2010 Prevost X3-45 problems, complaints & recalls

Defect: Prevost Car (US) Inc. (Prevost) is recalling certain Prevost buses. Please see the above list of models. The entrance door is missing the emergency exit operating instruction label. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."

Risk: Missing instructions may prevent or delay passengers from evacuating the bus during an emergency, increasing the risk of injury.

Fix: Prevost will replace the emergency exit label, free of charge. Owner notification letters are expected to be mailed December 7, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-19.

Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2005-2024 X3-45, 2017-2019 and 2021-2023 X3-45 Commuter, 2006-2007, 2014, and 2018 H3-41, 2005-2020 and 2022-2024 H3-45, and 2019 H3-45 VIP buses equipped with a wheelchair lift. The wheelchair platform bridging device may be too steep, which can cause the wheelchair to become unstable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Devices" and 404, "Platform

Risk: An unstable wheelchair increases the risk of injury to lift occupants.

Fix: Prevost will replace the wheelchair lift bridging device, free of charge. Owner letters were mailed April 25, 2025. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-26.

Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2010-2023 H3-45, H3-45 VIP, X3-45, X3-45 Com, and X3-45 VIP vehicles. In the event of the alternator front bearing seizing, the alternator belt may continue to operate, causing the bearing to overheat.

Risk: An overheated alternator bearing can increase the risk of a fire.

Fix: Prevost will replace the alternator belt, free of charge. Owner notification letters were mailed September 30, 2022. Owners may contact Prevost customer service at 1-866-870-2046.

Defect: Prevost Cars, Inc (Prevost) is recalling certain 2000 XL-45 buses, 2000-2006 XL2-45 buses and 2007-2014 X3-45 buses. The draglink tube turnbuckle may fracture causing a loss of steering.

Risk: A complete loss of steering would increase the risk of a crash.

Fix: Prevost has notified owners, and dealers will replace the draglink, free of charge. Prevost issued an interim notification to owners on February 13, 2019. The recall began June 3, 2019. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR19-04.

Defect: Prevost Cars, Inc. (Prevost) is recalling certain 2010-2018 H3-41, H3-45, H3-45 VIP, X3-45, X3-45 Commuter, X3-45 VIP, and X3-45 VIP Entertainer vehicles, equipped with certain Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough f

Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Fix: Prevost will notify owners, and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. Owner notification letters were mailed July 11, 2018. Owners may contact Prevost customer service at 1-866-870-2046, or Kidde customer service toll free at 1-855-262-3540 or online at www.kidde.com and click on "Product Safety Recall" for more information. Prevost's number for this recall is SR17-31.

Defect: Prevost Cars, Inc. (Prevost) is recalling certain 2008-2018 H3-41, H3-45, H3-45 VIP, X3-45, X3-45 VIP, X3-45 VIP Entertainer, and XL2 motor coaches. The fuel tank cradle supports may have gaps at the points where the cradle connects to the coach frame, which can allow the attachment bolts to loosen and fail causing the fuel tank to fall from the vehicle.

Risk: If the fuel tank separates from the vehicle, it could be a road hazard and the vehicle would stall. Either scenario increases the risk of a crash.

Fix: Prevost will notify owners, and dealers will correct the fuel tank cradle mounting, free of charge. The recall began on December 4, 2017. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR17-28.

Defect: Prevost Cars, Inc. (Prevost) is recalling certain model year 2010-2014 X3-45, XLII-45, H3-41, and H3-45 coaches manufactured November 30, 2009, to August 12, 2014. In the affected vehicles, the wires for the Automatic Fire Suppression System (AFSS) Linear Thermal Detector (LTD) may be damaged by temperatures in the engine compartment.

Risk: The damaged wires may activate the AFSS and shutdown the engine, increasing the risk of a vehicle crash.

Fix: Prevost will notify owners, and dealers will relocate the AFSS LTD wiring, free of charge. The recall began on July 17, 2015. Owners may contact Prevost customer service at 1-800-463-7738. Prevost's number for this recall is SR15-30.

