2021 Van Hool Cx35 problems, complaints & recalls
Safety recalls (2)
Visibility:glass, Side/Rear 2026-03-26 · campaign 26V191000 · 6,994 vehicles
Defect: ABC BUS Inc is recalling certain 1999-2013 Van Hool C2045, 2004-2013 Van Hool T2145, 2013-2022 Van Hool TX45, 2013-2023 Van Hool CX45, and 2016-2022 Van Hool CX35 vehicles. The front entrance door may have the incorrect glaze on the lower curb view window. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 205, "Glazing Materials."
Risk: The incorrect glaze may reduce the driver's visibility, increasing the risk of a crash.
Fix: Dealers will inspect and install a nontransparent vinyl cover over the window as necessary, free of charge. Owner notification letters were mailed April 20, 2026. Owners may contact ABC Bus customer service at 1-877-427-7278. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning April 30, 2026.
Fuel System, Diesel:fuel Injection System:fuel Rail 2021-05-25 · campaign 21V385000 · 681 vehicles
Defect: Van Hool N.V. (Van Hool) is recalling certain 2018-2021 CX35, TDX25, 2018-2019 CX45, TX45, 2021 AG300, and 2018 TD925 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Risk: A fuel leak in the presence of an ignition source increases the risk of a fire.
Fix: Dealers will inspect the rail threads, and replace the rail as necessary, free of charge. Owner notification letters were mailed on July 30, 2021. Owners may contact Van Hool customer service at 1-877-427-7278 or 1-407-656-7977. Van Hool's number for this recall is P1489.
Service bulletins (25)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Visibility/Wiper 2025-08-25 · SB2509 · Service Bulletin/Repair Instructions
on the above-mentioned vehicles, it is possible that the installation of the fmcsa decal has been omitted. verification is necessary in order that the decal is present in accordance with the requirements of fmcsa.
Visibility/Wiper 2025-08-25 · SB2508 · Service Bulletin/Repair Instructions
on the above-mentioned vehicles, it is possible that the installation of the fmcsa decal has been omitted. verification is necessary in order that the decal is present in accordance with the requirements of fmcsa
Suspension 2025-07-08 · SB2501 · Service Bulletin/Repair Instructions
the control arms of the front and trailing axles are equipped with a flexible ball-joint at the chassis side. van hool has several suppliers for the repair kit of this flexible ball-joint. all of the repair kits contain a flexible ball-joint, a spacer and a snap ring. due to not equal thickness of
Steering 2025-07-08 · SB2485 · Service Bulletin/Repair Instructions
the purpose of this service bulletin is to inform you that vdl van hool has gradually switched over to other components for the front axle steering system. this switch-over has been cut into production as from units 83097 (cx35) and 84560 (cx45). previous references may be used further, but for futu
Suspension 2025-06-25 · SB2497 · Service Bulletin/Repair Instructions
mobile column lifts raise the vehicle under the wheels. this service bulletin is a reminder about the usage of mobile column lifts when lifting a complete vehicle.
Suspension 2025-05-12 · SB2494 · Service Bulletin/Repair Instructions
introduction the purpose of this service bulletin is to inform you about the removal and installation of raufoss line fittings
Showing the 6 most recent of 25 bulletins. Search all of them free at nhtsa.gov.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.