2013 Prevost X3-45 problems, complaints & recalls

Defect: Prevost Car (US) Inc. (Prevost) is recalling certain Prevost buses. Please see the above list of models. The entrance door is missing the emergency exit operating instruction label. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."

Risk: Missing instructions may prevent or delay passengers from evacuating the bus during an emergency, increasing the risk of injury.

Fix: Prevost will replace the emergency exit label, free of charge. Owner notification letters are expected to be mailed December 7, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-19.

Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2005-2024 X3-45, 2017-2019 and 2021-2023 X3-45 Commuter, 2006-2007, 2014, and 2018 H3-41, 2005-2020 and 2022-2024 H3-45, and 2019 H3-45 VIP buses equipped with a wheelchair lift. The wheelchair platform bridging device may be too steep, which can cause the wheelchair to become unstable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Devices" and 404, "Platform

Risk: An unstable wheelchair increases the risk of injury to lift occupants.

Fix: Prevost will replace the wheelchair lift bridging device, free of charge. Owner letters were mailed April 25, 2025. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-26.

Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2014 and 2018 H3-41, 2013-2024 H3-45, 2012-2024 X3-45, and 2017-2023 X3-45 Commuter vehicles. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."

Risk: Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.

Fix: Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-03.

Defect: Prevost Car (US) Inc. (Prevost) is recalling certain 2010-2023 H3-45, H3-45 VIP, X3-45, X3-45 Com, and X3-45 VIP vehicles. In the event of the alternator front bearing seizing, the alternator belt may continue to operate, causing the bearing to overheat.

Risk: An overheated alternator bearing can increase the risk of a fire.

Fix: Prevost will replace the alternator belt, free of charge. Owner notification letters were mailed September 30, 2022. Owners may contact Prevost customer service at 1-866-870-2046.

Defect: Prevost Cars, Inc (Prevost) is recalling certain 2000 XL-45 buses, 2000-2006 XL2-45 buses and 2007-2014 X3-45 buses. The draglink tube turnbuckle may fracture causing a loss of steering.

Risk: A complete loss of steering would increase the risk of a crash.

Fix: Prevost has notified owners, and dealers will replace the draglink, free of charge. Prevost issued an interim notification to owners on February 13, 2019. The recall began June 3, 2019. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR19-04.

Defect: Prevost Cars, Inc. (Prevost) is recalling certain 2010-2018 H3-41, H3-45, H3-45 VIP, X3-45, X3-45 Commuter, X3-45 VIP, and X3-45 VIP Entertainer vehicles, equipped with certain Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough f

Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Fix: Prevost will notify owners, and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. Owner notification letters were mailed July 11, 2018. Owners may contact Prevost customer service at 1-866-870-2046, or Kidde customer service toll free at 1-855-262-3540 or online at www.kidde.com and click on "Product Safety Recall" for more information. Prevost's number for this recall is SR17-31.

Defect: Prevost Cars, Inc. (Prevost) is recalling certain 2008-2018 H3-41, H3-45, H3-45 VIP, X3-45, X3-45 VIP, X3-45 VIP Entertainer, and XL2 motor coaches. The fuel tank cradle supports may have gaps at the points where the cradle connects to the coach frame, which can allow the attachment bolts to loosen and fail causing the fuel tank to fall from the vehicle.

Risk: If the fuel tank separates from the vehicle, it could be a road hazard and the vehicle would stall. Either scenario increases the risk of a crash.

Fix: Prevost will notify owners, and dealers will correct the fuel tank cradle mounting, free of charge. The recall began on December 4, 2017. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR17-28.

Defect: Prevost Cars, Inc. (Prevost) is recalling certain model year 2010-2014 X3-45, XLII-45, H3-41, and H3-45 coaches manufactured November 30, 2009, to August 12, 2014. In the affected vehicles, the wires for the Automatic Fire Suppression System (AFSS) Linear Thermal Detector (LTD) may be damaged by temperatures in the engine compartment.

Risk: The damaged wires may activate the AFSS and shutdown the engine, increasing the risk of a vehicle crash.

Fix: Prevost will notify owners, and dealers will relocate the AFSS LTD wiring, free of charge. The recall began on July 17, 2015. Owners may contact Prevost customer service at 1-800-463-7738. Prevost's number for this recall is SR15-30.

Defect: Prevost Cars, Inc. (Prevost) is recalling certain model year 2010-2013 X3-45 and 2010-2014 H3-45 coaches manufactured May 1, 2010, through November 7, 2013, and equipped with Amaya Seats with a seat base that can be raised to accommodate wheel chairs. When the seat bases are raised and lowered they may rub against the seat belt and possibly cause damage to the seat belt.

Risk: A damaged seat belt may fail in the event of a crash, increasing the risk of injury to the seat occupant.

Fix: Prevost will notify owners, and dealers will inspect and replace any damaged seat belts, and change the attachment point at the seat to remove the risk of damage to the seat belt, free of charge. The recall began on June 16, 2014. Owners may contact Prevost customer service at 1-877-773-8678. Prevost's number for this recall is SR14-26.

Defect: Prevost Cars, Inc. (Prevost) is recalling certain model year 2012-2013 X3-45 VIP motorhomes, H3 VIP motorhomes and XLII-45 Entertainers and model year 2012-2014 model year X3-45, H3-41, H3-45 coaches manufactured June 6, 2011, through May 17, 2013, equipped with JAKO windshield wiper motors, model SWF403195. In the affected vehicles, the windshield wiper motor housing may crack resulting in a loss of windshield wiper function.