Defect: Prevost Cars, Inc. (Prevost) is recalling certain model year 2006-2010 X3-45 coaches manufactured January 11, 2006, to April 12, 2010. The affected vehicles have booster stud connections that may rust. As they rust, the stud may weaken and break, allowing the power cable to ground against the vehicle frame.

Risk: If the power cable electrically shorts against the frame, there would be an increased risk of a fire.

Fix: Prevost will notify owners, and dealers will install a protective box over the connection to prevent the power cable from contacting the frame if it comes loose. Any cable that is corroded will be replaced, free of charge. The recall began on July 24, 2015. Owners may contact Prevost customer service at 1-800-463-7738. Prevost's number for this recall is SR15-27.

Defect: Prevost Cars, Inc. (Prevost) is recalling certain model year 2007-2012 XLII, X3-45, H3-41, H3-45, and H3-45 VIP vehicles manufactured July 5, 2007, to May 11, 2012. The affected vehicles may be missing a fuel line locating clip, allowing the fuel line to rub against the braided coolant hose.

Risk: The fuel line rubbing may result in abrasion and a fuel leak, increasing the risk of a fire.

Fix: Prevost will notify owners, and dealers will inspect the fuel line for abrasion, replacing it as necessary, and will properly secure the fuel line and coolant line, free of charge. The recall began on March 26, 2015. Owners may contact Prevost customer service at 1-418-883-3391. Prevost's number for this recall is SR15-04.

Defect: Prevost Cars, Inc. (Prevost) is recalling certain model year 2010-2013 X3-45 and 2010-2014 H3-45 coaches manufactured May 1, 2010, through November 7, 2013, and equipped with Amaya Seats with a seat base that can be raised to accommodate wheel chairs. When the seat bases are raised and lowered they may rub against the seat belt and possibly cause damage to the seat belt.

Risk: A damaged seat belt may fail in the event of a crash, increasing the risk of injury to the seat occupant.

Fix: Prevost will notify owners, and dealers will inspect and replace any damaged seat belts, and change the attachment point at the seat to remove the risk of damage to the seat belt, free of charge. The recall began on June 16, 2014. Owners may contact Prevost customer service at 1-877-773-8678. Prevost's number for this recall is SR14-26.

Defect: Prevost Cars Inc. (Prevost) is recalling certain model year 2008-2010 X3-45 Coaches equipped with Sure Power-brand DC to DC converters containing a particular epoxy sealing, aka 'potting', compound. The specific potting compound used in the subject products for insulation was found to be capable of conducting electricity after being exposed to heat.

Risk: Once electrically conductive, the material is capable of melting and burning, increasing the risk of a fire.

Fix: Prevost will notify owners, and dealers will replace the converters, free of charge. The recall began on April 15, 2014. Owners may contact Prevost at 1-418-883-2888. Prevost's number for this recall is SR14-12.

Defect: Prevost is recalling certain model year 2008-2013 X3-45, H3-41 and H3-45 coaches, model year 2011-2013 H3-45 VIP coaches, model year 2012-2013 X3-45 VIP coaches, and model year 2009-2013 XLII-45 Entertainer coaches manufactured from May 16, 2007, through March 14, 2013 and equipped with Volvo engines. Certain conditions may cause the affected coaches to go into a software mode that would result in the throttle signal being fixed at 1700rpms regardless of throttle pedal input from the driver.

Risk: Uncontrollable throttle position may lead to a loss of vehicle control, increasing the risk of a crash.

Fix: Prevost will notify owners and dealers will remedy will the affected coaches, free of charge. The recall began on May 2, 2013. Owners may contact Prevost at 1-418-831-2046.

Defect: PREVOST IS RECALLING CERTAIN MODEL YEAR 2008-2010 H3-45, MODEL YEAR 2009-2010 X3-45, AND MODEL YEAR 2009 MTH XLII-45E VEHICLES, ALL EQUIPPED WITH VOLVO D13 ENGINES AND AN AUTOMATIC FIRE DETECTION AND SUPPRESSION SYSTEM (AFSS) . THE AFSS LINEAR THERMAL DETECTOR MAY COME IN CONTACT OR RUB AGAINST BRACKETS OR CLAMPS.

