2024 Kia Sorento Hybrid problems, complaints & recalls
Most-reported problem areas: Service Brakes (2) · Engine (2) · Power Train (1)
🧭 Reliability snapshot
Compared against other Kia Sorento Hybrid model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (0)
No recalls on record for this model year (campaigns announced since 2010).
Service bulletins (25)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Visibility/Wiper 2026-08-28 · TSB_CLI049_R2 · Service Bulletin/Repair Instructions
technical service bulletin: partial repair – electrical a/c compressor - this bulletin has been revised to include additional information. new/revised sections of this bulletin are indicated by a black bar in the margin area. this bulletin provides information regarding the partial repair of the air
Structure:body 2026-06-03 · WTY043_TSB · Warranty Program/Extension
technical service bulletin: warranty extension campaign: rear rh door curtain inspection / replacement (wty043) - this bulletin provides information associated with the ‘warranty extension program’ (wty043) inspect and, if necessary replace the rear rh door curtain on certain 2023 - 2026my sorento h
Electrical System 2026-05-28 · TSB_ELE422 · Service Bulletin/Repair Instructions
technical service bulletin: infotainment system software update using update.kia.com - this bulletin provides information and service procedures for updating the infotainment systems on applicable kia vehicles using the kia navigation updater available at update.kia.com. the software update may impr
Structure:body 2026-05-23 · WTY043_REIMB · Warranty Program/Extension
warranty extension campaign: reimbursement form (wty043) - this document is a reimbursement request form that was mailed with the customer letter advising them to submit the form if they had paid for repairs for this same matter prior to the warranty extension campaign program launch.
Structure:body 2026-05-23 · WTY043_OWNR · Warranty Program/Extension
warranty extension campaign: owner notification (wty043) - this document is the owner notification advising that kia is extending the new vehicle limited warranty coverage, to all owners, for certain repairs related to the rear right-hand (rh) door curtain in certain 2023-2026 my sorento hybrid (hev
Structure:body 2026-05-20 · WTY043_QA · Warranty Program/Extension
warranty extension campaign: question and answer (wty043) - this document is the question and answer guide containing the most frequently asked questions regarding the warranty extension campaign wty043.
Showing the 6 most recent of 25 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-07-31 · Power Train“first awd coupler failed at approximately 25,000 miles. it was replaced and the replacement awd coupler is failing at approximately 55,000 miles. as the awd coupler fails, when accelerating from a stop and turning, a loud clunking sound is heard from the vehicle and a jerking motion is felt. the symptoms continue to get worse as the awd coupler …”
2025-05-16 · Engine“purchased this vehicle last year, and less than a week into ownership developed a coolant leak. kia determined the hybrid radiator leaking due to damage, such as a rock or related impact. while i didn't receive any warnings on the dash, there was noticeable coolant on the ground when parked and smell. i don't believe the level got low enough to…”
2024-09-05 · Fuel/Propulsion System“while utilizing cruise control on the pa turnpike, the check engine light flashed on and the sorento began to lose speed. the cruise control was attempting to compensate and pushing at 100% power, however the speed continued to decrease. we turned off cruise control and still were unable to increase speed. we were at 100% acceleration but lose 1 …”
2024-08-28 · Engine“i was driving on the highway about 60mph, i go to accelerate and merge to the exit lane since that lane funnels another previous merge lane. i press the gas and the gauge stayed frozen at 60mph then a violent loud clunk came from the floor like as if the transmission gear got stuck and then slipped in. after parking at the store the hybrid inverter…”
2024-04-09 · Service Brakes“all dashboard lights turned on and were orange during two separate instances. during both instances i went to brake and nothing happened. eventually the brake finally engaged. on one of the instances the brakes took ~5 seconds to re-engage while coming to a traffic light stop. there were two pedestrians that i almost hit before they re-engaged.…”
2024-02-23 · Service Brakes“we purchased the car around thanksgiving of last year (2023). a month and a half after purchase, we noticed all the warning lights coming on all at once. when we reported the incident and safety concern with the kia dealership, they claimed it would be okay and we had nothing to worry about until our service appointment in mid-march. today, my wife…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.