Risk: Without functioning windshield wipers, the driver's visibility may be reduced, increasing the risk of a crash.

Fix: Prevost will notify owners, and dealers will inspect the vehicles and any affected windshield wiper motor will be replaced, free of charge. The recall began on February 26, 2014. Owners may contact Prevost at 1-418-883-2888. Prevost's number for this recall is SR14-02.

Defect: Prevost Cars, Inc. (Prevost) is recalling certain model year 2013 X3-45, 2012-2014 H3-45, 2008 H3-45 VIP, 2005 XL2, and 2006-2011 XL2-45 Entertainer buses equipped with super single tires. The cold inflation pressure shown on the certification plate is higher than the specification for the super single tires installed on the rear axle, which may lead to tire overinflation. Thus, these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard Part 567, "Certification

Risk: Tire overinflation may reduce traction, braking ability and handling, increasing the the risk of a crash.

Fix: Prevost will notify owners, and dealers will replace the certification plate, free of charge. The recallbegan on November 22, 2013. Owners may contact Prevost at 1-418-883-2888. Prevost's recall number is SR13-61.

Defect: Prevost is recalling certain model year 2008-2013 X3-45, H3-41 and H3-45 coaches, model year 2011-2013 H3-45 VIP coaches, model year 2012-2013 X3-45 VIP coaches, and model year 2009-2013 XLII-45 Entertainer coaches manufactured from May 16, 2007, through March 14, 2013 and equipped with Volvo engines. Certain conditions may cause the affected coaches to go into a software mode that would result in the throttle signal being fixed at 1700rpms regardless of throttle pedal input from the driver.

Risk: Uncontrollable throttle position may lead to a loss of vehicle control, increasing the risk of a crash.

Fix: Prevost will notify owners and dealers will remedy will the affected coaches, free of charge. The recall began on May 2, 2013. Owners may contact Prevost at 1-418-831-2046.

Defect: Prevost is recalling certain model year 2013 X3-45, H3-45, and XLII-45 Entertainer coach buses and coach bus shells manufactured September 25, 2012, through January 9, 2013, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The buses may have missing side reflectors.

Risk: The absence of reflectors could reduce the ability for others to see the bus, increasing the risk that another vehicle may crash into the bus.

Fix: Prevost will notify owners, and dealers will add side reflectors, free of charge. The recall began on February 5, 2013. Owners may contact Prevost at 1-418-883-2888 x 6558.

Defect: Prevost is recalling certain model year 2012-2013 X3-45 and XLII-45 coach buses, manufactured between November 15, 2011, and August 14, 2012. The power cables may rub against sharp edges in both the rear junction box and the condenser compartment, resulting in a short-circuit.

Risk: If the power cables short-circuit, a vehicle fire may result.

Fix: Prevost will notify owners, and dealers will re-route and repair the affected power cables, as necessary, free of charge. The recall began on November 14, 2012. Owners may contact Prevost at 1-418-883-2888 x 6558.

Defect: Prevost is recalling certain model year 2013 X3-45 and MTH XLII-45E vehicles, all equipped with Volvo D13 engines and an automatic fire detection and suppression system (AFSS). The AFSS linear thermal detector wire may come in contact with or chafe against its supporting tie cables.

Risk: If the detector wire chafes it may cause the AFSS to activate with no fire present and, as a result, the stop engine feature will be activated, bringing the vehicle to an unplanned stop and increasing the risk of a crash.

Fix: Prevost will notify owners, and dealers will add a protection cloth to the linear thermal detector wire at the location of tie cable, free of charge. The safety recall began on September 27, 2012. Owners may contact Prevost Car Inc., service department toll-free at 1-866-870-2046 or 1-418-831-2046.

Defect: Prevost is recalling certain model year 2011-2013 X3-45 and XLII Entertainer Bus vehicles, manufactured from November 24, 2010, through July 3, 2012. The power cable may come in contact, or rub against sharp, abrasive edges.

Risk: If this occurs, a short-circuit, or fire may result, increasing the risk of personal injury.

Fix: Prevost will notify owners, and dealers will inspect and, as necessary, repair the power cables free of charge. The safety recall is expected to begin during August 2012. Owners may contact Prevost Car Inc., service department toll-free at 1-866-870-2046 or 1-418-831-2046.

Defect: PREVOST IS RECALLING CERTAIN MODEL YEAR 2013 X3-45 MOTOR COACHES, MANUFACTURED FROM MAY 4, 2012, THROUGH JULY 6, 2012. THE FRONT SUSPENSION RADIUS RODS MAY NOT BE PROPERLY TORQUED. AS A RESULT, THE RODS COULD DETACH.

Risk: IF THIS OCCURS, THE DRIVER MAY SUDDENLY LOSE CONTROL OF THE VEHICLE, INCREASING THE RISK OF A CRASH.

Fix: PREVOST WILL NOTIFY OWNERS AND DEALERS WILL INSPECT AND RETORQUE THE FRONT SUSPENSION BOLTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 6, 2012. OWNERS MAY CONTACT PREVOST CAR INC., SERVICE DEPARTMENT TOLL-FREE AT 1-866-870-2046 OR 1-418-831-2046.