2024 Van Hool Cx35 problems, complaints & recalls
Safety recalls (1)
Equipment 2024-05-13 · campaign 24V332000 · 329 vehicles
Defect: ABC BUS Inc. is recalling certain 2023-2024 Van Hool CX35 and CX45 vehicles equipped with Hydronic L-II heaters. The burner units may release excessive exhaust gas.
Risk: Excessive exhaust gas can result in smoke poisoning or cause a vehicle fire, increasing the risk of injury.
Fix: Owners are advised not to use the heaters until they have been repaired. Dealers will inspect, rework, and calibrate the heaters to avoid excessive exhaust gas values, free of charge. Owner notification letters are expected to be mailed May 27, 2024. Owners may contact ABC Bus customer service at 1-407-287-3184. ABC Bus number for this recall is 24E030.
Service bulletins (17)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Visibility/Wiper 2025-08-25 · SB2509 · Service Bulletin/Repair Instructions
on the above-mentioned vehicles, it is possible that the installation of the fmcsa decal has been omitted. verification is necessary in order that the decal is present in accordance with the requirements of fmcsa.
Visibility/Wiper 2025-08-25 · SB2508 · Service Bulletin/Repair Instructions
on the above-mentioned vehicles, it is possible that the installation of the fmcsa decal has been omitted. verification is necessary in order that the decal is present in accordance with the requirements of fmcsa
Suspension 2025-07-08 · SB2501 · Service Bulletin/Repair Instructions
the control arms of the front and trailing axles are equipped with a flexible ball-joint at the chassis side. van hool has several suppliers for the repair kit of this flexible ball-joint. all of the repair kits contain a flexible ball-joint, a spacer and a snap ring. due to not equal thickness of
Steering 2025-07-08 · SB2485 · Service Bulletin/Repair Instructions
the purpose of this service bulletin is to inform you that vdl van hool has gradually switched over to other components for the front axle steering system. this switch-over has been cut into production as from units 83097 (cx35) and 84560 (cx45). previous references may be used further, but for futu
Suspension 2025-06-25 · SB2497 · Service Bulletin/Repair Instructions
mobile column lifts raise the vehicle under the wheels. this service bulletin is a reminder about the usage of mobile column lifts when lifting a complete vehicle.
Suspension 2025-05-12 · SB2494 · Service Bulletin/Repair Instructions
introduction the purpose of this service bulletin is to inform you about the removal and installation of raufoss line fittings
Showing the 6 most recent of 17 bulletins. Search all of them free at nhtsa.gov.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.