Risk: A/C hoses that overheat can increase the risk of a fire.
Fix: Altec will install a remedy kit to secure the hose routing farther away from the exhaust manifold, free of charge. Owner notification letters were mailed August 23, 2024. Owners may contact Altec customer service at 1-877-462-5832. Altec's number for this recall is CSN-3166.
Service bulletins (5)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment 2023-07-13 · SIL 3054 · Service Bulletin/Repair Instructions
altec has learned that certain units built with a jobsite energy management system (jems) s/se/le from october 2020 to may 17, 2023, may fail to charge or operate properly, particularly when the battery is cold. altec has developed a firmware update to resolve this issue.
Unknown Or Other 2023-03-16 · SIL 3041 · Service Bulletin/Repair Instructions
altec has learned that when the coolant-style oil heater on certain ah75b/85b100b aerial devices built from april 2021 to august 2022 is active, the operator has to turn off the engine in order to disengage the power take-off (pto). replacement of a wiring harness in the pedestal is required to reso
Equipment 2023-01-06 · 074900856 · Service Bulletin/Repair Instructions
altec used telematics data to identify jems in the field with batteries approaching critical discharge. after the min cell voltage becomes less than 3000mv the battery is no longer rechargeable in the field. to avoid costly battery replacement and decrease customer downtime, a letter describing the
Equipment 2022-04-13 · SIL 848 · Service Bulletin/Repair Instructions
altec has learned that the engine on certain at35/37/40g and at37/41/48 me/pe aerial devices built from august 2020 to august 2021 on ford f-450/f550/f-600 gas engine chassis equipped with a jems s/se hybrid system could not enter idle mitigation system (ims) engine shut down properly when the jobsi
Electrical System 2021-06-30 · PUN 2021B · Service Bulletin/Repair Instructions
the system firmware on the altec jobsite energy management system (jems) s/se/le built from 2020 to 2021 is being updated to improve the performance of the telematics system. this update does not affect the operation of the jems system. this update can be completed at the next service interval using
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.