2024 Lexus Nx Hybrid problems, complaints & recalls
Most-reported problem areas: Vehicle Speed Control (1) · Seats:front Assembly:head Restraint (1)
Safety recalls (4)
Electrical System: Instrument Cluster/Panel 2026-10-20 · campaign 26V687000 · 68,356 vehicles
Defect: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2024 Lexus NX250, NX350, NX350 Hybrid, and NX450h+ vehicles. The instrument panel cluster combination meter may fail to display certain warnings or indicators. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
Risk: An instrument panel display that fails to show engine oil pressure, engine coolant temperature, or electrical charge increases the risk of a crash.
Fix: Dealers will update the combination meter software, free of charge. Owner notification letters are expected to be mailed December 7, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 26LA10.
Back Over Prevention:display Function 2025-10-30 · campaign 25V744000 · 1,024,407 vehicles
Defect: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
Fix: Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.
Seats:front Assembly:head Restraint 2024-06-27 · campaign 24V482000 · 11,418 vehicles
Defect: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024 Lexus RX 350, RX 350h, 2024-2025 NX 250, NX 350, and NX 350h vehicles. The head restraints on the driver and front passenger seats may be inadvertently removed without pressing the lock release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 202, "Head Restraints."
Risk: A head restraint that is inadvertently removed and not reinstalled can increase the risk of injury during a rear-end crash.
Fix: Dealers will replace the driver and front passenger seat head rest assemblies, free of charge. Owner letters were mailed February 14, 2025. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24LB06 and 24LA06.
Air Bags:frontal:driver Clockspring/Spiral Cassette 2023-07-12 · campaign 23V480000 · 152,927 vehicles
Defect: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, 2023 Lexus RX350, RX350 Hybrid, RX500 Hybrid, 2023-2024 Lexus NX250, NX350, and NX350 Hybrid vehicles. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirem
Risk: A deactivated driver's air bag that does not deploy as intended increases the risk of injury during a crash.
Fix: Dealers will inspect and replace the spiral cable assembly, if necessary, free of charge. Owner notification letters were mailed September 8, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA08. Lexus' number for this recall is 23LA02.
Service bulletins (79)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Engine 2026-09-22 · L-SB-0040-20 Rev2 · Service Bulletin/Repair Instructions
obsolete notice september 22, 2026: this bulletin is now obsolete. please see l-sb-0026-26
Electrical System 2026-07-02 · 23LD04 · Service Bulletin/Repair Instructions
technical instructions for 23ld04 gps antenna may not receive power certain 2024 model year nx250, nx350, nx350h, and nx450h+
Electrical System 2026-07-02 · 23LD04 · Service Campaign
the subject vehicles are equipped with a gps antenna wire harness that will not allow the gps to operate when the vehicle is off as intended. as a result, the vehicle location cannot be identified through stolen vehicle location services when the vehicle is off.
Structure:body 2026-04-14 · L-SB-0008-26 · Service Bulletin/Repair Instructions
some 2024 – 2025 model year nx 250, nx 350, and nx 350h north american produced vehicles may exhibit a consistent/repeatable tick/abnormal noise from the top of the b-pillar while driving. the abnormal noise can be heard from either passenger or driver side. the spot welds between the top of the b p
Service Brakes 2026-04-09 · L-SB-0007-26 · Service Bulletin/Repair Instructions
some 2022 – 2024 model year nx 350h and nx 450h+ vehicles may exhibit a knocking from one or both rear brakes due to delamination of the rear disc brake pad material from the base plate. improved parts have been made available. please follow the repair procedure in this bulletin to address this cond
Engine 2026-03-10 · L-SB-0021-25 · Service Bulletin/Repair Instructions
obsolete notice february 27, 2026: this bulletin is no longer applicable and is now obsolete.
Showing the 6 most recent of 79 bulletins. Search all of them free at nhtsa.gov.
What owners report
2024-03-04 · Vehicle Speed Control · 2,800 mi“the contact owns a 2024 lexus nx350h. the contact stated while driving at an undisclosed speed and parking the vehicle in the residential garage, the vehicle independently accelerated. the contact stated that the vehicle crashed into the wall, and the beam was damaged. in addition, the dryer and the door were damaged. the contact stated that the fa…”
2023-08-18 · Seats:front Assembly:head Restraint · 50 mi“the contact owns a 2024 lexus nx hybrid. the contact stated that the driver's side headrest was inoperable. the contact stated that she attempted to adjust the headrest however, the headrest failed to respond. the head rest had pushed the driver forward causing neck pain. the vehicle was not diagnosed or repaired by an independent mechanic or deale…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.