2023 Prevost X3-45 problems, complaints & recalls

Defect: Prevost Car (US) Inc. (Prevost) is recalling certain Prevost buses. Please see the above list of models. The entrance door is missing the emergency exit operating instruction label. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."

Risk: Missing instructions may prevent or delay passengers from evacuating the bus during an emergency, increasing the risk of injury.

Fix: Prevost will replace the emergency exit label, free of charge. Owner notification letters are expected to be mailed December 7, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-19.

Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2005-2024 X3-45, 2017-2019 and 2021-2023 X3-45 Commuter, 2006-2007, 2014, and 2018 H3-41, 2005-2020 and 2022-2024 H3-45, and 2019 H3-45 VIP buses equipped with a wheelchair lift. The wheelchair platform bridging device may be too steep, which can cause the wheelchair to become unstable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Devices" and 404, "Platform

Risk: An unstable wheelchair increases the risk of injury to lift occupants.

Fix: Prevost will replace the wheelchair lift bridging device, free of charge. Owner letters were mailed April 25, 2025. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-26.

Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2014 and 2018 H3-41, 2013-2024 H3-45, 2012-2024 X3-45, and 2017-2023 X3-45 Commuter vehicles. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."

Risk: Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.

Fix: Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-03.

Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2024 H3-45, 2023-2024 H3-45 VIP, X3-45 VIP, X3-45 VIP Entertainer, and 2023 X3-45 motor coaches. The grid heater cables that connect to the relay may have a loose connection and cause the relay to overheat.

Risk: A relay that overheats can increase the risk of a fire.

Fix: Prevost will inspect and replace damaged components, and tighten the grid heater relay nuts, as necessary, free of charge. Owner notification letters were mailed December 30, 2023. Owners may contact Prevost customer service at 1-908-222-7211. Prevost's number for this recall is SR23-42.

Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2023 X3-45 and X3-45 VIP Entertainer motor coaches. The grommet that protects the electrical power distribution cables passing through a metallic panel is insufficient, allowing the cables to chafe on the edges of the panel and potentially short circuit.

Risk: An electrical short circuit increases the risk of a fire. Additionally, a vehicle fire may require an evacuation procedure in an uncontrolled traffic situation, increasing the risk of injury to passengers.

Fix: Prevost will inspect, and replace the grommet if necessary, free of charge. Owner notification letters were mailed May 8, 2023. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR23-13.

Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2010-2023 H3-45, H3-45 VIP, X3-45, X3-45 Com, and X3-45 VIP vehicles. In the event of the alternator front bearing seizing, the alternator belt may continue to operate, causing the bearing to overheat.

Risk: An overheated alternator bearing can increase the risk of a fire.

Fix: Prevost will replace the alternator belt, free of charge. Owner notification letters were mailed September 30, 2022. Owners may contact Prevost customer service at 1-866-870-2046.