2004 Cadillac Srx problems, complaints & recalls
Most-reported problem areas: Electronic Stability Control (Esc) (21) · Power Train (20) · Steering (14)
🧭 Reliability snapshot
Compared against other Cadillac Srx model years — complaint volume vs the model's median year, recalls and severity. How we score →
🛣️ Complaints by mileage
176 NHTSA complaints that reported an odometer reading.
Safety recalls (1)
Electrical System:ignition 2014-07-02 · campaign 14V394000 · 554,328 vehicles
Defect: This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 2, 2014 that they are recalling 554,328 model year 2003-2014 Cadillac CTS vehicles manufactured August 16, 2001, to April 28, 2014, and 2004-2006 Cadillac SRX vehicles manufactured March 20
Risk: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
Fix: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 15, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14172.
Service bulletins (622)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2025-07-18 · PIP5601C · Service Bulletin/Repair Instructions
this pi communicates the requirement to provide a pico file to receive diagnostic assistance from tac.
Unknown Or Other 2025-05-29 · PIP4964F · Service Bulletin/Repair Instructions
this preliminary information communication provides information to the technician about vehicles that have a service engine soon malfunction indicator lamp on. technician will find diagnostic trouble code p2097 or p2099. technician will need to perform an injector balance or active fuel injector tes
Unknown Or Other 2025-02-20 · PIP5358D · Service Bulletin/Repair Instructions
this preliminary information communication provides information to the technician about vehicles that have an unusual noise and is difficult to identify, isolate or pinpoint. technician should get record a sound clip or take a video of the noise for assessment by engineering. technician will need to
Electrical System 2024-10-25 · PIP4723J · Service Bulletin/Repair Instructions
this preliminary information communicates to the dealer the process for downloading or updating operating software for the tire pressure monitor, active fuel injector tester, multi media tester, pico scope, gr8 starting/charging tester and vehicle data recorder tools, giving website address and ste
Unknown Or Other 2024-09-12 · PIT5099H · Service Bulletin/Repair Instructions
this preliminary information communication provides information to the technician about vehicles that the heater-vent-air conditioning blows warm air. before calling general motors technical assistance center technician will need to have high and low pressures, outside temperature, humidity, and ven
Unknown Or Other 2024-09-12 · PIT5099H · Service Bulletin/Repair Instructions
this preliminary information communication provides information to the technician about vehicles that the heater-vent-air conditioning blows warm air. before calling general motors technical assistance center technician will need to have high and low pressures, outside temperature, humidity, and ven
Showing the 6 most recent of 622 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-02-18 · Engine“the contact owns a 2004 cadillac srx. the contact stated that while driving approximately 65 mph, the vehicle stalled, and the power steering and power brakes were inoperative. no warning lights were illuminated. the failure had occurred on several occasions. the contact researched and became aware of an unknown recall related to the failure; howev…”
2024-04-11 · Visibility:sun/Moon Roof Assembly“sun roof exploded in my driveway.…”
2023-07-19 · Engine“2004 cadillac srx had emissions recall work completed in 2008. since that time gm and cadillac have had numerous recalls in subsequent model years with the same issue. emissions problems have reoccurred. the problem is actually not being fixed if it keeps reoccurring. this affects the air we breathe. vehicle has been inspected.…”
2022-04-18 · Engine · 156,000 mi“the contact owns a 2004 cadillac srx. the contact stated that while operating the vehicle the check engine warning light would remain illuminated. the vehicle was taken to an independent mechanic who diagnosed that the fuel system was faulty, a yaw sensor was faulty, and a battery sensor was faulty. the vehicle was not yet repaired. the manufacture…”
2022-02-17 · Vehicle Speed Control · 💥 crash“while sitting at a friend's house on a hill my brakes went completely out once i hit them they went to the floor and we eended up hitting a tree stump that saved us from going off a steep cliff to possibly hurting each and everyone of us in the car. …”
2021-12-31 · Unknown Or Other“while driving down the road the sunroof detached causing me to have to grab it to stop from flying off while going 75mph down the highway. and then hold it on while i operated the vehicle to a safer place to duck tape it back down. this caused the sunroof to obviously not operate properly any longer as well obviously...…”
2021-07-07 · Fuel/Propulsion System“ran out of gas after putting gas in the car tried to start it and the ignition got stuck and continued to try to start on its own i had to pull the back to the off position i tried to start it again and it would not start and the lights on the dash and the radio control center did not come on. and car will not even try to start before this the car …”
2021-04-07 · Steering · 200,000 mi“this vehicle needs a recall immediately as the issue can result in an accident or death to the driver/ passengers/ other drivers on the road. while driving this vehicle at any speed on both the highway and city streets, it abruptly shifts into another lane while driving straight and does not allow you to press on the brakes or move the steering whe…”
2021-01-02 · Unknown Or Other · 179,000 mi“this car has a panoramic sun roof. the entire roof of the car is glass. as i was driving on the highway the entire sunroof (the glass panels, the tracks, the sunroof motors, the rack) completely flew off and the entire assembly almost hit another car behind it. . i guess the wind got under it and ripped the sunroof from the car. the sunroof was clo…”
2020-09-18 · Suspension · 72,500 mi“about a week after i bought my 2004 cadillac srx, it started jerking and making a loud clicking or popping sound, later found out that a few sprockets inside the transfer case had broke off and the chain? was slipping. this was the rear, the carlots mechanic fixed it, then the battery and alternator had to be replaced and the throttle body intake h…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.