2023 Heartland Bighorn problems, complaints & recalls
Most-reported problem areas: Equipment:recreational Vehicle/Trailer:lpg Systems (1) · Electrical System (1)
Safety recalls (3)
Equipment:appliance:oven/Stove/Cooktop 2024-03-27 · campaign 24V236000 · 10,038 vehicles
Defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2023 Elk Ridge, Lithium, 2024 Eddie Bauer, Corterra, 2023-2024 Big Country, Big Horn, South Fork, Fuel, Gravity, Mallard, North Trail, Sundance, Milestone, Pioneer, Prowler, Torque, and Trail Runner fifth wheels and travel trailers. The LED backlight circuit board in the cooktop range may fail, causing the board to overheat.
Risk: A circuit board that overheats increases the risk of a fire.
Fix: Dealers will disconnect and cut the circuit powering the LED backlights and terminate the wiring, free of charge. Owner notification letters were mailed May 9, 2024. Owners may contact Heartland customer service at 1-877-262-8032.
Equipment:other:labels 2023-04-19 · campaign 23V278000 · 100 vehicles
Defect: Heartland Recreational Vehicles, LLC (Heartland)) is recalling certain 2023 Big Country and Big Horn fifth wheels. The federal certification label may have incorrect tire information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, " Wheels and Rims-Other Than Passenger Cars."
Risk: Incorrect tire size information can allow an incorrectly sized tire to be installed, increasing the risk of a crash.
Fix: Heartland will mail owners replacement certification labels, free of charge. Owner notification letters were mailed May 31, 2023. Owners may contact Heartland customer service at 1-877-262-8032.
Equipment:recreational Vehicle/Trailer 2022-08-08 · campaign 22V591000 · 5,446 vehicles
Defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2022 Cyclone, Elk Ridge, Fuel, Milestone, North Trail, 2022-2023 Big Horn Traveler, Gravity, Lithium, Mallard, Pioneer, Prowler, Road Warrior, Sundance, Torque, and Trail Runner travel trailers. The electric retractable awning has a welded seam on the fabric that may separate, potentially allowing the awning to drop beyond normal operation.
Risk: An awning that drops or extends beyond normal operation can increase the risk of injury.
Fix: Dealers will inspect and repair, or replace the awning, free of charge. Owner notification letters were mailed by September 8, 2022. Owners may contact Heartland customer service at 1-877-262-8032.
Service bulletins (1)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment 2023-03-29 · 98.01.25 LED Lig · Service Bulletin/Repair Instructions
tsb for suburban range led lights shorting out on the face frame.
What owners report
2024-10-08 · Equipment:recreational Vehicle/Trailer:lpg Systems“range is installed in our heartland rv. suburban put out a tsb to have silicone placed at wiring connections on stove knobs under stove top. then they put out a recall to disconnected and cap the wiring for the illumination of the stove knobs and the oven lighting. the range has an issue with the temperature control that it doesn’t reach indicated …”
2023-06-09 · Electrical System“the contact owns a 2023 heartland bighorn built on a 2019 mercedes-benz sprinter chassis. the contact stated that while the awning was opened, the front passenger’s side the awning fractured. the contact stated that the water tank also filled up with water independently. on another occasion, while pulling the stairs, the screws to the handle detach…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.