2023 Heil Side Loader Garbage Truck problems, complaints & recalls
Safety recalls (2)
Fuel System, Other 2025-10-31 · campaign 25V749000 · 50 vehicles
Defect: The Heil Co. (Heil) is recalling certain 2023-2025 side loader garbage trucks equipped with certain Agility Fuel Solutions CNG Fuel Systems, using part number 10300466. The manual cylinder valves may develop stress corrosion cracks in the bottom plugged port, causing a leak.
Risk: A natural gas leak in the presence of an ignition source increases the risk of a fire.
Fix: Agility will replace the valves, free of charge. All affected garbage trucks were repaired by August 14, 2025. Owners may contact Agility's customer service at 1-844-474-7400 or Heil's customer service at 1-866-275-4345.
Electrical System:12v/24v/48v Battery 2025-08-04 · campaign 25V500000 · 5 vehicles ⚠ PARK OUTSIDE
Defect: The Heil Co. (Heil) is recalling certain 2020-2023 Side Loader garbage trucks. The battery support bracket may break and damage the battery case, possibly resulting in a battery rupture.
Risk: A battery rupture increases the risk of a fire.
Fix: Owners are advised to park outside and away from structures until the remedy is completed. Heil will replace the batteries, free of charge. Owner notification letters were mailed August 11, 2025. Owners may contact Heil customer service at 1-866-275-4345.
Service bulletins (3)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Fuel/Propulsion System 2026-08-11 · SA-26-355 · Other
service advisory reminding users of the proper cng fitting assembly methods.
Electrical System 2025-11-07 · SB-25-372 · Service Bulletin/Repair Instructions
inspection and modification to provide redundancy for brake signal to heil controller.
Structure:body 2024-01-31 · TSN-24-021 · Other
this heil technical service notice is to ensure that the grabber arm remains level in relation to the body to avoid undue wear on the wear pads. if the grabber arm is tilting, it may cause uneven wear on the wear pads, exacerbating the tilt of the grabber arm. shims should be inserted in between the
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.