2011 Keystone Passport problems, complaints & recalls
Most-reported problem areas: Latches/Locks/Linkages (1) · Interior Lighting (1)
Safety recalls (3)
Equipment 2017-11-22 · campaign 17V755000 · 1,205,997 vehicles
Defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in ce
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Equipment:appliance:air Conditioner 2016-08-15 · campaign 16V600000 · 51,585 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain model year 2011-2017 Bullet and Passport recreational trailers. The affected vehicles are equipped with an air conditioner LCD thermostat that may not be properly wired.
Risk: If the thermostat is wired improperly, any damage to the thermostat wiring may result in an electrical short, increasing the risk of a fire.
Fix: Keystone will notify owners, and dealers will correct the wiring at the air conditioner control box, free of charge. The recall began on October 7, 2016. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 16-261.
Equipment 2010-10-05 · campaign 10V478000 · 5,459 vehicles
Defect: KEYSTONE IS RECALLING CERTAIN MODEL YEAR 2011 RECREATIONAL VEHICLES EQUIPPED WITH ATWOOD 35 SERIES RANGE OVENS. A POTENTIAL EXISTS FOR A SMALL FRACTURE WITHIN THE LINE DELIVERING GAS TO THE OVEN CAVITY BURNER. SUCH A FRACTURE MAY CAUSE PROPANE GAS TO LEAK FROM THE LINE.
Risk: A PROPANE LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE AND/OR EXPLOSION CAUSING PROPERTY DAMAGE AND/OR PERSONAL INJURY.
Fix: DEALERS WILL ISOLATE AND PERFORM A DROP PRESSURE TEST ON THE OVEN SUPPLY TUBE AND IF THE TUBE LEAKS IT WILL BE REPLACED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2010. OWNER MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.
What owners report
2014-09-28 · Latches/Locks/Linkages“there was a safety recall on the deadbolt lock cylinder. i went on line and filled out the form to get the replacement. it was suppose to be delivered in 10-12 business days. when it did not arrive, i called fastec industrial. they said they were experiencing extremely high volumes of requests due to the recall, so it was taking longer than normal.…”
2011-06-20 · Interior Lighting · 980 mi“tl*the contact owns a 2011 keystone passport. the contact stated there was a short in the wiring connected to the light on the ceiling of the slide room. a mechanic diagnosed that the wires had melted. the vehicle was not repaired. the manufacturer was contacted and referred the contact to the dealer. the dealer was notified of the failure, but di…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.