2021 Thomas Built Buses Minotour problems, complaints & recalls
Safety recalls (2)
Seats:barriers 2022-11-14 · campaign 22V840000 · 20 vehicles
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2023 Thomas Built Buses Minotour school buses. The forward seat barrier behind the driver may not provide sufficient protection to passengers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 222, "School Bus Passenger Seating and Crash Protection."
Risk: Occupants may collide with the front seat barrier with more force than intended during a crash, increasing the risk of injury.
Fix: Dealers will replace the barrier, free of charge. Owner notification letters were mailed January 9, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL959.
Equipment Adaptive/Mobility 2020-11-09 · campaign 20V690000 · 615 vehicles
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2008-2021 Thomas Built Buses Minotour school buses. The driver may be able to release the park brake and shift the transmission out of Park and into a drive gear while the wheelchair lift is deployed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."
Risk: If the vehicle is put into drive while the wheelchair lift is deployed, the vehicle may move forward or backward, increasing the risk of injury.
Fix: DTNA will notify owners, and dealers will have the wheelchair lift wiring modified as needed, free of charge. DTNA issued owners an interim notification on January 6, 2021. Owner notification letters were mailed on May 19, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-868.
Service bulletins (23)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment:other:owners/Service/Other Manual 2021-02-15 · ICI21-004 · Service Bulletin/Repair Instructions
important campaign information letter for dealer travel for campaign performance â tbb.
Equipment:other:owners/Service/Other Manual 2021-02-08 · WI20-014R · Service Bulletin/Repair Instructions
revised warranty information letter for owl and warranty manual improvement: sublets and travel time/distance. in the spirit of continuous improvement, dtna reviewed sublet-related policies and procedures. the goal was to improve language clarity and optimize processes. revisions are in blue font.
Service Brakes, Air 2020-11-30 · CALEVECUSOFTWARE · Service Bulletin/Repair Instructions
customer advisory letter for a software update is needed to address a possible water condensation build up in the air compressor. the ev control unit (ecu) software and air dryer will be updated on your vehicle.
Steering 2020-09-22 · TechTalk4725 · Service Bulletin/Repair Instructions
tech talk discussion about power steering fluid.
Electrical System 2020-09-02 · SS1034790 · Service Bulletin/Repair Instructions
service solution for tbb buzzer sounds when either driver's door or the entrance door is open. this service solution is provided to assist dealers/customers in resolving the buzzer sounding when either the driver's door or entrance door is open. with certain options, a diode was inadvertently being
Equipment:other:owners/Service/Other Manual 2020-08-03 · ICI20-022 · Service Bulletin/Repair Instructions
important campaign information letter announcing dealer travel for campaign performance. this letter is to announce a reimbursement available to dealers for travel to a customerãâãâãâãâ¢ãâãâãâãâãâãâãâãâs location to perform a recall or field service campaign.
Showing the 6 most recent of 23 bulletins. Search all of them free at nhtsa.gov.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.