Risk: IF THIS OCCURS, THE AFSS MAY ACTIVATE WITH NO FIRE PRESENT AND THE STOP ENGINE FEATURE WILL BE ACTIVATED, BRINGING THE VEHICLE TO AN UNPLANNED STOP, INCREASING THE RISK OF A CRASH.

Fix: PREVOST WILL NOTIFY OWNERS AND DEALERS WILL INSPECT AND SECURE THE LINEAR THERMAL DETECTOR, FREE OF CHARGE. THE SAFETY RECALL BEGAN IN JULY 2012. OWNERS MAY CONTACT PREVOST CAR INC., SERVICE DEPARTMENT TOLL-FREE AT 1-866-870-2046 OR 1-418-831-2046.

Defect: PREVOST IS RECALLING CERTAIN MODEL YEAR 2007-2011 H3-45 AND MODEL YEAR 2009-2011 X3-45 COACHES EQUIPPED WITH VOLVO D13 ENGINES. THE ACCELERATOR PEDAL THROTTLE POSITION SENSOR MAY BE INOPERATIVE DUE TO A PERMANENT IDLE SIGNAL.

Risk: IF THIS OCCURS, THE VEHICLE MAY STOP RESPONDING TO INPUT FROM THE ACCELERATOR PEDAL, AND THUS BECOME STOPPED IN TRAFFIC, INCREASING THE RISK OF A CRASH.

Fix: PREVOST WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE ACCELERATOR PEDAL THROTTLE SENSOR, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 13, 2012. OWNERS MAY CONTACT PREVOST AT 1-418-883-2888.

Defect: PREVOST IS RECALLING ONE MODEL YEAR 2010 X3-45 AND ONE MODEL YEAR 2010 MTH XLII-45E COACH. DUE TO IMPROPER HARDWARE, THE TAG AXLE HUB CAP SCREWS MAY LOOSEN, RESULTING IN WHEEL SEPARATION.

Risk: IF THIS OCCURS, THE DRIVER MAY LOSE CONTROL OF THE VEHICLE, INCREASING THE RISK OF A CRASH. ALSO, A WAYWARD WHEEL REPRESENTS A ROAD HAZARD TO OTHER ROAD USERS.

Fix: PREVOST HAS REPLACED THE TAG AXLE HUB CAP SCREWS IN THE AFFECTED VEHICLES. THEREFORE, OWNER NOTIFICATIONS WILL NOT BE MAILED. OWNERS MAY CONTACT PREVOST AT 1-418-883-2888.

Defect: PREVOST HAS NOTIFIED NHTSA OF A DEFECT IN CERTAIN MODEL YEAR 2008-2010 MOTOR COACHES FITTED WITH RICON PUBLIC USE LIFTS. THE RESTRAINT BELT ON THESE LIFTS WAS DESIGNED TO PREVENT THE LIFT FROM MOVING, UNLESS THE TONGUE OF THE BELT IS FULLY ENGAGED AND LATCHED IN THE BUCKLE. RICON HAS DISCOVERED, HOWEVER, THAT IT IS POSSIBLE FOR THE OPERATOR TO INSERT THE BELT TONGUE INTO THE BUCKLE WITHOUT FULLY ENGAGING THE LATCHING MECHANISM. IN THIS CASE, THE RESTRAINT BELT WOULD APPEAR TO BE LATCHED, AND

Risk: THE USER OF THE LIFT COULD BE INJURED SHOULD THE LIFT MOVE WITHOUT THE RESTRAINT BELT PROPERLY BUCKLED.

Fix: PREVOST COACH IS WORKING WITH RICON AND PREVOST WILL BE HANDLING THE REMEDY FOR THIS CAMPAIGN THROUGH SAFETY RECALL (SR10-19). PREVOST WILL PROVIDE CUSTOMERS WITH A WARNING DECAL AND A DVD-BASED TRAINING AID. THE RECALL BEGAN ON JUNE 14, 2010. OWNERS MAY CONTACT PREVOST TECHNICAL PUBLICATIONS AT 1-418-831-5432 X 235 OR BY EMAIL AT DOMINIQUE.GAGNON@VOLVO.COM.