2021 New Flyer Xhe60 problems, complaints & recalls
Safety recalls (2)
Exterior Lighting:hazard Flashing Warning Lights 2026-10-05 · campaign 26V644000 · 693 vehicles
Defect: New Flyer of America, Inc. (New Flyer) is recalling certain 2013-2027 buses. Please see the complete list of models above. The instrument panel indicator light may not illuminate when the hazard warning lights are on and the master run switch is in the 'Off' position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk: Without the illuminated reminder, the driver may fail to turn off the exterior lights when no longer needed. Hazard warning lights that remain activated unintentionally can confuse other drivers, increasing the risk of a crash.
Fix: New Flyer will update the software, free of charge. Owner notification letters are expected to be mailed November 20, 2026. Owners may contact New Flyer's customer service at 1-800-241-2947.
Electronic Stability Control (Esc) 2025-12-19 · campaign 25V898000 · 6,673 vehicles
Defect: New Flyer of America, Inc. (New Flyer) is recalling certain XD35, XDE35, XE35, XN35, XD40, XDE40, XE40, XHE40, XN40, XT40, XD60, XDE60, XE60, XN60, XT60, and XHE60 transit buses. Please refer to New Flyer's recall report for specific model year information. The antilock braking (ABS) and electronic stability control (ESC) module may lose communication and fail without illuminating the warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Sta
Risk: An ABS or ESC warning light that fails to illuminate will not alert the driver to the loss of ABS or ESC, increasing the risk of a crash.
Fix: New Flyer will update the software, free of charge. Owner notification letters were mailed February 17, 2026. Owners may contact New Flyer's customer service at 1-800-241-2947.
Service bulletins (5)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Fuel/Propulsion System 2026-07-01 · TSIB 26-03 · Service Bulletin/Repair Instructions
this bulletin communicates an update to the required replacement interval for the fuel cell secondary air filter on units equipped with ballard fuel cell systems.
Fuel/Propulsion System 2025-08-21 · TSIB 25-07 · Service Bulletin/Repair Instructions
this bulletin is being issued due to new flyer & mci have received reports that customers are re-torquing high-voltage (hv) connections during preventative maintenance inspections as outlined in the preventive maintenance section of the service or maintenance manual. this bulletin reminds operators
Service Brakes, Air 2023-03-07 · ITS60648 · Service Bulletin/Repair Instructions
instructions to re-route abs cables near the center axle for better clearance.
Suspension 2022-03-10 · ITS60410 · Service Bulletin/Repair Instructions
this technical instruction describes how to replace dust covers and seal and protect the harnesses associated with the smart rider suspension leveling system for 60 foot buses with components installed on all three axles.
Equipment 2022-02-01 · ITS60381 · Service Bulletin/Repair Instructions
this instruction to service describes how to install a reminder decal for the sds panel retaining lanyard on specifically equipped buses.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.